Author Topic: got email saying auto renew paid when I do not want this product  (Read 2229 times)

0 Members and 1 Guest are viewing this topic.

Offline 026245759

  • Newbie
  • *
  • Posts: 1
Hi,
On 08 January, I stopped Avast Internet Security auto renew thinking it covered everything. Then today I got an email saying I paid $59.99 for the secure line from Avast. I did not even get a pre email saying that your auto renewal is coming up like I did with internet security. My question is how do I get my money back?
Thank you in advance.
Ron

Offline DavidR

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 85644
  • No support PMs thanks
Re: got email saying auto renew paid when I do not want this product
« Reply #1 on: January 22, 2017, 06:28:52 PM »
Submit a Support Ticket Refund request - https://support.avast.com/support/tickets/new?form=2.

Under normal circumstances you would get reminder emails, if you or your ISP have anti-spam functions, check your spam folder.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.8.2487 (build 21.8.6586.691) UI 1.0.666/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security