Author Topic: Cancel subscription  (Read 8643 times)

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mistybones2008@yahoo.co.uk

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Cancel subscription
« on: January 18, 2017, 08:14:02 PM »
I've been talking to avast on Facebook but didn't really get anywhere.

A payment of £39.99 came out of my PayPal for avast but for a computer I dumped five months ago also I don't have my old email anymore thanks to virgin.net being sold to talk talk and they deleted all virgin.net accounts so cannot log into my old avast account.

Anyone know how I can get a refund and stop the subscription? I had to create another account to come on here.

Offline Eddy

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Re: Cancel subscription
« Reply #1 on: January 18, 2017, 08:17:31 PM »
Please (re)search before posting.
The answer has been given a huge amount of times already.

https://www.avast.com/faq.php?article=AVKB24

mistybones2008@yahoo.co.uk

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Re: Cancel subscription
« Reply #2 on: January 19, 2017, 01:45:56 PM »
Thanks I tried all day to find this

mistybones2008@yahoo.co.uk

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Re: Cancel subscription
« Reply #3 on: January 19, 2017, 01:51:16 PM »
Actually it's no use to me I don't have my login details and order number or my email address I used

Offline Eddy

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Re: Cancel subscription
« Reply #4 on: January 19, 2017, 01:54:18 PM »
Contact avast anyway.
It would surprise me if they can't find the details.

https://support.avast.com/support/tickets/new?form=3

mistybones2008@yahoo.co.uk

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Re: Cancel subscription
« Reply #5 on: January 19, 2017, 02:20:35 PM »
As I say I was talking to them on Facebook all day and got nowhere they told me to come here.

Isn't there a phone number I can talk to a human?

Offline Eddy

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Re: Cancel subscription
« Reply #6 on: January 19, 2017, 02:24:51 PM »
No, for things like this you need to create a ticket.

Submit the ticket and if you haven't heard back from avast in 5 business days, mention the ticket ID here.

mistybones2008@yahoo.co.uk

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Re: Cancel subscription
« Reply #7 on: January 19, 2017, 02:32:10 PM »
lol yeah I tried that this is what I got back


mistybones2008@yahoo.co.uk

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Re: Cancel subscription
« Reply #8 on: January 19, 2017, 02:33:32 PM »
I've been talking to avast on Facebook but didn't really get anywhere.

A payment of £39.99 came out of my PayPal for avast but for a computer I dumped five months ago also I don't have my old email anymore thanks to virgin.net being sold to talk talk and they deleted all virgin.net accounts so cannot log into my old avast account.

Anyone know how I can get a refund and stop the subscription? I had to create another account to come on here.

mistybones2008@yahoo.co.uk

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Re: Cancel subscription
« Reply #9 on: January 19, 2017, 02:36:12 PM »
Sorry ignore last post.

This is what I got back

Hello,

We're sorry, but we can't seem to find any record of your license or subscription in our system for the email address you've used to contact us.

Please reply directly to this email with your order ID or the email address you used to make the purchase. If you do not remember your order ID or which email address you used, please provide us with your full name and the postal address you entered when purchasing Avast.

We look forward to hearing from you.


Best regards,
The Avast Support Team
678466

mistybones2008@yahoo.co.uk

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Re: Cancel subscription
« Reply #10 on: January 19, 2017, 02:43:44 PM »
I've sent them the info I've got like name, address, payment details hope they can do something.

mistybones2008@yahoo.co.uk

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Re: Cancel subscription
« Reply #11 on: January 19, 2017, 08:28:41 PM »
All sorted refund given thanks for the help guys

Offline Eddy

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Re: Cancel subscription
« Reply #12 on: January 19, 2017, 08:31:50 PM »
You're welcome.

dollycakes55@yahoo.com

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Re: Cancel subscription
« Reply #13 on: January 29, 2017, 03:37:07 AM »
t seems I paid twice for AVAST Secure line and have been unable to download either onto my computer. Because I didn't receive a notice to renew I paid for another subscription. I  paid $7.99 + tax for one month on January 24, 2017, Order #10567432606.

Order #3712974150 was then renewed on January 28, 2017 at $9.99 + tax.

I don't have any version of AVAST Secure Line because it will not download. Yes, I have checked the FAQ's, support, etc.  I sent two emails and submitted two tickets, the most recent one was today. I want to cancel BOTH orders immediately and get a full refund. I've never had any problems until the past few days with Avast and now I'm soured on the whole experience.

Offline Eddy

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Re: Cancel subscription
« Reply #14 on: January 29, 2017, 10:32:26 AM »
After submitting a ticket you need to have some patience.
Submitting multiple tickets (as has been explained a lot of times), will put you back to the bottom of the stack (FiFo).

avast is handling tickets within 1-5 business days.
As today is Sunday, you need to start counting tomorrow.