Author Topic: idp.alexa.51  (Read 19999 times)

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Offline Pondus

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Re: idp.alexa.51
« Reply #15 on: March 19, 2017, 03:02:06 PM »
Quote
Now I've got a file in virus chest, which I cannot delete - any help, please.
https://forum.avast.com/index.php?topic=198559.msg1376457#msg1376457



Offline DavidR

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Re: idp.alexa.51
« Reply #16 on: March 19, 2017, 04:30:57 PM »
As of 19 March - this IDP.Alexa.51 has appeared on my computer as well.
<snip>
Now I've got a file in virus chest, which I cannot delete - any help, please.

There is no rush to delete anything in the chest, a protected area, more so if this a file that has been on your system for a long time.

If you consider the detection to be a false positive:
1. open the virus chest and submit it to the virus labs.
2. if you accept the risk, you can Restore and add it to exclusions (in one action).

There will still be a copy in the chest, just leave it there for a while it won't hurt. By the time this delete from the virus chest is resolved scan it within the chest and if it is no longer detected, then delete it.
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Offline rn5577

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Re: idp.alexa.51
« Reply #17 on: March 19, 2017, 08:46:46 PM »
Yes - I wish to delete this file, but it will not delete.
And no the message I get is the 'Are you sure you wish to delete selected file(s) - Yes or No' - which seems to not work.
Have already deleted the program and its folder, so it cannot be restored.
The older version (contained within a zipped file), was put into a different place (scanned file and nothing was found).
So short of waiting for another update, to correct this error - is there anything else I can do..?

Offline bob3160

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Re: idp.alexa.51
« Reply #18 on: March 19, 2017, 09:29:32 PM »
Don't know if a clean install also deletes the virus chest as part of it's removal?
It might be worth a try:

Clean Install of Avast:
https://goo.gl/4Ptzkf



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