Author Topic: After Windows 10 update, turning on bank mode causes Avast Browser to freeze  (Read 4434 times)

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Offline gcs01

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Same problem here, no bank mode access in the ASB since the Win 10 update a week or so ago.  Additionally, Avast fails every time while attempting to check for updates via the About Avast SafeZone 4.58 page.

-Avast reports as protected.
-Avast can be started from the system tray.
-multiple Avast processes running as shown within Task Manager, including AvastNM.exe

Win10 Home Edition v10.0.17134 Build 17134
Avast Free Antivirus v18.4.2338 Build 18.4.3895.325
Virus Def v18064-8

-gcs01
The question asked was "Can you start Bank Mode from the system tray"
The update function in Safe Zone Browser isn't working yet.


That would be a negative.  Actually, Bank Mode can be opened via the system tray, opened as confirmed in the lower right, but it is a blank screen...same as trying to open it directly from within ASB.

-gcs01

Offline bob3160

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What do you mean by "blank screen" ???
This is what you should see:
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1809 64bit, 8 Gig Ram, AvastFree 19.2.2364, WinPatrol, Unchecky How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline gcs01

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What do you mean by "blank screen" ???
This is what you should see:



I see just what you show there minus the browser.  A white or gray screen.  Bank mode info, lower right.  Switch back button, lower left. White/gray screen otherwise.

-gcs01

Offline bob3160

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Maybe it's time for a clean install of the Secure Browser ???
Download the installer from here, https://www.avast.com/en-us/secure-browser
Download the Secure Browser Removal tool from here, https://download.avastbrowser.com/avast_secure_browser_uninstall.exe
Save your Bookmarks via the Book Marks Manager if you have custom bookmarks so you can import them when you re-install.
Run the removal tool, reboot, run the installer import your favorites if you saved them.
Let us know if that's solved the problem.
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1809 64bit, 8 Gig Ram, AvastFree 19.2.2364, WinPatrol, Unchecky How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline gcs01

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Maybe it's time for a clean install of the Secure Browser ???

What does that do to the Password Manager and saved passwords?

So are there only a handful of us who have run into this problem immediately following the late-May Win10 update?

-gcs01

Offline bob3160

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Maybe it's time for a clean install of the Secure Browser ???

What does that do to the Password Manager and saved passwords?

So are there only a handful of us who have run into this problem immediately following the late-May Win10 update?

-gcs01
It has nothing to do with the Avast Passwords Manager. That's a totally different product.
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1809 64bit, 8 Gig Ram, AvastFree 19.2.2364, WinPatrol, Unchecky How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Dave0159

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And is now working as it should.

So many thanks.

Offline bob3160

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And is now working as it should.

So many thanks.
You're welcome. Was it the clean install that solved the problem for you ???
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1809 64bit, 8 Gig Ram, AvastFree 19.2.2364, WinPatrol, Unchecky How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline cdhill

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Maybe it's time for a clean install of the Secure Browser ???
Download the installer from here, https://www.avast.com/en-us/secure-browser
Download the Secure Browser Removal tool from here, https://download.avastbrowser.com/avast_secure_browser_uninstall.exe
Save your Bookmarks via the Book Marks Manager if you have custom bookmarks so you can import them when you re-install.
Run the removal tool, reboot, run the installer import your favorites if you saved them.
Let us know if that's solved the problem.

This worked for me!  Thank you very much!    :)

Offline bob3160

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    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Maybe it's time for a clean install of the Secure Browser ???
Download the installer from here, https://www.avast.com/en-us/secure-browser
Download the Secure Browser Removal tool from here, https://download.avastbrowser.com/avast_secure_browser_uninstall.exe
Save your Bookmarks via the Book Marks Manager if you have custom bookmarks so you can import them when you re-install.
Run the removal tool, reboot, run the installer import your favorites if you saved them.
Let us know if that's solved the problem.

This worked for me!  Thank you very much!    :)
You're welcome. :)
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1809 64bit, 8 Gig Ram, AvastFree 19.2.2364, WinPatrol, Unchecky How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq