Author Topic: Page Fault In nonpaged Area on install  (Read 1251 times)

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Offline kshunk

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Page Fault In nonpaged Area on install
« on: February 28, 2018, 07:52:50 AM »
New user to Avast. Whenever I try to install the Free version I get a blue screen with a Page Fault In nonpaged Area stopcode error.

Running Windows 10. Only anti-virus I had was windows defender.

I ran Malwarebytes, it says no malware detected. Not sure how to fix. Please advise.

Offline Asyn

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Re: Page Fault In nonpaged Area on install
« Reply #1 on: February 28, 2018, 08:12:55 AM »
- Which version of Avast Free..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
Win 8.1 [x64] - Avast Premier 18.7.2354.BC - CC 5.47 - MCS - EEK - FF ESR 60.2.2 [NS/AOS/uBO] - TB 60.2.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523

Offline seacapp

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Re: Page Fault In nonpaged Area on install
« Reply #2 on: August 12, 2018, 08:25:49 PM »
 :-\I just got the same response while trying to install Avast Primer on my system.

First time this has happened. Any one got in solutions.
« Last Edit: August 12, 2018, 08:27:42 PM by seacapp »

Offline bob3160

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Re: Page Fault In nonpaged Area on install
« Reply #3 on: August 12, 2018, 11:45:39 PM »
:-\I just got the same response while trying to install Avast Primer on my system.

First time this has happened. Any one got in solutions.
Answer the questions asked in reply #1
Free avast! Security Seminar: http://www.authorstream.com/Presentation/bob3160-1425909-protecting-yourself/    -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1809 64bit, 8 Gig Ram, AvastFree 18.7.2354, WinPatrol, Unchecky How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline seacapp

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Re: Page Fault In nonpaged Area on install
« Reply #4 on: August 13, 2018, 12:03:53 AM »
Operating System  Win 10 32 bit
No other security system except window Defender
Have used Avast on this computer before no problems like this.
Reset Window and ran into this problems when I tried to install Avast. 


Offline Asyn

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Re: Page Fault In nonpaged Area on install
« Reply #5 on: August 13, 2018, 06:22:57 AM »
First, be sure to get rid of all remnants of your prior installed AV(s)..!!
-> https://support.avast.com/article/11/

Then:
1. Download Avast Premier Antivirus: https://files.avast.com/iavs9x/avast_premier_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
Win 8.1 [x64] - Avast Premier 18.7.2354.BC - CC 5.47 - MCS - EEK - FF ESR 60.2.2 [NS/AOS/uBO] - TB 60.2.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523

Offline kwiq

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Re: Page Fault In nonpaged Area on install
« Reply #6 on: August 13, 2018, 08:37:59 AM »
Hi kshunk and seacapp,
can you please upload your system dump files for analysis ?

Memory dump location :
 The default location of the dump file is %SystemRoot%memory.dmp (c:\Windows\memory.dmp)  or C:\Windows\memory.dmp if C: is the system drive. Windows can also capture small memory dumps which occupy less space. These dumps are created at %SystemRoot%Minidump.dmp (C:WindowsMinidump.dump if C: is the system drive


Avast ftp server :
ftp://ftp.avast.com/incoming

Please zip memory.dmp as kshunk_bsod_8_2018.zip and upload it to ftp server.
Thank you

Offline seacapp

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Re: Page Fault In nonpaged Area on install
« Reply #7 on: August 22, 2018, 01:34:27 AM »
I have been out of town for a while and I just saw your reply to my problem regarding the install on Avast.  This is a system in which I have installed Avast before with now issues like this.
Is it too late to send you the file you requested.  Im a long time Avast user on all on my computer.  I did not think anyone would reply. I will check this post tomorrow 8/22/18 for your reply. I might just go ahead and send what you want and hope for the best.  Thank you.  Seacapp.

Offline Asyn

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Re: Page Fault In nonpaged Area on install
« Reply #8 on: August 22, 2018, 07:21:08 AM »
Update to the latest version (18.6.2349): https://forum.avast.com/index.php?topic=221320.0
Win 8.1 [x64] - Avast Premier 18.7.2354.BC - CC 5.47 - MCS - EEK - FF ESR 60.2.2 [NS/AOS/uBO] - TB 60.2.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523

Offline seacapp

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Re: Page Fault In nonpaged Area on install
« Reply #9 on: August 22, 2018, 04:47:34 PM »
I tried the new version that you suggested 18.6.2349 and I still got the Blue Screen.   The stop code was as follows: Page fault in Non Page area / Fault KS SYS.  Please see the attachment below.  Your assistance is still needed  Thank you .

Offline mchain

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Windows 10 Home 64-bit 1809 (OS Build 17763.1) Avast Internet Security version 18.6.2349 (build 18.6.3983.371)

Offline seacapp

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Re: Page Fault In nonpaged Area on install
« Reply #11 on: August 25, 2018, 10:31:15 PM »
I have tried your suggestion several times and there has been no change in this situation.  Do you have any other suggestions.

Offline bob3160

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Free avast! Security Seminar: http://www.authorstream.com/Presentation/bob3160-1425909-protecting-yourself/    -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1809 64bit, 8 Gig Ram, AvastFree 18.7.2354, WinPatrol, Unchecky How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline kwiq

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Re: Page Fault In nonpaged Area on install
« Reply #13 on: August 27, 2018, 09:03:45 AM »
Hi seacapp,
dump file would help us to find cause of the issue.
As ks.sys is microsoft device driver the best advice is to check version of ks.sys and if it is not the latest one update your system !

Offline seacapp

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Re: Page Fault In nonpaged Area on install
« Reply #14 on: September 06, 2018, 10:32:27 PM »
Sorry to get back with you so late.  Been out of town again.  I still have the same issue.  I will send you the memory dump files.  I did not hear from anyone I though you guys  closed me out.  I will get them to you as soon as I can.  Thanks  :)