Author Topic: CloudCare Console (web) will not successfully copy a policy  (Read 1916 times)

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Offline ddavis01

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CloudCare Console (web) will not successfully copy a policy
« on: March 07, 2019, 07:25:42 PM »
If I add a new policy, and "Add Policy Using Settings from: <existing policy>", It does create a copy, However, all the settings are default, and nothing in the policy copies over.  This has been going on for about 2 months.

I have tried all of the policies we have, including the "Default Policy Template", provided in the beginning from Avast.  None copy successfully.  So far, no help from Avast, other than a "Known Bug" response.

Any ideas or help?

Offline meechmeech

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Re: CloudCare Console (web) will not successfully copy a policy
« Reply #1 on: May 08, 2019, 11:24:21 PM »
A little late with this response :o but just as information: you would have better luck asking in the CloudCare Communit forum https://community.cloudcare.avg.com/. You can get there after logging into the CloudCare portal and clicking the Avast Community link in the header.

Offline mickey.b

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Re: CloudCare Console (web) will not successfully copy a policy
« Reply #2 on: May 09, 2019, 05:33:24 PM »
If I add a new policy, and "Add Policy Using Settings from: <existing policy>", It does create a copy, However, all the settings are default, and nothing in the policy copies over.  This has been going on for about 2 months.
I have tried all of the policies we have, including the "Default Policy Template", provided in the beginning from Avast.  None copy successfully.  So far, no help from Avast, other than a "Known Bug" response.
Any ideas or help?

Did the Business support technician give you a ticket number for this known bug? If not, have you submitted a case at https://www.avast.com/business-support-contact yet?
- Mickey B.
Avast Business Senior Support Technician
https://www.avast.com/business/support