Author Topic: Billed twice not contact after opening a ticket  (Read 1811 times)

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Billed twice not contact after opening a ticket
« on: June 06, 2017, 06:57:09 PM »
I was on auto-renew for Avast Cleanup and was billed twice.  Avast has not capability for a consumer to contact them about billing issues except by web portal.  I have done so and with no response in a week.  This is unacceptable.  I am currently on hold with Tech Service who is offering to send an email to the billing dept.  Are they kidding me?  Help!!

Offline Eddy

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Re: Billed twice not contact after opening a ticket
« Reply #1 on: June 06, 2017, 06:59:15 PM »
Current handling time for tickets is 10-15 business days.
Just have patience.

https://www.avast.com/faq.php?article=AVKB24

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Re: Billed twice not contact after opening a ticket
« Reply #2 on: June 07, 2017, 08:08:27 PM »
I like Avast otherwise I wouldn't put up with their crap.  I almost always get billed twice or get erroneous renewal info.  My advice is to never pay them with anything except Paypal.  If they mess it up I sic Paypal on them and forget about it.

Offline DavidR

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Re: Billed twice not contact after opening a ticket
« Reply #3 on: June 07, 2017, 08:22:35 PM »
I like Avast otherwise I wouldn't put up with their crap.  I almost always get billed twice or get erroneous renewal info.  My advice is to never pay them with anything except Paypal.  If they mess it up I sic Paypal on them and forget about it.

You have another option, don't allow auto renewal of payments, wait until you get a renewal notice. That should also be likely to have an offer around renewal time.
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