Author Topic: Active license but getting a request to activate  (Read 2551 times)

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Offline shallura1553

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Active license but getting a request to activate
« on: October 05, 2016, 07:02:35 PM »
Hi,

I have an active license of Cleanup (showing as valid till 3/27/2017) but when SmartScan completes and I click to resolve performance issues, a screen pops up requesting me to activate/purchase the product.  I run this every week and this only started happening yesterday (9/4/2016).

Thank you for any help you can provide.

Offline Asyn

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Re: Active license but getting a request to activate
« Reply #1 on: October 06, 2016, 06:31:59 AM »
Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.
Win 8.1 [x64] - Avast PremSec 21.5.6354.BCi [UI.646] - EEK - Firefox ESR 78.11 [NS/uBO/PB] - TB 78.11
Avast-Tools: Secure Browser 91.0 - Cleanup 21.1 - SecureLine 5.12 - Driver Updater 21.1 - CCleaner 5.82
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline shallura1553

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Re: Active license but getting a request to activate
« Reply #2 on: October 06, 2016, 05:56:14 PM »
I ran the repair and restarted twice but the same thing happens.  I have 2 licenses: one for Cleanup and one for VPN.  Both licenses are shown as active but only the Cleanup is having this problem and it's only been within the last week.  Any other ideas, or should I submit a ticket?

Thank you so much for any help.

Offline Asyn

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Re: Active license but getting a request to activate
« Reply #3 on: October 07, 2016, 06:53:02 AM »
Win 8.1 [x64] - Avast PremSec 21.5.6354.BCi [UI.646] - EEK - Firefox ESR 78.11 [NS/uBO/PB] - TB 78.11
Avast-Tools: Secure Browser 91.0 - Cleanup 21.1 - SecureLine 5.12 - Driver Updater 21.1 - CCleaner 5.82
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Eddy

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Re: Active license but getting a request to activate
« Reply #4 on: October 07, 2016, 07:00:17 AM »
What happens if you activate CleanUp it again ?