Behavior Shield not running at startup

[tandrew424]

bob3160, following your PM instruction doesn't work for me.....I get "Error you are not allowed to access this section".

[bob3160]

bob3160, following your PM instruction doesn't work for me.....I get "Error you are not allowed to access this section".

I wasn't aware that Avast has put a restriction on the PM function.
I've reported it. We'll need to wait for an answer from Avast.

[DavidR]

bob3160, following your PM instruction doesn't work for me.....I get "Error you are not allowed to access this section".

I replied in your other topic, https://forum.avast.com/index.php?topic=209685.msg1425440#msg1425440, what you are doing is trying to access his Profile not the PM function.

[maia225]

I am using Avast internet security (paid), with windows 7 pro. This seems to be a bug for a long time now.
With all due respect to these nice fellows here, it shouldn't be the clients' job to search for log file and provide it for the developer. Avast should find and fix its bugs, otherwise I will just use the free version.

Rant over.

[tandrew424]

Absolutely completely correct. If they can't fix this.....and so far they've been unable to, tad worrying that they are looking after our protection but there's a bug in the product.

[Asyn]

Absolutely completely correct. If they can't fix this.....and so far they've been unable to, tad worrying that they are looking after our protection but there's a bug in the product.

-> https://forum.avast.com/index.php?topic=201143.msg1431155#msg1431155

[REDACTED]

@ priestlucas123,
The problem was solved in 17.6 for those of us on Windows 10 because I submitted the requested information.
If you're willing to help those that use Windows 7, please follow the request from Avast and sent the requested information.
If you need additional help, send a PM to PDI. He's very helpful and will guide you through the process if you need the help.

The problem was not solved on Windows 10. I am on Windows 10 with Avast v17.9.2322. Couple of days ago Avast decided to permanently turn off Behaviour shield. I can turn it back on in the standard Status screen, (at least that is implied on the Avast window), but the taskbar Avast icon still shows a little red x. When I exit from the Avast window and then come back in again, the shield is once again turned off.

I've uninstalled and then reinstalled Avast, but that made no difference.

Can someone out there please advise.
 

[bob3160]

@ priestlucas123,
The problem was solved in 17.6 for those of us on Windows 10 because I submitted the requested information.
If you're willing to help those that use Windows 7, please follow the request from Avast and sent the requested information.
If you need additional help, send a PM to PDI. He's very helpful and will guide you through the process if you need the help.

The problem was not solved on Windows 10. I am on Windows 10 with Avast v17.9.2322. Couple of days ago Avast decided to permanently turn off Behaviour shield. I can turn it back on in the standard Status screen, (at least that is implied on the Avast window), but the taskbar Avast icon still shows a little red x. When I exit from the Avast window and then come back in again, the shield is once again turned off.

I've uninstalled and then reinstalled Avast, but that made no difference.

Can someone out there please advise.
 

Have you tried a Clean Install of Avast:
https://goo.gl/4Ptzkf

[tandrew424]

Hello again Bob. When I click on PDI's logo it states that I am not allowed to access it???

[bob3160]

Hello again Bob. When I click on PDI's logo it states that I am not allowed to access it???

What are you trying to find out You may not have enough posts to have access to forum members information.
Are you able to access my information

[Aarya]

I read everywhere in the forum that this issue has been taken care of and I started seeing this issue for the first time on my machine (Windows 10) since last night when I updated my Avast to Version 18.2.2328 (build 17.5.3559.0).

Could someone please confirm if this known issue has been really fixed by Avast?

Thanks!

[bob3160]

I read everywhere in the forum that this issue has been taken care of and I started seeing this issue for the first time on my machine (Windows 10) since last night when I updated my Avast to Version 18.2.2328 (build 17.5.3559.0).

Could someone please confirm if this known issue has been really fixed by Avast?

Thanks!

Update to the latest version.

[Aarya]

I read everywhere in the forum that this issue has been taken care of and I started seeing this issue for the first time on my machine (Windows 10) since last night when I updated my Avast to Version 18.2.2328 (build 17.5.3559.0).

Could someone please confirm if this known issue has been really fixed by Avast?

Thanks!

Update to the latest version.

The update didn't work. So, I had to uninstall and re-install for it to work. Thanks for taking time to post the details.

[bob3160]

You're welcome.