Hi,
One of my computers runs with windows 10 pro. All was running well until the last engine update. Since this date, when the install process asks to restart the computer, Avast security suite couldn't finish the install process without any error. The result is: non avast icon in the notification zone. In the task manager I can see the Avast process running (32 bit mode under Win 10, 64 bits).
Actually by looking in my protected computer list in my avast account, I can read that:
1. The firewall is not running
2. The real time agents are not running
Actually, the avast icon can appear when the internet cable link is de-connected from the computer: the system cannot access to the web. When I connect this RJ45 internet cable, link to the adsl box, these behaviours appear.
I've tried to uninstall the program and try to re-install it after a manual download phase of the soft from avast web site. Same behaviour.
With the internet cable un-plugged, I have tried to scan the system at the start of the computer: nothing found.
On my avast account, the shield is yellow for this computer.
What's wrong with this computer and how to correct this?
Thank for your help to solve this issue,
Regards,
Francis