Author Topic: 3rd pc does not appear in my account  (Read 1873 times)

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Offline chris..

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3rd pc does not appear in my account
« on: January 08, 2019, 01:02:08 PM »
Hello

I changed one of my computers 10 days ago, I deleted the old pc (xp) from my account and my AIS 3pcs license.
I have activated the new pc (w7) with my code, I also manage to connect to my.avast through it (manage my account in the interface), but it still doesn't appear 10 days later, there are only the 2 old ones.
Something wrong with new v19.1.2360 ?

Offline chris..

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Re: 3rd pc does not appear in my account
« Reply #1 on: January 27, 2019, 08:38:47 PM »
hello,

already one month since I activated my PC with my AIS license and my email address.
This one still doesn't appear in my.avast.com
Ideas on what's wrong with it ?

in the avast UI, the right email address and avatar appear however .
« Last Edit: January 27, 2019, 08:43:54 PM by chris.. »

Offline billygoat59

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Re: 3rd pc does not appear in my account
« Reply #2 on: January 28, 2019, 10:21:29 AM »
Hi

I had same problem, followed FAQ but still did not work.
This was on 2 desktops and laptop computer.

For me I ended up doing a complete uninstall of  avast on all 3 computers.

I then logged into my account and clicked on add device or add first device depending if you have any other computer showing.
Then I clicked on download installer for each computer and all three show in my account. ( It is a online Installer).

It worked for me was time consuming though. At least you have only 1 computer to add. I don't know if it will work for you or not. As there has been program updates since I reinstalled.

This was on Avast Internet Security.

see attachment
« Last Edit: January 28, 2019, 10:44:13 AM by billygoat59 »

Offline Tim370

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Re: 3rd pc does not appear in my account
« Reply #3 on: January 29, 2019, 06:38:18 AM »
Yes,I find they are NOt very good in replying or resolving issues

Offline chris..

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Re: 3rd pc does not appear in my account
« Reply #4 on: February 17, 2019, 10:58:30 AM »
Hi

I had same problem, followed FAQ but still did not work.
This was on 2 desktops and laptop computer.

For me I ended up doing a complete uninstall of  avast on all 3 computers.

I then logged into my account and clicked on add device or add first device depending if you have any other computer showing.
Then I clicked on download installer for each computer and all three show in my account. ( It is a online Installer).

It worked for me was time consuming though. At least you have only 1 computer to add. I don't know if it will work for you or not. As there has been program updates since I reinstalled.

This was on Avast Internet Security.

see attachment

For another reason,I performed a complete re-installation of avast on one of the two devices still in my account.
Now there is only one left to display, the other 2 are still not.
I guess from what you're saying, if I re-install avast on the last device, all three should appear?

edit:
No need to re-install everything, just overwrite with the online Installer on my account.
A checkbox appears before installation:
"Pair with avast account: ( my email address)" ->screenshoot
The installation is quick and after restarting, the device appears in my account. :)

edit2:
if I want a 4th device with free Av on my account , I have to securise an other device -> use an other licence -> choose Avast free antivirus ->> download the installer -> run and pair with my account , so all four appear in my.avast.com
« Last Edit: March 01, 2019, 10:58:24 PM by chris.. »

Offline billygoat59

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Re: 3rd pc does not appear in my account
« Reply #5 on: February 18, 2019, 09:52:51 AM »
Hi

I had same problem, followed FAQ but still did not work.
This was on 2 desktops and laptop computer.

For me I ended up doing a complete uninstall of  avast on all 3 computers.

I then logged into my account and clicked on add device or add first device depending if you have any other computer showing.
Then I clicked on download installer for each computer and all three show in my account. ( It is a online Installer).

It worked for me was time consuming though. At least you have only 1 computer to add. I don't know if it will work for you or not. As there has been program updates since I reinstalled.

This was on Avast Internet Security.

see attachment

For another reason,I performed a complete re-installation of avast on one of the two devices still in my account.
Now there is only one left to display, the other 2 are still not.
I guess from what you're saying, if I re-install avast on the last device, all three should appear?

edit:
No need to re-install everything, just overwrite with the online Installer on my account.
A checkbox appears before installation:
"Pair with avast account: ( my email address)"
The installation is quick and after restarting, the device appears in my account. :)

edit2:
if I want a 4th device with free Av on my account , I have to securise an other device -> use an other licence -> choose Avast free antivirus ->> download the installer -> run and pair with my account , so all four appear in my.avast.com

Thank you four your reply :)
Very much appreciated