Author Topic: Logs to assist in cleaning malware  (Read 67248 times)

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Offline magna86

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Logs to assist in cleaning malware
« on: January 03, 2017, 03:48:22 PM »
This is an information topic only  ~ Do NOT post logs or ask for help here
To get assistance create a  topic in the Virus and Worms forum 

If you wish help, here are some tools and logs that will speed up the process of getting you clean.
All analysts below are volunteers and are not associated with Avast

Malware Analysts :

Website Analysts :

Disclaimer:  All results received via third party scanning. Although we do our best to provide the best results, 100% accuracy is not realistic, and not guaranteed.

•   We will be working on your Malware issues this may or may not solve other issues you have with your machine.
•   The fixes are specific to your problem and should only be used for this issue on this machine.
•   If you don't know or understand something, please don't hesitate to ask.

•  Please refrain from making any further changes to your computer (Install/Uninstall programs, delete files, edit the registry, etc...)
•  Please DO NOT run any other tools or scans whilst you are being helped.

•  It is important that you stay in your own  thread. Do not start a new topic.
•  Your security programs may give warnings for some of the tools you will be asked to use. Be assured, any links we give are safe.
•  Absence of symptoms does not mean that everything is clear.

To get assistance please create your own topic in the virus forum.  This will ensure that you get answered and helped as soon as possible and do not get overlooked in an old thread.  Thank you   ;D

If you are having problems still after MBAM has run then post in your thread in the Virus and Worms Forum, stating the problems you are experiencing with the  computer and the FRST log..


• Please download Malwarebytes Anti-Malware from here or here or here and and install the application.
Double-click mb3-setup-consumer-{version}.exe and follow the prompts to install the program. Upon installation, click Finish

On the first launch, you'll get an "introducing" notification. You may close that windows.
Note: A 13 day trial of the premium features is pre-activated. You may disable this in Settings > My Account tab.

• Configure the scanner  - in Settings, click Protection tab. Under Scan Options section enable "Scan for rootkits" options.
• Preform the Threat scan - in Dashboard , click Scan Now button. MBAM will preform database update and initiate the scan.

When the scan is complete, if threats are detected, make sure that everything is selected, click Remove Selected. Restart your computer when prompted to do so.
• Post the log: Under Reports select the current date Scan Report and then click View Report.

Export the log to your Desktop;
- Click Export button at the bottom, and then select the 'Text file (*.txt)'
# In the Save File dialog box which appears, click on Desktop. In the File name: box type "mbam" (without quotes) for your scan log name and click Save.
- A message box "Your file has been successfully exported" should appear, click Ok and close the windows.

• Please attach the exported/saved log named as mbam.txt to your next reply.


• Please download Farbar Recovery Scan Tool by Farbar and save it to your Desktop.

- Farbar Recovery Scan Tool (FRST) alternative download link:

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Double-click to run the FRST. When the tool opens click Yes to disclaimer.
    Please wait a moment while tool checks if there is a newer version. When the tool says "The tool is ready to use." FRST is ready.

  • Press [ Scan ] button.
  • Tool will produce two logfile called FRST.txt and Additions.txt in the same directory the tool is run from. 

  • Please attach both generated FRST.txt and Additions.txt logs.

Note: In the event that security software hinders FRST to work properly, please temporarily deactivate your security software (in most cases via right-click on the program icon in the system tray) and re-start the FRST

Attaching logs

Whilst posting click the attachments and other options link. Then use the browse button to navigate to the log files.
Select the log files. Use the more attachments link if required.


# additional programme to run and install if you have used an infected USB stick

Please download installation for MCShield and save to your desktop and install the tool;
( installation is a classic "Next > Next > I Agree > ...> Finish" way )
Please wait for a sec. it will initially run a scan and show the result as a toaster by the system clock;
Then in the control centre select scanner and tick Always unhide items on flash drives;

Plug in the drive and MCShield will start the malware scan ...
Get the log which will be in Logs menu, AllScans.txt tab. Just click Save button and log will be located at your Desktop.

« Last Edit: September 23, 2017, 12:32:52 PM by magna86 »

Offline Rednose

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Re: Logs to assist in cleaning malware
« Reply #1 on: January 04, 2017, 04:05:22 AM »
Please do NOT post logs or ask for help here.
To get assistance create a topic in the Viruses and Worms forum :

Greetz, Red.
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