Author Topic: (17.3.2290) Registration Question  (Read 6274 times)

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Offline bob3160

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(17.3.2290) Registration Question
« on: March 24, 2017, 11:28:43 PM »

I installed the beta over the latest stable version.
« Last Edit: March 24, 2017, 11:51:34 PM by bob3160 »
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Offline DavidR

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Re: Registration Question
« Reply #1 on: March 25, 2017, 12:04:05 AM »
There is a new topic related to the new Licensing channel, https://forum.avast.com/index.php?topic=198923.0, so it could well be related to that.

EDIT: Known Issue:#5
5.      In some cases you might end up with multiple Free licenses instead of just one
« Last Edit: March 25, 2017, 12:06:23 AM by DavidR »
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Offline bob3160

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Re: Registration Question
« Reply #2 on: March 25, 2017, 12:07:03 AM »
There is a new topic related to the new Licensing channel, https://forum.avast.com/index.php?topic=198923.0, so it could well be related to that.
Thanks just posted a link back to this to find out if it's related. Still on the road so not a a good time
to create and send the files requested. :)
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Offline DavidR

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Re: (17.3.2290) Registration Question
« Reply #3 on: March 25, 2017, 12:13:29 AM »
There is a new topic related to the new Licensing channel, https://forum.avast.com/index.php?topic=198923.0, so it could well be related to that.
Thanks just posted a link back to this to find out if it's related. Still on the road so not a a good time
to create and send the files requested. :)

No problem, when I first read that topic I thought this is going to cause some confusion.
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Windows 10 Home 1909 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 20.6.2420 (build 20.6.5495.561) UI-1.0.544/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro

Offline Jiří Šamánek

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Re: (17.3.2290) Registration Question
« Reply #4 on: April 03, 2017, 10:10:03 AM »
Hi Bob,

thanks for the logs you sent to Jindra,
I went trough them and I think I have an idea, what happened in your case.
There are currently 2 active licenses on your machine:
1) Free (one year) + SecureLine vpn (Trial for 7days, expired)
2) Free (again one year) + SecureLine (paid license)

so I think that you had Free edition and tried SecureLine Trial. Then you reinstalled and again used Free edition package and manually inserted paid license for SecureLine vpn, am I right?

Offline bob3160

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Re: (17.3.2290) Registration Question
« Reply #5 on: April 03, 2017, 06:28:11 PM »
Hi Bob,

thanks for the logs you sent to Jindra,
I went trough them and I think I have an idea, what happened in your case.
There are currently 2 active licenses on your machine:
1) Free (one year) + SecureLine vpn (Trial for 7days, expired)
2) Free (again one year) + SecureLine (paid license)

so I think that you had Free edition and tried SecureLine Trial. Then you reinstalled and again used Free edition package and manually inserted paid license for SecureLine vpn, am I right?
You are probably correct.
I clicked on the one marked as Activate. Once that was done, I now see the following:

So how do I get rid of the one with the least amount of time remaining ???
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Offline Jiří Šamánek

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Re: (17.3.2290) Registration Question
« Reply #6 on: April 04, 2017, 08:35:11 AM »
Hi Bob,

well, you don't get rid of it.
Just let it expire

Regards,
Jiri

Offline bob3160

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Re: (17.3.2290) Registration Question
« Reply #7 on: April 04, 2017, 01:00:12 PM »
Hi Bob,

well, you don't get rid of it.
Just let it expire

Regards,
Jiri
It's the free version of Avast. Why do I need 2 licenses on one system ???
This also only happens on my Lenovo.
The 2 Dell systems and the HP one never show this type of problem.
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Offline Jiří Šamánek

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Re: (17.3.2290) Registration Question
« Reply #8 on: April 04, 2017, 03:22:22 PM »
Hi Bob,

you don't need 2 licenses, but if you reinstall the machine, like you did, you will get in your case 2 licenses.
Unfortunately user is not able to get rid of these licenses, they are registered on our backend with your pc. But they shouldn't do you any harm:)

Regards,
Jiri

Offline bob3160

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Re: (17.3.2290) Registration Question
« Reply #9 on: April 04, 2017, 03:35:06 PM »
Hi Bob,

you don't need 2 licenses, but if you reinstall the machine, like you did, you will get in your case 2 licenses.
Unfortunately user is not able to get rid of these licenses, they are registered on our backend with your pc. But they shouldn't do you any harm:)

Regards,
Jiri
Thanks for the information. So even a clean install wouldn't change that.
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Offline Jiří Šamánek

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Re: (17.3.2290) Registration Question
« Reply #10 on: April 04, 2017, 03:51:03 PM »
well, there might be a away:
1) uninstall current product
2) install some trial edition (not the free one)
3) insert your secureline paid license (with connected free license)

like this, you should end up with:
AV Trial active
AV Free available
SecureLine VPN paid active

but I am not 100% sure,
hope this helps:)

Regards,
Jiri

Offline bob3160

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Re: (17.3.2290) Registration Question
« Reply #11 on: April 23, 2017, 01:57:47 PM »

I installed the beta over the latest stable version.
So I clicked on the word Available and that seems to have taken care of it.
Now I only show one Active subscription:


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