Author Topic: Oops SecureLine VPN has encountered a technical issue  (Read 2891 times)

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Offline AvastUser1234

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Oops SecureLine VPN has encountered a technical issue
« on: July 14, 2018, 06:26:23 PM »
Reinstalled several times.  Tried importing license file, entering code manually, etc.  Trying to contact technical support consists of an endless loop of suggestions for plebeians who have never debugged a computer issue before by themselves.   There is no option for a support ticket or a live chat.  I want to give Avast my business but they are making it very difficult.  Is it time to pay for Norton?

Offline Raeken

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Re: Oops SecureLine VPN has encountered a technical issue
« Reply #1 on: July 14, 2018, 06:58:10 PM »
Hallo!

Which version? Builtin or standalone?
Windows 10 Pro - Version 1903 - 64 Bits | macOS Mojave - Version 10.14.5 | Avast SecureLine VPN - Standalone

Offline AvastUser1234

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Re: Oops SecureLine VPN has encountered a technical issue
« Reply #2 on: July 14, 2018, 07:50:58 PM »
I've tried both, but I'm currently using builtin.

Offline Raeken

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Re: Oops SecureLine VPN has encountered a technical issue
« Reply #3 on: July 14, 2018, 08:46:04 PM »
Can you try the standalone beta version?
https://forum.avast.com/index.php?topic=219647.0
Windows 10 Pro - Version 1903 - 64 Bits | macOS Mojave - Version 10.14.5 | Avast SecureLine VPN - Standalone

Offline bob3160

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Re: Oops SecureLine VPN has encountered a technical issue
« Reply #4 on: July 14, 2018, 11:08:57 PM »
Can you try the standalone beta version?
https://forum.avast.com/index.php?topic=219647.0
If you do, you need to disable (remove) the built in module before installing the
stand alone version.
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1903 64bit, 8 Gig Ram, AvastFree 19.6.xxxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Raeken

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Re: Oops SecureLine VPN has encountered a technical issue
« Reply #5 on: July 14, 2018, 11:10:23 PM »
Thank you for the reminder, bob3160;D
Windows 10 Pro - Version 1903 - 64 Bits | macOS Mojave - Version 10.14.5 | Avast SecureLine VPN - Standalone

Offline AvastUser1234

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Re: Oops SecureLine VPN has encountered a technical issue
« Reply #6 on: July 15, 2018, 11:02:34 PM »
Raeken and bob3160, thank you very much!  Previously installs/re-installs of the standalone version appeared to clash with built-in module.  Thanks!!

Offline bob3160

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Re: Oops SecureLine VPN has encountered a technical issue
« Reply #7 on: July 15, 2018, 11:17:21 PM »
Raeken and bob3160, thank you very much!  Previously installs/re-installs of the standalone version appeared to clash with built-in module.  Thanks!!
You're welcome. You can't run both versions. :)
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1903 64bit, 8 Gig Ram, AvastFree 19.6.xxxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq