Author Topic: aswSP.sys Page Fault In Non Paged Area  (Read 599 times)

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Offline "Stapes"

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aswSP.sys Page Fault In Non Paged Area
« on: January 10, 2019, 11:23:05 PM »
I keep getting page fault in non paged area.  I have attached a copy of the mini dump.

Online kwiq

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Re: aswSP.sys Page Fault In Non Paged Area
« Reply #1 on: January 11, 2019, 09:55:38 AM »
Hi Stapes
I would like to ask you to upload your memory dump for analysis.

The default location of the dump file is %SystemRoot%\memory.dmp i.e C:\Windows\memory.dmp if C: is the system drive. Windows can also capture small memory dumps which occupy less space. These dumps are created at %SystemRoot%\Minidump.dmp (C:\Window\Minidump.dump if C: is the system

Pack the memory.dmp file as Stapes_bsod_1_2019.zip and upload it to ftp://ftp.avast.com/incoming for analysis

Thank you

Offline "Stapes"

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Re: aswSP.sys Page Fault In Non Paged Area
« Reply #2 on: January 13, 2019, 05:13:11 AM »
I zipped the mini dump files as you requested and renamed them Stapes_bsod_1_2019, however when I click the link you listed to upload the file, I find nowhere to upload the file.  Am I misunderstanding something in the instructions.   I clicked the link you gave me but it just shows Parent directory.  I am using 7-zip for a zip program
« Last Edit: January 13, 2019, 05:16:56 AM by "Stapes" »

Offline Asyn

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Re: aswSP.sys Page Fault In Non Paged Area
« Reply #3 on: January 13, 2019, 08:05:05 AM »
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Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline "Stapes"

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Re: aswSP.sys Page Fault In Non Paged Area
« Reply #4 on: January 14, 2019, 01:39:52 AM »
OK. Just uploaded the file to your server.  The name of the file is Stapes_bsod_1_2019.zip and the password is virus version is 191.2360 (build 19.1.4142.0)

Online kwiq

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Re: aswSP.sys Page Fault In Non Paged Area
« Reply #5 on: January 14, 2019, 09:48:27 AM »
Hi Stapes,
Stapes_bsod_1_2019.zip is only text file with description of the error. The dump file is on path :  C:\WINDOWS\Minidump\011019-9375-01.dmp
Can you please upload it too.
Thank you
« Last Edit: January 14, 2019, 09:52:46 AM by kwiq »

Offline "Stapes"

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Re: aswSP.sys Page Fault In Non Paged Area
« Reply #6 on: February 08, 2019, 06:32:39 AM »
I went to the file C:\WINDOWS\Minidump\011019-9375-01.dmp and tried to open the file so that I could upload the file, and I got the following message.
You do not have permission to open this file.  See the owner of the file or an administrator to obtain permission.

How do I get permission to open the file for upload.

Online kwiq

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Re: aswSP.sys Page Fault In Non Paged Area
« Reply #7 on: February 08, 2019, 08:51:29 AM »
Hi Stapes,
to open C:\WINDOWS\Minidump\011019-9375-01.dmp you need to be administrator.
Run for example totalcmd as admin and try to copy C:\WINDOWS\Minidump\011019-9375-01.dmp into another location (for example C:\temp\011019-9375-01.dmp).