Author Topic: Help deleting the app  (Read 1988 times)

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Offline 12tom

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Help deleting the app
« on: July 16, 2018, 01:45:30 AM »
Hello,

I'm asking this for a friend, who uses a mac (I couldn't find a topic for mac users of the app).
He wants to uninstall the app, but he can't do it because it keeps telling him the app is running in the background, even though it isn't - I checked it on the Activity Monitor, and even it though it shows zero usage of CPU I ordered it to terminate a few times, but for no use.
He's not sure whether or not he has bought the app, so he can't log in the thus doesn't have the option to uninstall it from within the app.
Any help would be great!
Thanks! :)

Offline Asyn

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Re: Help deleting the app
« Reply #1 on: July 16, 2018, 08:39:11 AM »
Win 8.1 [x64] - Avast PremSec 21.2.2453.Beta#4 [UI.601] - EEK - Firefox ESR 78.8 [NS/uBO/PB] - TB 78.8
Avast-Tools: Secure Browser 88.2 - Cleanup P 21.1 - SecureLine 5.9 - Driver Updater 21.1 - CCleaner 5.77
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline 12tom

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Re: Help deleting the app
« Reply #2 on: July 16, 2018, 11:20:22 PM »
Hi,
I did see that post, but can't do that because he didn't buy the software, so when he open the app he only gets a promotional/login screen without this option.

Offline Asyn

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Re: Help deleting the app
« Reply #3 on: July 17, 2018, 05:31:08 AM »
Best you ask in the Mac section: https://forum.avast.com/index.php?board=5.0
Win 8.1 [x64] - Avast PremSec 21.2.2453.Beta#4 [UI.601] - EEK - Firefox ESR 78.8 [NS/uBO/PB] - TB 78.8
Avast-Tools: Secure Browser 88.2 - Cleanup P 21.1 - SecureLine 5.9 - Driver Updater 21.1 - CCleaner 5.77
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline 12tom

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Re: Help deleting the app
« Reply #4 on: July 18, 2018, 01:07:40 AM »
Thanks!  ;D

Offline Asyn

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Re: Help deleting the app
« Reply #5 on: July 18, 2018, 06:56:20 AM »
You're welcome.
Win 8.1 [x64] - Avast PremSec 21.2.2453.Beta#4 [UI.601] - EEK - Firefox ESR 78.8 [NS/uBO/PB] - TB 78.8
Avast-Tools: Secure Browser 88.2 - Cleanup P 21.1 - SecureLine 5.9 - Driver Updater 21.1 - CCleaner 5.77
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0