Author Topic: i need help i cant update  (Read 8518 times)

0 Members and 1 Guest are viewing this topic.

ozi-82

  • Guest
i need help i cant update
« on: May 14, 2006, 10:16:49 PM »
I need help i have avast4.7home and windowsXP from last week i cant update. i try do manual and its same problem. When i doing update i get information in red about error it say " u cant choose server to download files (z 0) time 3s" i dont know what to do plz help me fast its important

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40589
  • Dragons by Sasha
    • Malware fixes
Re: i need help i cant update
« Reply #1 on: May 14, 2006, 10:23:27 PM »
Check the size of your server defs file in alwil software\avast4\setup if it is 0 bytes then you need to redownload the server defs file.  Server def file here http://files.avast.com/iavs4x/servers.def
« Last Edit: May 15, 2006, 10:38:25 PM by essexboy »

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67194
Re: i need help i cant update
« Reply #2 on: May 15, 2006, 12:01:35 AM »
Do you use any firewall?
Do you have any annonimizer (proxy) application in your computer?

 ;D If it is urgent, why did you logoff the forums?  ;D
The best things in life are free.

ozi-82

  • Guest
Re: i need help i cant update
« Reply #3 on: May 15, 2006, 01:39:32 AM »
i check it and this file have size 1kb so what now?

proinwv

  • Guest
Re: i need help i cant update
« Reply #4 on: May 15, 2006, 05:10:22 AM »
I have a similar problem. My file is 9kb.

I get the error message cant select any server for downloading (from 0)

I do have a firewall, but all Avast are allowed.

It has been working until recently

PAUL

Offline igor

  • Avast team
  • Serious Graphoman
  • *
  • Posts: 11864
    • AVAST Software
Re: i need help i cant update
« Reply #5 on: May 15, 2006, 10:04:48 AM »
Are you really sure the relevant avast! processes are allowed to connect? What firewall do you have?

Michel-Pierre

  • Guest
Re: i need help i cant update
« Reply #6 on: May 15, 2006, 10:45:26 AM »
Bonjour! Hi!                         I have also the same since two weeks.
Cannot update and receive red message twice a day showing (in french :

"Information à propos de la mise à jour en cours :

Dernière erreur trouvée : Impossible de se connecter au serveur download9.avast.com (unknown:80).                 (impossble to connect to server)

Temps total : 19:27 "

Who can explain such a problem?  How to repare and obtain updating again?
Thank you very much to everybody know this.

Michel-Pierre (Lille,France)




proinwv

  • Guest
Re: i need help i cant update
« Reply #7 on: May 15, 2006, 03:00:56 PM »
Well I ahve Sygate home edition

All applications listed by Sygate as avast are checked to allow:
they are:
avast!antivirus service
avast!e-mail scanner service
avast!sevice GUI component
avast!Web Scanner

should there be more?

proinwv

  • Guest
Re: i need help i cant update
« Reply #8 on: May 15, 2006, 03:03:47 PM »
adding

I also tried changing the firewall setting to "Allow ALL" and it still has the error.

Online DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89348
  • No support PMs thanks
Re: i need help i cant update
« Reply #9 on: May 15, 2006, 04:07:25 PM »
avast.setup requires internet access otherwise updates won't work. The avast.setup file is only created at the time of update but this is the folder it will be created in C:\Program Files\Alwil Software\Avast4\Setup\avast.setup if you want to manually create an application permission in Sygate.

The 1KB files size is incorrect for the current servers.def file so I would suggest deleting it and do a repair of avast. Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow. You need to be on-line to do this.

You can try and download the servers.def file and replace your copy of servers.def, instructions and location in this post http://forum.avast.com/index.php?topic=504.msg169873#msg169873.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

proinwv

  • Guest
Re: i need help i cant update
« Reply #10 on: May 15, 2006, 06:08:49 PM »
Seems to work now, I replaced the servers.def file as suggested and it downloaded new files, then I did a manual update and it connected and confimed database up to date.

Thanks for your prompt and able assistance ;D

Online DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89348
  • No support PMs thanks
Re: i need help i cant update
« Reply #11 on: May 15, 2006, 07:11:02 PM »
Glad we could help, welcome to the forums.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

ozi-82

  • Guest
Re: i need help i cant update
« Reply #12 on: May 15, 2006, 08:38:52 PM »
i dont know what is correct destination
c:/..../avast4/setup/setup or
c:/..../avast4/setup/server.def.vpu
what is good destination to replace this server list

Online DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89348
  • No support PMs thanks
Re: i need help i cant update
« Reply #13 on: May 15, 2006, 08:51:17 PM »
The correct destination is where your current copy of servers.def is located and you are replacing that file and no others.

Quote
and put it in avast4\setup directory.
So C:\Program Files\Alwil Software\Avast4\Setup is the correct (this is a folder) folder to copy servers.def.

c:/..../avast4/setup/server.def.vpu is a file and incorrect, if you over copied this you could have problems.
« Last Edit: May 15, 2006, 08:53:38 PM by DavidR »
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67194
Re: i need help i cant update
« Reply #14 on: May 15, 2006, 10:04:38 PM »
If you just delete the servers.def file and start an update, a new, fresh, servers.def file is downloaded and placed in the correct place.
I think the problem is on the firewall...
The best things in life are free.