Not Able to Update or Uninstall my Avast because of an error

[dbrisendine]

Please run fresh logs with FRST64 since you have removed some files and programs.

If you still have a Addition.txt log file on your desktop, please delete it now.

Start FRST64 that is on your Desktop by double clicking and allowing the software to run when the User Access Control asks (if it does).

When the tool opens click Yes to disclaimer. (if it does)

The tool will start to run and check for an update; please allow it to update and it will inform you when it is ready to run.

Select Additional.txt and 90 Days Files in the Optional Scans section of FRST64.

Press Scan button.

It will make two logs (FRST.txt and addition.txt) on your Desktop. Please attach the new logs in your reply back.

[REDACTED]

Hi! Thanks for the help. I was able to scan the 3rd file and shows clean but the first 2 that is
"C:\Users\user\AppData\Roaming\eeIq4Q2wuo.exe and
C:\Users\user\AppData\Roaming\eekASw64yw.exe" is i can't find them.

Do you program in Visual Basic? May you ZIP that file and PM it to me? I'd be interested to see what's it's doing.

Forget the two EXE's, I was just curious. Short answer on manual uninstallation, no. There are lots of leftovers in your Registry from removing Avast! manually.

omg. i'm sorry but i just did deleted it manually.

i was able to reinstall and update my Avast Free Anti-Virus now. The problem is i'm not able to perform a SCAN. It just keeps on loading .

[dbrisendine]

You have other malware on your system.  Please run a scan with FRST64 and post the logs.  The remaining malware will keep interfering with a AV scans until it is removed.

[REDACTED]

Here are the logs sir.

[dbrisendine]

FIRST >>>>

Please go to START (Windows Orb) >> Control Panel >> Uninstall a Program or Programs and Features and remove the following (if listed):

SiteFinder
Lightshot-5.4.0.10
Yahoo! Messenger
Yahoo! Software Update

To do so, left clicking on the name once and then click Uninstall/Change at the bar above the list window. 

Follow the prompts of the uninstaller BUT please read carefully any questions it asks before answering; some uninstallers will try and deceive you into keeping the software.


SECOND >>>>

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

[REDACTED]

Here's the log sir.

[dbrisendine]

There is one registry entry that still needs to be dealt with; I will attend to that this evening.  But I am  a little confused as the poster of the log is not the same as the originator of the thread ??

[Asyn]

But I am  a little confused as the poster of the log is not the same as the originator of the thread ??

Probably posting from another account, the IP is the same.

[dbrisendine]

I would like to see if this rids the errant registry key ....


Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.
Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Please close any other programs you are using and save your work / files.  The FRST script will close all unneeded processes and then reboot the system (if needed) when finished.
• Right-click on icon and select Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

[REDACTED]

Sir, i've already attached my fixlog.txt file twice i think.

Is it being deleted?  is my problem fixed now?

TIA

[Asyn]

Follow the instructions in Reply #23.

[REDACTED]

Hello Again Sir! I'm sorry if i just replied now. Just got back from a vacation.

And also i think i've logged in to another account.

I just made the Fix now as you've instructed and attached is the Log.


I tried to run again my Avast Free Antivirus but still not working.

[dbrisendine]

Please download a fresh install of Avast Free from here.

Please download the uninstall tool (avastclear) from here.

Uninstall Avast Free from your system (from the standard Add / Remove Programs utility).  Reboot your system and then run the Avastclear.exe removal tool.  Reboot your system and then install the new copy of Avast Free.

[REDACTED]

Hi Sir dbrisendine !!

Finally! My Avast Free Anti Virus now works.

Thank you so much for your big help!

[dbrisendine]

You are most welcome!


Clean up of Malware Removal Tools
Now that we are through using these tools, let's clean them off your system so that should you ever need to have malware removed again (we hope not) fresh, updated copies will be downloaded.

• Download Delfix from here to your desktop and double click it to start the program
  
• Ensure Remove disinfection tools is ticked
  Also tick:
  
• Create registry backup
• Purge system restore

• Click Run
  
• The program will run for a few moments and then notepad will open with a log. Note: Please save this log first before rebooting your system (if asked to); DelFix does not save the log as it is trying to remove all traces of our work on your system.  Please attach the log in your next reply.
  

You can delete any log files left on your desktop as these are no longer needed.