Author Topic: Unable to download Skykick Outlook Assistant  (Read 2391 times)

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Unable to download Skykick Outlook Assistant
« on: September 21, 2017, 08:38:32 PM »
Can anyone advice me why Avast keeps blocking a download of the Skykick Outlook Assistant (SKOA) from Comcast Business? I need it in order to migrate my e-mail from old version of Outlook into Office 365. Even when I turn off my Avast VPN and Firewall, it keeps moving the file that I need to download into Virus Chest. When I try to create an exception and extract it from there it still doesn't let me. Please help someone.
Thank you,
Michaela

Offline Pondus

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Re: Unable to download Skykick Outlook Assistant
« Reply #1 on: September 21, 2017, 09:10:32 PM »
what does the message from avast say?

you may post a screenshot


Offline Eddy

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Re: Unable to download Skykick Outlook Assistant
« Reply #2 on: September 21, 2017, 09:42:36 PM »
What exact shield is causing the problem?

REDACTED

  • Guest
Re: Unable to download Skykick Outlook Assistant
« Reply #3 on: September 21, 2017, 10:03:06 PM »
This is the message from Avast. I turned off all I could think of, but it still doesn't allow it for download and installation.
« Last Edit: September 21, 2017, 10:07:31 PM by Michaela23 »

Offline Pondus

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Re: Unable to download Skykick Outlook Assistant
« Reply #4 on: September 21, 2017, 10:30:09 PM »
Report file as possible False Positive from virus chest

see how to here  >>  https://forum.avast.com/index.php?topic=14433.msg1289438#msg1289438


REDACTED

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Re: Unable to download Skykick Outlook Assistant
« Reply #5 on: September 21, 2017, 10:34:53 PM »
Thank you so much, I will try it.

Offline Milos

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Re: Unable to download Skykick Outlook Assistant
« Reply #6 on: September 22, 2017, 09:20:37 AM »
Hello,
thank you for the info. FP should be fixed now.

Milos

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Re: Unable to download Skykick Outlook Assistant
« Reply #7 on: September 22, 2017, 03:33:37 PM »
Thank you so much. I was able to download the file now.
Sincerely,
Michaela