Author Topic: Avast delete a programm.... help me ?  (Read 1614 times)

0 Members and 1 Guest are viewing this topic.

Offline 1enry-1

  • Jr. Member
  • **
  • Posts: 55
Avast delete a programm.... help me ?
« on: June 06, 2018, 09:49:08 PM »

Avast Free  version 18.4.2338   DELETE  a file   in a programm , i say that is NOT infect is a false/positive, but all the

way i  de-zip the programm, avast delete the .EXE !

in how mode i tell to avast that NOT delete this ?  help me thanks

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 72174
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Avast delete a programm.... help me ?
« Reply #1 on: June 07, 2018, 05:09:20 AM »
Test the file at VT (https://www.virustotal.com) and post the link to the result here.
Win 8.1 [x64] - Avast PremSec 21.9.6660.IBC [UI.670] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline 1enry-1

  • Jr. Member
  • **
  • Posts: 55
Re: Avast delete a programm.... help me ?
« Reply #2 on: June 07, 2018, 09:11:26 AM »
Asyn i to do the result is 32 infect on 68  anti-virus.... is clear is a false/positive .

in the pc in office that use AVG , this not delete this file exe !


i put the folder that there is this file .EXE in the exclusion mode in avast, but when i reactive avast...

IT DELETE NOW this exe file !!!

why avast delete this file f  insert it in the eclusion mode ??? help me

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 72174
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Avast delete a programm.... help me ?
« Reply #3 on: June 07, 2018, 09:13:21 AM »
Asyn i to do the result is 32 infect on 68  anti-virus.... is clear is a false/positive .
Hmmm, 32 of 68 doesn't sound like a FP to me. Post the link to the VT result here.

Anyway, you can report a suspected FP (File/Website) here: https://www.avast.com/false-positive-file-form.php
« Last Edit: June 07, 2018, 09:23:53 AM by Asyn »
Win 8.1 [x64] - Avast PremSec 21.9.6660.IBC [UI.670] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline 1enry-1

  • Jr. Member
  • **
  • Posts: 55
Re: Avast delete a programm.... help me ?
« Reply #4 on: June 07, 2018, 02:13:54 PM »


is not infect is used  for some people  in the world , see here :


https://www.virustotal.com/#/file/8eb30e0ec0c4e9fce82a2ddea002199a78089eb6dc30fb6906f1bd7dc38eeb04/detection


and AVG  say no infected .

what the solution to AVAST not delete this file ?


Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 72174
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Avast delete a programm.... help me ?
« Reply #5 on: June 07, 2018, 02:27:42 PM »
Win 8.1 [x64] - Avast PremSec 21.9.6660.IBC [UI.670] - EEK - Firefox ESR 78.15 [NS/uBO/PB] - TB 91.2
Avast-Tools: Secure Browser 94.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37105
Re: Avast delete a programm.... help me ?
« Reply #6 on: June 07, 2018, 03:57:47 PM »
https://www.virustotal.com/#/file/8eb30e0ec0c4e9fce82a2ddea002199a78089eb6dc30fb6906f1bd7dc38eeb04/detection

and AVG  say no infected .
Wrong, according to VT AVG also detects it as infected (Win32:Malware-gen).
That scan was two days old, a refresh give no avast/AVG detection



Offline 1enry-1

  • Jr. Member
  • **
  • Posts: 55
Re: Avast delete a programm.... help me ?
« Reply #7 on: June 07, 2018, 05:19:21 PM »

sorry,  AVG  say not infect  yesterday and today ... all ok !


Avast Free  yesterday (today i try next time)  delete this EXE ......




but sorry why i put this file and folder in the section of avast that not scan it , avast when i re-actived

delete it ?
« Last Edit: June 07, 2018, 05:21:06 PM by 1enry-1 »

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37105
Re: Avast delete a programm.... help me ?
« Reply #8 on: June 07, 2018, 05:34:48 PM »
Is your avast program updated?

Does avast give a message, if so what does the message say?  ..... best post a screenshot

If avast detect and you think it is wrong, then report it  >>  https://forum.avast.com/index.php?topic=14433.msg1289438#msg1289438

Also search FAQ  >>  https://support.avast.com/

« Last Edit: June 08, 2018, 09:03:01 AM by Pondus »

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37105
Re: Avast delete a programm.... help me ?
« Reply #9 on: June 07, 2018, 09:31:40 PM »
I sendt the MD5 and virustotal link to F-Secure lab and this is what they say

Quote
  Greetings,
Thank you for bringing this to our attention. Our analysis indicates that the file you submitted is clean.

We have identified the issue as a False Positive, which will be resolved in an upcoming database update.

In the meantime, you may exclude this file from further scanning by the security product. You can do so using the following instructions: 



Offline 1enry-1

  • Jr. Member
  • **
  • Posts: 55
Re: Avast delete a programm.... help me ?
« Reply #10 on: June 13, 2018, 05:18:30 PM »

SOLVED.... now avast not delete it !  great :-)