@ atulcanberra,
I'm very sorry for the confusion, but the order that was renewed was registered to a different email address from the one which you contacted us from. Your subscription registered to the email address you contacted on from was cancelled - this may also explain why you were having issues trying to get the renewal cancelled correctly before contacting us. I have now cancelled the renewal, and the funds will be returned to your account. Please be aware, it may take between 5 to 7 business days to complete the refund process, and to have the funds back in your account.
@ Susan180,
I can confirm that the orders have been cancelled and refunded for you, and you should receive confirmation of this today via email. From this stage of the refund process, it should normally take 5-7 business days for the funds to be back in your account.