Author Topic: help for a new user on vpn and security centre  (Read 1959 times)

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Offline nrg1975

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help for a new user on vpn and security centre
« on: December 23, 2018, 02:49:34 PM »
Sorry for the silly question I am new to all this.

I have active licences for Internet security, Cleanup and just today bought secure line for a year. I have activated it and checked the weblink to see it works and it says it is fine. However in the security and privacy center in the secure browser it says trial expired above the VPN icon. If i click on it it takes me to the site to pay full price again. Is it supposed to come up as installed or something? I dont know if I am protected when I am browsing or not. All the rest of the icons in the security center have a tick expect fingerprinting (which I dont think I have bought). I assumed the security center would show I have secure line installed, very confusing. Also on my online account you cant get an activation code for cleanup (says error 305) though I know it is installed.

Sorry lots of questions but I am just not sure what is running and what is not. Any help greatly appreciated.

Offline Asyn

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Re: help for a new user on vpn and security centre
« Reply #1 on: December 24, 2018, 05:55:20 AM »
However in the security and privacy center in the secure browser it says trial expired above the VPN icon. If i click on it it takes me to the site to pay full price again. Is it supposed to come up as installed or something?
Same here, that's a bug in ASB.
Win 8.1 [x64] - Avast PremSec 19.9.2394.B1 - CC 5.63 - EEK - Firefox ESR 60.9 [NS/AOS/uBO] - TB 68.1.1 [EM] - ABS/ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline mchain

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Re: help for a new user on vpn and security centre
« Reply #2 on: December 24, 2018, 06:56:55 AM »
Always good to check vpn connection with this avast checker:  http://securedns.ff.avast.com/

If it's green you're good to go, if it is red, you're not.
Windows 10 Home 64-bit 1809 Avast Premier Security version 19.8.2393 (build 19.8.4793.541) UI version 1.0.415.  Current version is back to Avast Internet Security.

Offline Simon234

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Re: help for a new user on vpn and security centre
« Reply #3 on: December 24, 2018, 10:05:44 PM »
I have this bug too. I've contacted support and eventually they said it's something they're aware of and working to fix it.

A hotfix would be nice :)