So basically, I ordered the trial but never received the Order confirmation email with the log in details if I wanted to stop the renewal... Which, of course, I do. The extension was added automatically to my Anti virus, with me not even using the licence which I never received. Even if technically I have it now, since it does show up. I tried emailing the support team but all they did was send me the licence of a completely different extension that I ordered a few hours after, and when I contacted them directly.... they sent me the activation code for that other extension.
I don't know what to do. I can't cancel the renewal even if I want to, and the email is completely gone.