Author Topic: Page Fault In nonpaged Area on install  (Read 448 times)

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Offline kshunk

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Page Fault In nonpaged Area on install
« on: February 28, 2018, 07:52:50 AM »
New user to Avast. Whenever I try to install the Free version I get a blue screen with a Page Fault In nonpaged Area stopcode error.

Running Windows 10. Only anti-virus I had was windows defender.

I ran Malwarebytes, it says no malware detected. Not sure how to fix. Please advise.

Offline Asyn

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Re: Page Fault In nonpaged Area on install
« Reply #1 on: February 28, 2018, 08:12:55 AM »
- Which version of Avast Free..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
Win 8.1 [x64] - Avast Premier 18.6.2348.B6 - CC 5.44 - MCS - EEK - FF ESR 52.9 [NS5/AOS/uBO] - TB 52.9.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523

Offline seacapp

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Re: Page Fault In nonpaged Area on install
« Reply #2 on: August 12, 2018, 08:25:49 PM »
 :-\I just got the same response while trying to install Avast Primer on my system.

First time this has happened. Any one got in solutions.
« Last Edit: August 12, 2018, 08:27:42 PM by seacapp »

Online bob3160

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Re: Page Fault In nonpaged Area on install
« Reply #3 on: August 12, 2018, 11:45:39 PM »
:-\I just got the same response while trying to install Avast Primer on my system.

First time this has happened. Any one got in solutions.
Answer the questions asked in reply #1
Free avast! Security Seminar: http://www.authorstream.com/Presentation/bob3160-1425909-protecting-yourself/    -  Important: http://www.organdonor.gov/ -- My Blog: http://bob3160.blogspot.com/ - Win 10 Pro v1803 64bit, 8 Gig Ram, AvastFree 18.4.2338, WinPatrol, Unchecky How to Successfully Install Avast http://goo.gl/VLXde

Offline seacapp

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Re: Page Fault In nonpaged Area on install
« Reply #4 on: August 13, 2018, 12:03:53 AM »
Operating System  Win 10 32 bit
No other security system except window Defender
Have used Avast on this computer before no problems like this.
Reset Window and ran into this problems when I tried to install Avast. 


Offline Asyn

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Re: Page Fault In nonpaged Area on install
« Reply #5 on: August 13, 2018, 06:22:57 AM »
First, be sure to get rid of all remnants of your prior installed AV(s)..!!
-> https://support.avast.com/article/11/

Then:
1. Download Avast Premier Antivirus: https://files.avast.com/iavs9x/avast_premier_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
Win 8.1 [x64] - Avast Premier 18.6.2348.B6 - CC 5.44 - MCS - EEK - FF ESR 52.9 [NS5/AOS/uBO] - TB 52.9.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523

Offline kwiq

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Re: Page Fault In nonpaged Area on install
« Reply #6 on: August 13, 2018, 08:37:59 AM »
Hi kshunk and seacapp,
can you please upload your system dump files for analysis ?

Memory dump location :
 The default location of the dump file is %SystemRoot%memory.dmp (c:\Windows\memory.dmp)  or C:\Windows\memory.dmp if C: is the system drive. Windows can also capture small memory dumps which occupy less space. These dumps are created at %SystemRoot%Minidump.dmp (C:WindowsMinidump.dump if C: is the system drive


Avast ftp server :
ftp://ftp.avast.com/incoming

Please zip memory.dmp as kshunk_bsod_8_2018.zip and upload it to ftp server.
Thank you