Author Topic: Avast not responding to my support tickets?  (Read 750 times)

0 Members and 1 Guest are viewing this topic.

Offline Kevin482

  • Newbie
  • *
  • Posts: 3
Avast not responding to my support tickets?
« on: October 10, 2017, 05:20:33 PM »
Take a look on this:
https://support.avast.com/support/tickets/977130

Can someone tell me what the hell is going on?
Because I tried via support ticket - no reply
Via email - no reply

Then suddenly ticket closed? No notifications on email regarding ticket is closed.

Offline Pete from Avast

  • Avast Representative
  • Avast team
  • Jr. Member
  • *
  • Posts: 23
    • Avast!
Re: Avast not responding to my support tickets?
« Reply #1 on: October 10, 2017, 06:31:26 PM »
Hi there -- can you tell us which product your inquiry is about?

If it's a business product, you will want to put your request here: support.business.avast.com

Offline Kevin482

  • Newbie
  • *
  • Posts: 3
Re: Avast not responding to my support tickets?
« Reply #2 on: October 11, 2017, 11:54:14 AM »
Hi there -- can you tell us which product your inquiry is about?

If it's a business product, you will want to put your request here: support.business.avast.com

You mean support@business.avast.com or?
Inquiry is for premimum endpoint as shown on picture

Offline Asyn

  • Avast √úberevangelist
  • Probably Bot
  • *****
  • Posts: 49458
  • Merry Christmas..!!
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Avast not responding to my support tickets?
« Reply #3 on: October 11, 2017, 12:03:50 PM »
Hi, 977130 is a ticket-ID for consumer support. ;)
Support (Business): https://www.avast.com/business-support-contact-form.php
Win 8.1 [x64] - Avast Premier 17.9.2320.Beta#2 - CC 5.38 [OD] - MCS [OD] - EEK [OD] - FF ESR 52.5.2 [NS5/uBO] - Thunderbird 52.5 [EM]
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen und Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Kevin482

  • Newbie
  • *
  • Posts: 3
Re: Avast not responding to my support tickets?
« Reply #4 on: October 11, 2017, 12:19:55 PM »
Hi, 977130 is a ticket-ID for consumer support. ;)
Support (Business): https://www.avast.com/business-support-contact-form.php
Dear Friend we have tried that contact form but nothing! I tried it again 10mins ago, and its saying that i will get some email confirmation shortly but nothing!
Please help us!

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31483
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re: Avast not responding to my support tickets?
« Reply #5 on: October 11, 2017, 01:41:31 PM »
I'll try to keep it short.

1] There is no picture
2] You created a ticket for consumer support and not for business support as you should have done
3] 10 minutes? Do you really think people at avast are sitting still doing nothing but waiting for you to create a ticket ?

Just have some patience.