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Author Topic: License  (Read 3942 times)

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License
« on: June 10, 2018, 10:17:10 PM »
Just wtf ? TOday  i started up my PC.FOr some unknown for me reason date on my PC was changed to 2025y SO i switched back. andthen i noticed something. Even though I paid for full avast experience and still have over 500 days of it.  WHen i try to paste license into program itself It says that there is no product with this license and it's switching back to free version ?  Just WTF ? On my acocunt there is  normal license It's all listed and says that i have those days.  but as soon as i paste that license key or file into program itself it changes back to free year... Can someone plz explain to me why ? Before i lose my ming and start swearing? Also why there is no live support? :<

TRy 2: I deleted my laptop from machines in my account setting. then tried  licenses... Same effect -- NONE !! Ialready filled a ticket but i have noidea what number that was, as i closed site too fast...and that didn't sent any confirmation to my mail.
« Last Edit: June 10, 2018, 10:39:55 PM by Andrzej96 »
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Offline Pondus

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Re: License
« Reply #1 on: June 10, 2018, 10:41:04 PM »
after correcting your PC time and date, did you reboot?

Support and FAQ  >>  https://support.avast.com/

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Re: License
« Reply #2 on: June 10, 2018, 10:44:58 PM »
I don't know if before correcting time and date avast was in correct mode. Inoticed later by absence of firewall screenwhen in should pop.
and i rebooted about 20 times already. as after 10th time that license switched back to free i started uninstalling avast completly in that special windows mode. and now i'm stuck on 30 days trial versionjust to have any firewall going.
« Last Edit: June 10, 2018, 10:48:56 PM by Andrzej96 »
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Offline Asyn

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Re: License
« Reply #3 on: June 11, 2018, 10:32:24 AM »
- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: License
« Reply #4 on: June 11, 2018, 10:46:18 AM »
1. Avast  Internet Security paid for 2 years in october 2017
2. Newest i suppose. It downloads and install itself from internet.
3. windows 8.1 64bit.
4. CCCleaner.
5. only avast. in october i bought 2nd time for 2 years again.
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Offline Asyn

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Re: License
« Reply #5 on: June 11, 2018, 10:57:22 AM »
Quote from: Andrzej96 on June 11, 2018, 10:46:18 AM
1. Avast  Internet Security paid for 2 years in october 2017
Did you buy from Avast directly or from a reseller..?
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: License
« Reply #6 on: June 11, 2018, 01:50:39 PM »
Directly through program itself as it offered nice discount for prolonging license.
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Offline Asyn

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Re: License
« Reply #7 on: June 11, 2018, 01:53:09 PM »
Quote from: Andrzej96 on June 11, 2018, 01:50:39 PM
Directly through program itself as it offered nice discount for prolonging license.
-> https://www.avast.com/resend-license-paid.php (Resend paid license)
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: License
« Reply #8 on: June 11, 2018, 02:17:51 PM »
done  that right now. As soon as i added that license file  there was a circle stating "updating" and space "licenses onYour PC" changed to "Avast Free Antivirus".

I downloaded license file couple times already from  my account with same results as this one that they sent. There is something wrong with their F database that keeps rejecting my license ? :<

So i'll be back incouple minutes. Need to reinstall avast once more. *sigh*
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Offline Asyn

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Re: License
« Reply #9 on: June 11, 2018, 02:19:00 PM »
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: License
« Reply #10 on: June 11, 2018, 02:26:25 PM »
......


ehhh i made 2nd ticket... as it does not send confirmation about those enywhere...

If anyone in charge is reading that - there comes my ticket number: 06689841
Also i noticed that even so i am logged in avast program  it doesn't add any machines to my account :<
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Offline Asyn

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Re: License
« Reply #11 on: June 11, 2018, 02:55:32 PM »
Quote from: Andrzej96 on June 11, 2018, 02:26:25 PM
If anyone in charge is reading that - there comes my ticket number: 06689841
I reported it for you...
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: License
« Reply #12 on: June 11, 2018, 02:58:13 PM »
thnx for giving some of Your time to some frustrated guy across globe :D
As i Myself absolutly lost my mind trying to understand why it's like that.
Avast should have some kind of webchat function. Waiting times would be massive i pressume, but i would help a lot more ;)
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Offline Asyn

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Re: License
« Reply #13 on: June 11, 2018, 02:59:25 PM »
Quote from: Andrzej96 on June 11, 2018, 02:58:13 PM
thnx for giving some of Your time to some frustrated guy across globe :D
You're welcome.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: License
« Reply #14 on: June 14, 2018, 08:23:09 PM »
Ok.so i think this topic should be closed. Customer support helped. Cause unknown but avast work again. So to guys in charge. Please close this topic.
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