Author Topic: Avast Password Mobile  (Read 12472 times)

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Avast Password Mobile
« on: November 26, 2018, 06:55:01 PM »
Hello,

I previously had the app installed and working on my iPhone. After changing the password of my Avast account, the phone app will no longer work. It requests the password but all I get is an error. It says : "Please log on with your avast account password. This is because your password was recently changed on the website." When I enter the password I get a pop-up that says "Login Unsuccessful. Invalid state." On my iPad it doesn't even give an error, it just clears the password field even time I click confirm. That gives? I want EasypPass back, was a much better product.

Offline Antony51

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Re: Avast Password Mobile
« Reply #1 on: September 13, 2021, 06:01:07 PM »
I HAVE THIS SAME ISSUE IN 2021|

Offline r@vast

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Re: Avast Password Mobile
« Reply #2 on: September 14, 2021, 04:04:22 PM »
I HAVE THIS SAME ISSUE IN 2021|

Hi,

Can you provide us with a screenshot of the error message, please?
Please see this article on how to generate a screenshot. https://support.avast.com/en-ww/article/Create-screenshot

Offline Kris

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Re: Avast Password Mobile
« Reply #3 on: February 01, 2022, 09:19:40 PM »
Any solution for this? Haven't had access to the app in 7 months cuz of this issue

Offline r@vast

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Re: Avast Password Mobile
« Reply #4 on: February 03, 2022, 03:14:51 PM »
Any solution for this? Haven't had access to the app in 7 months cuz of this issue

Hi,

Are you able to login to id.avast.com and do you have access to Avast Passwords on Windows?

Offline Kris

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Re: Avast Password Mobile
« Reply #5 on: February 03, 2022, 10:59:36 PM »
Yea I can log into the site just fine.
I don't use avast passwords on pc

Offline r@vast

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Re: Avast Password Mobile
« Reply #6 on: February 04, 2022, 01:36:11 PM »
Yea I can log into the site just fine.
I don't use avast passwords on pc

Hi,

Please try to restore from backup.
Please see: https://support.avast.com/article/Restore-Passwords-data-backup/

Offline Kris

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Re: Avast Password Mobile
« Reply #7 on: February 04, 2022, 11:01:05 PM »
Same result. It asks me for the password. I put it in and it says login unsuccessful. Invalid state.

Offline r@vast

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Re: Avast Password Mobile
« Reply #8 on: February 08, 2022, 11:13:25 AM »
Same result. It asks me for the password. I put it in and it says login unsuccessful. Invalid state.

Hi,

You could try the "old" account password. Other than that, there is, unfortunately, nothing else we can do.

Offline Kris

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Re: Avast Password Mobile
« Reply #9 on: February 08, 2022, 07:14:46 PM »
Anyone that is having this issue..the solution is to disconnect from the internet and then open the app. It will allow you access to your passwords.