Author Topic: Payment option Visa/Master is down  (Read 952 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
Payment option Visa/Master is down
« on: December 13, 2018, 05:30:39 AM »
Hi ,

While Im trying to renew my licence, there is an issue with credit card payment option.

I have both Visa as well as master card. But it seems both options are  not working  in the payment page.

I get "Visa is temporarily down. Please select another payment option" or "MasterCard is temporarily down. Please select another payment option" message.

I'm getting this from yesterday and i still continue get this message even today.


Posting here to see if others are also facing this issue.

I'm hoping Avast is working on to resolve this.


Thanks
Ravichandran

Offline mchain

  • Avast Evangelist
  • Ultra Poster
  • ***
  • Posts: 5421
  • Spartan Warrior
Re: Payment option Visa/Master is down
« Reply #1 on: December 13, 2018, 08:34:55 AM »
Try another browser.
Windows 10 Home 64-bit 21H2 Avast Premier Security version 22.3.6008 (build 21.3.7108.721) UI version 1.0.702.

REDACTED

  • Guest
Re: Payment option Visa/Master is down
« Reply #2 on: December 14, 2018, 06:14:11 PM »
Tried in Chrome(Version 70.0.3538),  Firefox (63.0.3 (64-bit), Safari  (12.0.1)  and also from inside Avast application. Same result.

I'm trying to complete this purchase from India.

Past 4 days I'm still getting the same message.
« Last Edit: December 14, 2018, 07:03:54 PM by Ravichandran »

Offline mchain

  • Avast Evangelist
  • Ultra Poster
  • ***
  • Posts: 5421
  • Spartan Warrior
Re: Payment option Visa/Master is down
« Reply #3 on: December 15, 2018, 05:52:52 PM »
Contacted an Avast Team Member.  Best to be patient as this the weekend.
Windows 10 Home 64-bit 21H2 Avast Premier Security version 22.3.6008 (build 21.3.7108.721) UI version 1.0.702.