Author Topic: Avast Premier SERIOUS Malfunction!  (Read 1132 times)

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Offline Anthony J.

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Avast Premier SERIOUS Malfunction!
« on: September 10, 2017, 01:27:09 PM »
Hello,

My debit card was debited $79 and confirmed by email from Avast below:

Your Avast Premier - 1 PC has been successfully renewed.

Thank you for continuing to trust Avast to care for your PC. We appreciate your loyalty.
You’ll find the details of your plan below.

Your Auto-Renewal Order Summary
Product
Avast Premier - 1 PC
Order ID 41483654900
Price charged $79.99
Automatically renewed to September 7, 2018

DEBIT CARD STATEMENT

Transaction Date 9/4/2017
Merchant Name DRI*AVAST SOFTWARE
Merchant Location AVAST.COM/ORD MN US
Country United States of America
Transaction Number 161710817
Transaction Type POS Purchase
Withdrawal Fee $0.00
Total Charged $79.99

Now, the irony is, last night I got an alert that I was not protected and that I should renew my subscription (strange that, cos they practically took my money).

Anyway, I went back to that confirmation email and clicked on the link to check my order status, by signing in to avast.com/find-order with my login credentials.

I picked up an Activation Code, inserted that to my Avast, and once done I got a message that says  that they'd sent the code to my email. Well, I NEVER GOT THAT EMAIL. And when I tried again today.... NEVER GOT THAT EMAIL either! And, NO, it is NOT in my Spam folder. I've checked!

Can somebody help?

Thanks

Anthony

Offline Asyn

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Re: Avast Premier SERIOUS Malfunction!
« Reply #1 on: September 10, 2017, 01:37:45 PM »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Anthony J.

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Re: Avast Premier SERIOUS Malfunction!
« Reply #2 on: September 10, 2017, 05:31:34 PM »
Many thanks, you've been very helpful. All is sorted now.

Offline Asyn

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Re: Avast Premier SERIOUS Malfunction!
« Reply #3 on: September 10, 2017, 05:32:37 PM »
Many thanks, you've been very helpful. All is sorted now.
You're welcome.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0