i need help i cant update

[ozi-82]

I need help i have avast4.7home and windowsXP from last week i cant update. i try do manual and its same problem. When i doing update i get information in red about error it say " u cant choose server to download files (z 0) time 3s" i dont know what to do plz help me fast its important

[essexboy]

Check the size of your server defs file in alwil software\avast4\setup if it is 0 bytes then you need to redownload the server defs file.  Server def file here http://files.avast.com/iavs4x/servers.def

[Lisandro]

Do you use any firewall?
Do you have any annonimizer (proxy) application in your computer?

  If it is urgent, why did you logoff the forums? 

[ozi-82]

i check it and this file have size 1kb so what now?

[proinwv]

I have a similar problem. My file is 9kb.

I get the error message cant select any server for downloading (from 0)

I do have a firewall, but all Avast are allowed.

It has been working until recently

PAUL

[igor]

Are you really sure the relevant avast! processes are allowed to connect? What firewall do you have?

[Michel-Pierre]

Bonjour! Hi!                         I have also the same since two weeks.
Cannot update and receive red message twice a day showing (in french :

"Information à propos de la mise à jour en cours :

Dernière erreur trouvée : Impossible de se connecter au serveur download9.avast.com (unknown:80).                 (impossble to connect to server)

Temps total : 19:27 "

Who can explain such a problem?  How to repare and obtain updating again?
Thank you very much to everybody know this.

Michel-Pierre (Lille,France)

[proinwv]

Well I ahve Sygate home edition

All applications listed by Sygate as avast are checked to allow:
they are:
avast!antivirus service
avast!e-mail scanner service
avast!sevice GUI component
avast!Web Scanner

should there be more?

[proinwv]

adding

I also tried changing the firewall setting to "Allow ALL" and it still has the error.

[DavidR]

avast.setup requires internet access otherwise updates won't work. The avast.setup file is only created at the time of update but this is the folder it will be created in C:\Program Files\Alwil Software\Avast4\Setup\avast.setup if you want to manually create an application permission in Sygate.

The 1KB files size is incorrect for the current servers.def file so I would suggest deleting it and do a repair of avast. Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow. You need to be on-line to do this.

You can try and download the servers.def file and replace your copy of servers.def, instructions and location in this post http://forum.avast.com/index.php?topic=504.msg169873#msg169873.

[proinwv]

Seems to work now, I replaced the servers.def file as suggested and it downloaded new files, then I did a manual update and it connected and confimed database up to date.

Thanks for your prompt and able assistance

[DavidR]

Glad we could help, welcome to the forums.

[ozi-82]

i dont know what is correct destination
c:/..../avast4/setup/setup or
c:/..../avast4/setup/server.def.vpu
what is good destination to replace this server list

[DavidR]

The correct destination is where your current copy of servers.def is located and you are replacing that file and no others.

and put it in avast4\setup directory.

So C:\Program Files\Alwil Software\Avast4\Setup is the correct (this is a folder) folder to copy servers.def.

c:/..../avast4/setup/server.def.vpu is a file and incorrect, if you over copied this you could have problems.

[Lisandro]

If you just delete the servers.def file and start an update, a new, fresh, servers.def file is downloaded and placed in the correct place.
I think the problem is on the firewall...