Author Topic: [solved] Update does stuck at "Initializing, please wait..."  (Read 7504 times)

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Offline Unknown Crewman

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[solved] Update does stuck at "Initializing, please wait..."
« on: February 11, 2017, 04:59:03 PM »
Hi,

updating virus definitions 170210-4 as well as the program 17.1.2286 (build 17.1.3394.30) does stuck at "Initializing, please wait..." on Windows 7 SP1 64 bit.

On Windows XP SP3 32 bit avast 17.1.2286 (build 17.1.3394.0) is detected as up-to-date and virus definitions 170208-0 were upgraded to 170211-0 without issues. If I try to update now, it's still ok, there just isn't an update available, but it doesn't get stuck.

Both Windows are guests in a virtual environment and are needed the way they are, IOW installing another service pack isn't an option.

Is there a way to get avast working on Windows 7 again? FWIW I didn't try to reinstall avast.

Regards,
Ralf
« Last Edit: February 11, 2017, 07:25:46 PM by Unknown Crewman »

Offline Asyn

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Re: Update does stuck at "Initializing, please wait..."
« Reply #1 on: February 11, 2017, 05:06:36 PM »
Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Unknown Crewman

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Re: Update does stuck at "Initializing, please wait..."
« Reply #2 on: February 11, 2017, 07:24:44 PM »
"Control Panel" doesn't provide "Add/Remove programs", but there's an entry "Programms and Features". After a right click on "Avast Free Antivirus" only "Uninstall" and "Change" are available, a right click on other programs sometimes offers "Repair". IOW there's no repair feature available and apart from this neither "Change" nor "Uninstall" does anything. I downloaded avast from https://www.avast.com/windows-7-antivirus and from http://www.chip.de/downloads/avast-Free-Antivirus-2017_13010163.html , both seemingly returned "C:\Program Files\AVAST Software\Avast\setup\Instup.dll is either not designed to run on Windows or it contains an error" or when doing the install from the second link, it was a repeated output from the unsuccessful install from the first link, since in the end the download from the second link was able to reinstall avast. Reinstalling avast solved the issue.

Offline Asyn

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Re: [solved] Update does stuck at "Initializing, please wait..."
« Reply #3 on: February 11, 2017, 07:28:12 PM »
Thanks for the feedback.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0