Author Topic: Device listed twice and Mobile Bakcup should seem not active  (Read 1883 times)

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Offline ldetomi

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Device listed twice and Mobile Bakcup should seem not active
« on: February 20, 2017, 12:10:35 PM »
I have Anti-Theft and Mobile Backup installed on my Honor 8 (listed as FRD-L09).

I don't know why but in Avast Account I can see this device listed two times.
  • The first one tells me that I have installed both Avast Apps but Anti-Theft is not running (and force activation fails due to "unable to contact device) even if I checked PIN.
  • The second one tells me that I have installed only Anti-Theft and it is currently running, but I don't have mention of Mobile Backup. I also just tried to do a backup from my device but... neve changed

Please, can you explain me what's happening?

Offline Eddy

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Re: Device listed twice and Mobile Bakcup should seem not active
« Reply #1 on: February 20, 2017, 12:34:58 PM »
Make sure you have the latest version installed for AT as well as for AMS
Remove the devices from your account.
Wait e.g. 4 hours (it can take a while before changes are stored)
Connect the device again to your account
« Last Edit: February 20, 2017, 12:45:28 PM by Eddy »

Offline Asyn

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Re: Device listed twice and Mobile Bakcup should seem not active
« Reply #2 on: February 20, 2017, 12:40:11 PM »
Also, please note that Mobile Backup isn't supported anymore.
Win 8.1 [x64] - Avast Premier 17.9.2320.Beta#2 - CC 5.38 [OD] - MCS [OD] - EEK [OD] - FF ESR 52.5.2 [NS5/uBO] - Thunderbird 52.5 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos): https://forum.avast.com/index.php?topic=60523.0

Offline ldetomi

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Re: Device listed twice and Mobile Bakcup should seem not active
« Reply #3 on: February 22, 2017, 08:47:49 AM »
Also, please note that Mobile Backup isn't supported anymore.

What??? It is not supported? Why?

I have not any notify about this fact... and so, what are new alternative?

Offline Asyn

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Win 8.1 [x64] - Avast Premier 17.9.2320.Beta#2 - CC 5.38 [OD] - MCS [OD] - EEK [OD] - FF ESR 52.5.2 [NS5/uBO] - Thunderbird 52.5 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Eddy

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Re: Device listed twice and Mobile Bakcup should seem not active
« Reply #5 on: February 22, 2017, 08:52:38 AM »
New alternative ?
Look in the playstore, plenty there to find.