providing additional information is one thing. Recreating the issue on my machine with the possibility of not being able to log in and use my machine is another. I am confident that a majority of people faced with a similar situation would choose not to put their machine at risk without a guarantee that their efforts would yield a positive result. I have read a few post on this forum which indicate that avast takes little to no notice of issues provided by users with their software. The fact that no one from avast has contacted me directly or posted in this thread asking for additional information supports that view. I again repeat the fact that the support tool could not detect that the avast antivirus service was not running, which is an issue in itself, and to me, indicates that the tool itself is ill equipped to handle this type of situation.
Although i do appreciate those who have responded taking the time to respond, I do take offence at being told that i have been lead to water. No response so far has actually provided me with any more information than what I have come to on my own. if anything Avast has been lead to water and i am waiting for them to drink.
That said, I wouldn't choose another AV / Internet Security package as i believe that Avast is one of the best on the market even in light of my recent troubles.
