Author Topic: Cleanup premium gets stuck  (Read 14247 times)

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Offline Michael1118

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Re: Cleanup premium gets stuck
« Reply #30 on: September 22, 2017, 01:11:12 PM »
Please try to restart your PC.
still cleanup don't work !!

Offline petra_

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Re: Cleanup premium gets stuck
« Reply #31 on: September 23, 2017, 04:11:49 PM »
 >:(
So...for who knows how long cleanup premium been stuck. What the heck am I paying for, fake products? I've read through  this thread and apparently im not the only one  with the same problem and if i've read it right there are people who have had contact with support and been asked to buy even more "service" from avast in order to get the problem solved???

Avast team better solve this or I for one will drop your "service" like a hot potato


Offline petra_

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Re: Cleanup premium gets stuck
« Reply #32 on: September 23, 2017, 06:02:44 PM »
Thank You! ;)

Offline Luukjr

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Re: Cleanup premium gets stuck
« Reply #33 on: September 23, 2017, 06:04:36 PM »
Hi, this issue is now fixed and the fix is now being distributed. No action needed on your side, it will just start working.
On 31 August, I reported the jamming of CleanUp.
I can now report that CleanUp is working again. And the programme is also a lot faster than before.
Thank you Avast team.
OS: Windows 10 Home
Soft: Avast Premium Security  / Avast Cleanup / Malwarebytes Premium 4.0.4

Offline MartinZ

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Re: Cleanup premium gets stuck
« Reply #34 on: September 25, 2017, 12:03:06 PM »
You are welcome, and we are sorry that it took that long to fix it.

Offline juju63be

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Re: Cleanup premium gets stuck
« Reply #35 on: September 25, 2017, 11:18:24 PM »
I am having the same problem and have the same version.  From what I have read, we are not a priority.

Offline ryan234

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Re: Cleanup premium gets stuck
« Reply #36 on: October 03, 2017, 03:29:16 PM »
My Cleanup (under Performance) tab hasn't worked for many weeks now, this is really lousy. Guys please give a straight answer on this, I subscribed for two years.

Offline marc_mib

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Re: Cleanup premium gets stuck
« Reply #37 on: October 06, 2017, 06:01:53 AM »
still no working f**k this only Optimize button works fix your shit now!!!

Offline Asyn

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Re: Cleanup premium gets stuck
« Reply #38 on: October 06, 2017, 06:19:56 AM »
Update to the latest version (17.7.2314): https://forum.avast.com/index.php?topic=209428.0
Win 8.1 [x64] - Avast PremSec 20.10.2441.Beta4 [UI.584] - CC 5.74 - EEK - FF ESR 78.5 [NS/AOS/uBO/PB] - TB 78.5.1 - SB/CP/SL/DU.B
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline ryan234

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Re: Cleanup premium gets stuck
« Reply #39 on: October 10, 2017, 02:03:19 PM »
well, I updated, again. and it still doesn't work.

screw this. I'm getting a refund. this is a scam. months now, and it doesn't work. you can't keep a subscription based business going like this.