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Author Topic: "package is broken"  (Read 14584 times)

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DonRP

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"package is broken"
« on: March 18, 2006, 11:48:26 PM »
Every time I open my browser, either Outlook Express, or Mozilla Firefox,  I geet a red flag that the update failed, and that "the package is broken".  I went to help, and was given a route to  add to the def. file, but that didn't help.  Any ideas?
DonRP
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Offline Lisandro

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Re: "package is broken"
« Reply #1 on: March 19, 2006, 12:30:49 AM »
Quote from: DonRP on March 18, 2006, 11:48:26 PM
Every time I open my browser, either Outlook Express, or Mozilla Firefox,  I geet a red flag that the update failed, and that "the package is broken".  I went to help, and was given a route to  add to the def. file, but that didn't help.  Any ideas?
DonRP
Do you mean each time you OPEN your browser and email you receive an error message?
Which is your operational system?
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Offline bob3160

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Re: "package is broken"
« Reply #2 on: March 19, 2006, 07:34:58 PM »
Welcome to the Forum DonRP,
Do you currently or have you recently had another
Antivirus program installed on your computer?
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DonRP

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Re: "package is broken"
« Reply #3 on: March 20, 2006, 06:27:15 PM »
TECH,
Each time I boot up my computer, either from off or from hibernate, the red flag, and the Avast notice that update failed and "package is broken" -   I don't have to be going to e-mail.
DonRP
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Offline bob3160

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Re: "package is broken"
« Reply #4 on: March 20, 2006, 06:30:46 PM »
Quote from: bob3160 on March 19, 2006, 07:34:58 PM
Welcome to the Forum DonRP,
Do you currently or have you recently had another
Antivirus program installed on your computer?
It would have be nice if you had answered this question also.
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Offline Lisandro

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Re: "package is broken"
« Reply #5 on: March 20, 2006, 07:47:37 PM »
Quote from: DonRP on March 20, 2006, 06:27:15 PM
Each time I boot up my computer
If you change (or add) AlwaysConnectedWaitSeconds value into the [InetWD] section of avast4.ini file you could set the number of seconds to wait before attempting to update. The default is 30 but it may not be enough in some DSL systems. In this case, you can try increasing this e.g. to 60 (1 minute). That should be enough.
More details here: http://forum.avast.com/index.php?board=2;action=display;threadid=1647

Can you test?
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DonRP

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Re: "package is broken"
« Reply #6 on: March 21, 2006, 02:59:20 AM »
To Bob 3160 and TECH
I have Windows XP.  I had Norton antivirus up to December 2005.  I don't know how to find avast4.ini file.  I don't think I can "test".    Thanks for your replies.
DonRP
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Offline Lisandro

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Re: "package is broken"
« Reply #7 on: March 21, 2006, 03:07:30 AM »
Quote from: DonRP on March 21, 2006, 02:59:20 AM
I don't know how to find avast4.ini file
C:\Program Files\Alwil Software\Avast4\Data\avast4.ini file

Quote from: DonRP on March 21, 2006, 02:59:20 AM
I don't think I can "test".    Thanks for your replies.
Open it in Notepad, add that info, save the file, boot and see what happens... this is the test!  8)
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Offline bob3160

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Re: "package is broken"
« Reply #8 on: March 21, 2006, 03:15:07 AM »
When did this problem with avast! start? How long ago?
Have you always had a problem or is this something recent?
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Offline DavidR

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Re: "package is broken"
« Reply #9 on: March 21, 2006, 03:08:07 PM »
Another link worth looking at which is a program removal tool, which can remove the remnants of a number of different Norton Programs:
Removing your Norton program using SymNRT

I suggest you download this tool, run it and reboot. It would probably be best to uninstall avast, boot and reinstall it, that should give you a clean install and hopefully resolve the problem.
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DonRP

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Re: "package is broken"
« Reply #10 on: March 22, 2006, 02:07:29 PM »
I have tried C:\Program Files\Alwil Software\Avast4\Data\ and there is no Avast4.ini file there.  ??? Could it have a different name?
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Offline DavidR

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Re: "package is broken"
« Reply #11 on: March 22, 2006, 02:18:56 PM »
It is there without it avast wouldn't work, you can probably only see avast4 without an extension, in the type of file column you will see it as Configuration Settings.
Ensure you uncheck the option to Hide extensions for known types, windows explorer, Tools, Folder Options, View, see image.
 
« Last Edit: March 22, 2006, 04:25:20 PM by DavidR »
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Offline Lisandro

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Re: "package is broken"
« Reply #12 on: March 22, 2006, 03:27:01 PM »
Quote from: DonRP on March 22, 2006, 02:07:29 PM
Could it have a different name?
No. It should be there or your avast installation is corrupted.
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Offline bob3160

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Re: "package is broken"
« Reply #13 on: March 22, 2006, 09:22:22 PM »
Quote from: DonRP on March 22, 2006, 02:07:29 PM
I have tried C:\Program Files\Alwil Software\Avast4\Data\ and there is no Avast4.ini file there.  ??? Could it have a different name?
the file is:
C:\Program Files\Alwil Software\Avast4\DATA\avast4.ini
Providing you installed the program to it's default folder.
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tamashin

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Re: "package is broken"
« Reply #14 on: March 26, 2006, 06:01:34 AM »
I have exactly the same problem everytime I start the computer. the red flag and package is broken warning appears. It started yesterday 24-3-06. I ran an immediate scan and a message reporting the flag was found in the log file. But no virus was found everytime I scanned. everything appears to working fine. what can I do about this message which keeps appearing?
I should add I am a novice but I have followed the on screen advice.
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