Author Topic: Ads for VPN  (Read 3901 times)

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Offline billydean

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Ads for VPN
« on: December 17, 2017, 03:56:52 AM »
Every day I get a pop-up ad for VPN, once during a movie, once during a football match.

I understand the policy on pop-ups, but in this case I have VPN on both PC and phone, both paid up.

This is very annoying, and why is it every day?

Online DavidR

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Re: Ads for VPN
« Reply #1 on: December 17, 2017, 10:05:21 AM »
Whilst this may seem strange to ask  - what avast version do you have (free, pro, AIS, premier) ?

If it is one of the paid versions also, then you should be able to switch off ads - avastUI > Settings > General > Popups disable the 'Show popup offers for other avast products.'
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.8.2487 (build 21.8.6586.693) UI 1.0.666/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline billydean

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Re: Ads for VPN
« Reply #2 on: December 18, 2017, 07:43:17 AM »
I have the free virus check, but pay for VPN and Cleanup.

It just popped up for today, in the middle of reading an article, this is soooo annoying.

Online DavidR

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Re: Ads for VPN
« Reply #3 on: December 18, 2017, 09:59:12 AM »
I think that is the problem, you are effectively getting ads from the avast free program - which is dumb - as it isn't smart enough to recognise your license for the VPN and Cleanup.

I don't know if there is a way to get round this or not.

If you log on to your my.avast.com account and check the License section of that, does it show the licenses there ?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.8.2487 (build 21.8.6586.693) UI 1.0.666/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline billydean

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Re: Ads for VPN
« Reply #4 on: December 20, 2017, 01:32:45 AM »
my.avast now shows no VPN.

I checked the purchase date and it was 12th August 2017.

I can't re-install because I let Cleanup into my Downloads folder and it deleted everything.

Offline billydean

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Re: Ads for VPN
« Reply #5 on: December 20, 2017, 02:45:49 AM »
It is telling me the VPN expired on the 18th December, four months after I paid for one year.

Offline billydean

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Re: Ads for VPN
« Reply #6 on: December 23, 2017, 02:39:57 AM »
Now Avast has taken $3.79 from my account for a VPN I don't have.

Offline billydean

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Re: Ads for VPN
« Reply #7 on: December 27, 2017, 04:51:06 AM »
Anyone considering contacting Avast by email, don't waste your time, I have been trying for more than a week now with no reply, and did it through 'Contact Us' on avast.com.

Offline Raeken

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Re: Ads for VPN
« Reply #8 on: December 27, 2017, 02:49:47 PM »
billydean, unfortunately, Avast can take a few days to handle your situation (or even reply your email). This is the worst part of the Avast products...
Windows 10 Pro - Version 21H1 - 64 Bits | Avast SecureLine VPN - Standalone

Online DavidR

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Re: Ads for VPN
« Reply #9 on: December 27, 2017, 05:09:38 PM »
Anyone considering contacting Avast by email, don't waste your time, I have been trying for more than a week now with no reply, and did it through 'Contact Us' on avast.com.

The official method of contact is via the support ticket system.
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Offline mchain

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Re: Ads for VPN
« Reply #10 on: December 27, 2017, 11:06:13 PM »
Bug Report Option below:
Windows 10 Home 64-bit 20H2 Avast Premier Security version 21.3.2459 (build 21.3.6164.652) UI version 1.0.612.

Online DavidR

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Re: Ads for VPN
« Reply #11 on: December 27, 2017, 11:49:21 PM »
Bug Report Option below:

How long has that been there ?
I can't recall having seen it, but the UI is in a state of flux, ever changing.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.8.2487 (build 21.8.6586.693) UI 1.0.666/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Asyn

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Re: Ads for VPN
« Reply #12 on: December 28, 2017, 03:23:53 AM »
Bug Report Option below:

How long has that been there ?
I can't recall having seen it, but the UI is in a state of flux, ever changing.
Since V17.9
Win 8.1 [x64] - Avast PremSec 21.9.6660.IBC [UI.670] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Online DavidR

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Re: Ads for VPN
« Reply #13 on: December 28, 2017, 09:35:06 AM »
Bug Report Option below:

How long has that been there ?
I can't recall having seen it, but the UI is in a state of flux, ever changing.
Since V17.9

That could explain it, not loosing me memory then ;)
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.8.2487 (build 21.8.6586.693) UI 1.0.666/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security