Author Topic: Whatsapp web fail  (Read 1963 times)

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Offline fabtmor-avast

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Whatsapp web fail
« on: November 30, 2018, 03:45:31 PM »
When you enter whatsapp web site, the page show a message asking you to update google chrome. "WhatsApp works with Google Chrome 36+"

Offline magicjohansson

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Re: Whatsapp web fail
« Reply #1 on: December 01, 2018, 01:04:06 PM »
I have the same issue, Yesterday it worked fine. Has Whatsapp updated their web.whatsapp.com or what has happened ?
What version of Chrome is the secure browser based on ?

Offline Asyn

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Re: Whatsapp web fail
« Reply #2 on: December 01, 2018, 04:47:48 PM »
What version of Chrome is the secure browser based on ?
V70
Win 8.1 [x64] - Avast Premier 19.2.2364.BUC - CC 5.52 - MCS - EEK - FF ESR 60.5.1 [NS/AOS/uBO] - TB 60.5.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline fabtmor-avast

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Re: Whatsapp web fail
« Reply #3 on: December 03, 2018, 05:58:41 PM »
When I use Google Chrome or Mozzilla Firefox, I have no problem. When I use Avast Secure Browser, sometimes the problem comes.

Offline Thapelo3

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Re: Whatsapp web fail
« Reply #4 on: December 05, 2018, 10:34:08 AM »
Also have the same issue since updating to V70, now i have to keep a google chrome window open just for whatsapp web

Offline Asyn

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Re: Whatsapp web fail
« Reply #5 on: December 05, 2018, 10:43:38 AM »
Hi guys, I forwarded it to the devs.
Win 8.1 [x64] - Avast Premier 19.2.2364.BUC - CC 5.52 - MCS - EEK - FF ESR 60.5.1 [NS/AOS/uBO] - TB 60.5.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline BWhit

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Re: Whatsapp web fail
« Reply #6 on: December 13, 2018, 01:01:52 PM »
Hi Guys,

I'm sorry for the delayed response. This is being caused by how the WhatsApp website performs the browser detection. This can be worked around by enabling "Anti-Fingerprinting" in the Security & Privacy Center (to open Security & Privacy Center, click the Avast logo next to the menu icon to the right of the address bar).

Offline arjan.janissen

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Re: Whatsapp web fail
« Reply #7 on: December 14, 2018, 11:27:02 AM »
I too am having this problem, and the "fix" mentioned above does not do anything for me unfortunately. I have tried turning every part of the security center off, rebooting the browser as well as my pc, but the whatsapp website still tells me:

WhatsApp works with Google Chrome 36+
To use WhatsApp, update Chrome or use Mozilla Firefox, Safari, Microsoft Edge or Opera.

Offline Seemon

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Re: Whatsapp web fail
« Reply #8 on: December 15, 2018, 05:12:49 AM »
I have the same issue today, Yesterday it worked fine. Has Whatsapp updated their web.whatsapp.com or what has happened ?
I even downloading the latest version of Avast secure browser, and reboot pc, still the same error.
Anyone have the solution?

Offline mchain

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Re: Whatsapp web fail
« Reply #9 on: December 15, 2018, 05:47:26 PM »
Short of having BWhit, an avast team member rejoin the topic, best contact WhatsApp devs.
Windows 10 Home 64-bit 1809 Avast Internet Security version 19.2.2364 (build 19.2.4186.429)

Offline BWhit

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Re: Whatsapp web fail
« Reply #10 on: December 17, 2018, 12:58:34 PM »
Hi arjan.janissen and Seemon, I'm sorry that the issue is persisting for you. As mchain says, the only permanent resolution to this is for the WhatsApp devs to change how they detect the browser. For the workaround, rebooting should not be necessary, but the Anti-Fingerprinting component must be turned on (the other toggle-able Security Center settings are unlikely to affect the issue).

Some users have reported that the workaround wasn't effective until they had used the Privacy Cleaner (accessible from the Security Center) to clear "Cookies and other site data", "Cached images and files" and "Passwords and other sign-in data". I would advise to close the WhatsApp website, use the Privacy Cleaner to clear this data (Open Privacy Cleaner from the Security Center, click the "Advanced" tab, select the Time range for "All Time", select the listed items and click "Clear Data"), and then attempt to open the WhatsApp website again.

Please let me know if you still experience any further issues with the website.