Author Topic: Can't uninstall Avast Hero Browser  (Read 1831 times)

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Offline cblock

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Can't uninstall Avast Hero Browser
« on: March 16, 2018, 07:04:07 PM »
At some point the Avast Hero Browser was installed on my computer without me noticing and I'm not able to uninstall it through any of the traditional routes.

Whether I do it through the control panel or through the AvastHeroUninstall application I get the same message "Failed to retrieve configuration settings. Please check your internet connection."   even though there's nothing wrong with my internet connection.  following any of the links provided by the program just lead to 404 file not found pages on the avast website. 

Any suggestions on how to remove this program?

Offline Pondus

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Re: Can't uninstall Avast Hero Browser
« Reply #1 on: March 16, 2018, 07:33:23 PM »
Adding or removing Avast Antivirus program components
https://support.avast.com/en-us/article/Add-Remove-Antivirus-components


Offline bob3160

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Re: Can't uninstall Avast Hero Browser
« Reply #2 on: March 16, 2018, 07:52:13 PM »
What's the "Avast Hero Browser" ???
I know of the Avast SafeZone Browser and the Avast Secure Browser.
Can you post a screenshot ???
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, AvastOmni 21.6, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline mchain

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Re: Can't uninstall Avast Hero Browser
« Reply #3 on: March 16, 2018, 08:00:00 PM »
https://duckduckgo.com/?q=avast+hero+browser&ia=web

Clicking the first link listed (with uBlock Origin installed) gives this:  https://support.avast.com/en-us/article/30/

Hero Browser = Secure Browser

Follow instructions per second link or Pondus' link above.
Windows 10 Home 64-bit 20H2 Avast Premier Security version 21.3.2459 (build 21.3.6164.652) UI version 1.0.612.

Offline cblock

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Re: Can't uninstall Avast Hero Browser
« Reply #4 on: March 16, 2018, 10:34:15 PM »
The browser doesn't seem to be installed as an antivirus component, I checked that first.  It's a standalone browser knock off of chrome and a bit of a nuisance.

Following the steps on the second link provided by mchain to uninstall it just repeats the message "Failed to retrieve configuration settings. Please check your internet connection."  and the "Download removal tool" link just leads to a 404 page not found. 



Offline bob3160

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Re: Can't uninstall Avast Hero Browser
« Reply #5 on: March 16, 2018, 10:39:49 PM »
Try a clean install of Avast. It should also remove everything else. https://goo.gl/4Ptzkf

Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, AvastOmni 21.6, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq