Author Topic: Avast errors, crashing services since this morning  (Read 8826 times)

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Avast errors, crashing services since this morning
« on: February 01, 2018, 10:58:05 AM »
Hello everyone, since this morning my free avast antivirus is getting strange errors, i tried doing clean unistall, and downloaded new installation from official site but problem is presistent. Repair option didnt change anything as well.

Im using win 7 sp1, Avast for god knows how long and comodo firewall, i know that in theory those two are not doing well together but in practice i have been using both for more then 5 years and never had problems with them. Also disabling Comodo Firewall doesnt change anything regarding avast, and Avast it self has free pass in Comodo, no HIPS, anitivrus or anything aditional from Comodo, just pure firewall.
Other then that, im also using Hijack this as on demand and Malwarebytes ON DEMAND only. System is up to date and i havent been installing or doing any kind of changes to system or any program past 7 days.

This is errors i get whenever i try to start quick scan, full system scan or even when i try to bring Avast up from system tray.


https://imgur.com/gAifcC5
https://imgur.com/c6UnY67


Just for sake i scanned system with like 4 antivirus products and nothing was found, i keep my system clean. So thats its not about infected PC.


Here is requested file id from avast report tool: T4BKT or if thats not right, then this 20180201_1808_T4BKT_3620305223

If anyone has solution to this or have any idea how to fix problem please

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« Last Edit: February 02, 2018, 07:16:32 AM by Nenad23 »

Offline Burn_IT

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Re: Avast errors, crashing services since this morning
« Reply #1 on: February 01, 2018, 05:01:29 PM »
You're not the only one. I have exactly the same and have done the same.

I will add that it is the Avast service that keeps crashing with error 7031 and 7034.

I have tried reporting it to Avast, but get no indication of whether they have heard or not.
I am beginning to get a little cross as the error reporting is absolutely terrible.

Offline igor

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Re: Avast errors, crashing services since this morning
« Reply #2 on: February 01, 2018, 05:54:58 PM »
Can you please create the support package as described in this article and post the shown FileID here?
Thanks.

Offline bob3160

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Re: Avast errors, crashing services since this morning
« Reply #3 on: February 01, 2018, 06:12:00 PM »
Not happening in Windows 10 v. 1709
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 22.12, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

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Re: Avast errors, crashing services since this morning
« Reply #4 on: February 01, 2018, 06:44:03 PM »
To be honest i was very close on giving up. Im bit fed up with Avast lately with all those paid futures siting in free version, i know its free i dont get rights to be mad, im not, but i also cant say i like that aproach where everything screams buy pay etc.

I already unistalled Avast as it annoys me with every few min crashing, i know its not common problem, but i also believe its comming from avast it self not my machine/system.

However i will install avast again now just to test it and submit that form u asked for,i dont expect that it will solve my problem, but il do it as i was using your software free for years at least that much i can do. Maybe it will help someone.

EDIT:

Here is requested file id: T4BKT or if thats not right, then this 20180201_1808_T4BKT_3620305223
« Last Edit: February 01, 2018, 07:18:52 PM by Nenad23 »

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Re: Avast errors, crashing services since this morning
« Reply #5 on: February 01, 2018, 07:35:32 PM »
Mine started crashing yesterday (Windows 7.1 64-bit) Avast Premium.

At this time I've attempted repair, off-line virus scan, re-install, and submitted a support ticket this morning.  Installed Malwarebyes and ran a scan with that as well.

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Re: Avast errors, crashing services since this morning
« Reply #6 on: February 01, 2018, 07:41:09 PM »
I am experiencing an error since this morning too! When I try to open AVAST Internet Security, there is a "UI failed to load, Restart the service" error message! After restarting, the service is fixed temporallily but after a few minutes it crashes again!

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Re: Avast errors, crashing services since this morning
« Reply #7 on: February 01, 2018, 08:05:41 PM »
So its not isolated problem, as i said its problem with Avast it self

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Re: Avast errors, crashing services since this morning
« Reply #8 on: February 01, 2018, 08:10:59 PM »
It's what it's starting to look like.  There's another topic on this thread about the same issue.

** Edit ** Also disabled Game Mode and still having the issue with the service shutting donw.
« Last Edit: February 02, 2018, 02:48:19 AM by AdamPM92 »

Offline bob3160

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Re: Avast errors, crashing services since this morning
« Reply #9 on: February 01, 2018, 09:13:12 PM »
From what I've seen, it seems to be isolated to Windows 7.
I've already reported this to Avast on the Developers Channel.
As soon as I get any news, I'll pass it along. Sorry you're having a problem.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 22.12, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

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Re: Avast errors, crashing services since this morning
« Reply #10 on: February 01, 2018, 10:18:05 PM »
Hello,

I have the same on my machine with Windows 7 64-bit Ultimate Version. It's started yesterday about 21 o'clock. I have Avast Primer. Repairing, clean install, registry cleaning do not help. The Avast Service is still restarting - sometimes every 15 minutes, sometimes every two. I'm sure that this is not related to recent MS updates, because I have uninstalled all January fixes but the problem persists still. On second machine with Windows 10 64-bit Home Avast service crushed today only one, but it was happend. The service AvastSvc.exe on Windows 7 has been rebooted 4 times since15 minutes.

Regards,
Dimatheus


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Re: Avast errors, crashing services since this morning
« Reply #11 on: February 02, 2018, 12:26:08 AM »
If you switched the avast "GAME MODE" on, try to switch it off. Seems to work for me (unless the issue was solved by avast in the meantime...in this case, sorry for the useless advice).

I should have waited a bit longer, 50 mins later (instead of 20 the whole day), the issue reappeared... :-[

Sorry fellows...
« Last Edit: February 02, 2018, 12:36:09 AM by OlivierfromParis »

Offline bob3160

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Re: Avast errors, crashing services since this morning
« Reply #12 on: February 02, 2018, 12:35:41 AM »
If you switched the avast "GAME MODE" on, try to switch it off. Seems to work for me (unless the issue was solved by avast in the meantime...in this case, sorry for the useless advice).
I've not heard anything from Avast but have passed along your information. Thanks
I've not experiencedthe problem.
1. I'm using Windows 10
2. I didn't install the GameMode
« Last Edit: February 02, 2018, 12:37:23 AM by bob3160 »
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 22.12, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

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Re: Avast errors, crashing services since this morning
« Reply #13 on: February 02, 2018, 01:01:12 AM »
I'm also having this problem.  Every few minutes, the red cross appears on the Avast icon.  When I click on it, I get the message UI failed to load and AV service is not responding and when I click to restart, it does, only to go off again a few minutes later. 

Interestingly, when I go into the Action Center on my computer, it reports that all aspects of Avast are still turned on, even though the red cross is showing on the Avast icon.  I reckon that it is definitely a bug on the UI, which Avast needs to sort out.

I am on Windows 7 Home Premium 64bit and using the latest (paid for) Avast Internet Security.
« Last Edit: February 02, 2018, 12:48:58 PM by cascade »

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Re: Avast errors, crashing services since this morning
« Reply #14 on: February 02, 2018, 01:04:22 AM »
Hello,

@OlivierfromParis - I will check the solution with deactivated the game mode. Maybe it helps. Thanks!

-- Edit --

Unfortunately, it's not working. Avast service is restarting over and over again, even when I have deactivated the Game Mode.

Regards,
Dimatheus
« Last Edit: February 02, 2018, 02:12:10 AM by Dimatheus »