Author Topic: Lousy customer service  (Read 1716 times)

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Offline pfle701745

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Lousy customer service
« on: March 07, 2017, 06:06:27 PM »
I have several issues with SafeZone. I have contacted technical support several time and have 4 tickets outstanding. No one replies.

My subscription is due for renewal in the next few days. Hope someone can find the time to make contact.

Offline Eddy

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Re: Lousy customer service
« Reply #1 on: March 07, 2017, 06:19:46 PM »
Each time you submit a new ticket, you will be put back to the bottom of the stack (FiFo)

avast is normally handling tickets within 1-5 business days.
As it is very busy a.t.m. at the support department, it can take a bit longer.
Just have patience.