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i need help i cant update
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Topic: i need help i cant update (Read 8733 times)
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ozi-82
Guest
i need help i cant update
«
on:
May 14, 2006, 10:16:49 PM »
I need help i have avast4.7home and windowsXP from last week i cant update. i try do manual and its same problem. When i doing update i get information in red about error it say " u cant choose server to download files (z 0) time 3s" i dont know what to do plz help me fast its important
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essexboy
Malware removal instructor
Avast Überevangelist
Probably Bot
Posts: 40589
Dragons by Sasha
Re: i need help i cant update
«
Reply #1 on:
May 14, 2006, 10:23:27 PM »
Check the size of your server defs file in alwil software\avast4\setup if it is 0 bytes then you need to redownload the server defs file. Server def file here
http://files.avast.com/iavs4x/servers.def
«
Last Edit: May 15, 2006, 10:38:25 PM by essexboy
»
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Lisandro
Avast team
Certainly Bot
Posts: 67185
Re: i need help i cant update
«
Reply #2 on:
May 15, 2006, 12:01:35 AM »
Do you use any firewall?
Do you have any annonimizer (proxy) application in your computer?
If it is urgent, why did you logoff the forums?
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ozi-82
Guest
Re: i need help i cant update
«
Reply #3 on:
May 15, 2006, 01:39:32 AM »
i check it and this file have size 1kb so what now?
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proinwv
Guest
Re: i need help i cant update
«
Reply #4 on:
May 15, 2006, 05:10:22 AM »
I have a similar problem. My file is 9kb.
I get the error message cant select any server for downloading (from 0)
I do have a firewall, but all Avast are allowed.
It has been working until recently
PAUL
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igor
Avast team
Serious Graphoman
Posts: 11873
Re: i need help i cant update
«
Reply #5 on:
May 15, 2006, 10:04:48 AM »
Are you really sure the relevant avast! processes are allowed to connect? What firewall do you have?
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Michel-Pierre
Guest
Re: i need help i cant update
«
Reply #6 on:
May 15, 2006, 10:45:26 AM »
Bonjour! Hi!
I have also the same since two weeks.
Cannot update and receive red message twice a day showing (in french :
"
Information à propos de la mise à jour en cours
:
Dernière erreur trouvée : Impossible de se connecter au serveur download9.avast.com (unknown:80). (impossble to connect to server)
Temps total : 19:27 "
Who can explain such a problem? How to repare and obtain updating again?
Thank you very much to everybody know this.
Michel-Pierre (Lille,France)
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proinwv
Guest
Re: i need help i cant update
«
Reply #7 on:
May 15, 2006, 03:00:56 PM »
Well I ahve Sygate home edition
All applications listed by Sygate as avast are checked to allow:
they are:
avast!antivirus service
avast!e-mail scanner service
avast!sevice GUI component
avast!Web Scanner
should there be more?
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proinwv
Guest
Re: i need help i cant update
«
Reply #8 on:
May 15, 2006, 03:03:47 PM »
adding
I also tried changing the firewall setting to "Allow ALL" and it still has the error.
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DavidR
Avast Überevangelist
Certainly Bot
Posts: 89645
No support PMs thanks
Re: i need help i cant update
«
Reply #9 on:
May 15, 2006, 04:07:25 PM »
avast.setup requires internet access otherwise updates won't work. The avast.setup file is only created at the time of update but this is the folder it will be created in C:\Program Files\Alwil Software\Avast4\Setup\avast.setup if you want to manually create an application permission in Sygate.
The 1KB files size is incorrect for the current servers.def file so I would suggest deleting it and do a repair of avast. Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow. You need to be on-line to do this.
You can try and download the servers.def file and replace your copy of servers.def, instructions and location in this post
http://forum.avast.com/index.php?topic=504.msg169873#msg169873
.
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD - 27" external monitor 1440p 2560x1440 resolution - avast! free 24.8.6127 (build 24.8.9372.870) UI 1.0.818/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security
proinwv
Guest
Re: i need help i cant update
«
Reply #10 on:
May 15, 2006, 06:08:49 PM »
Seems to work now, I replaced the servers.def file as suggested and it downloaded new files, then I did a manual update and it connected and confimed database up to date.
Thanks for your prompt and able assistance
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DavidR
Avast Überevangelist
Certainly Bot
Posts: 89645
No support PMs thanks
Re: i need help i cant update
«
Reply #11 on:
May 15, 2006, 07:11:02 PM »
Glad we could help, welcome to the forums.
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD - 27" external monitor 1440p 2560x1440 resolution - avast! free 24.8.6127 (build 24.8.9372.870) UI 1.0.818/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security
ozi-82
Guest
Re: i need help i cant update
«
Reply #12 on:
May 15, 2006, 08:38:52 PM »
i dont know what is correct destination
c:/..../avast4/setup/setup or
c:/..../avast4/setup/server.def.vpu
what is good destination to replace this server list
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DavidR
Avast Überevangelist
Certainly Bot
Posts: 89645
No support PMs thanks
Re: i need help i cant update
«
Reply #13 on:
May 15, 2006, 08:51:17 PM »
The correct destination is where your current copy of servers.def is located and you are replacing that file and no others.
Quote
and put it in avast4\setup directory.
So C:\Program Files\Alwil Software\Avast4\Setup is the correct (this is a folder) folder to copy servers.def.
c:/..../avast4/setup/
server.def.vpu
is a file and incorrect, if you over copied this you could have problems.
«
Last Edit: May 15, 2006, 08:53:38 PM by DavidR
»
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD - 27" external monitor 1440p 2560x1440 resolution - avast! free 24.8.6127 (build 24.8.9372.870) UI 1.0.818/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security
Lisandro
Avast team
Certainly Bot
Posts: 67185
Re: i need help i cant update
«
Reply #14 on:
May 15, 2006, 10:04:38 PM »
If you just delete the servers.def file and start an update, a new, fresh, servers.def file is downloaded and placed in the correct place.
I think the problem is on the firewall...
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i need help i cant update