Author Topic: Changes to device section  (Read 17767 times)

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Offline GaryKatzeff

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Re: Changes to device section
« Reply #60 on: June 30, 2019, 01:06:51 AM »
Adding my frustration to others - I have been a paying customer for over 5 years. Having read through this thread, there still seems to be no answer from Avast as to how I can revoke a license from an old computer before installing to a new computer to avoid going over my 5 device limit?

MartinZ - is there a way to manage that before the the Q3 delivery of the simplified functionality?

Offline BlackWinny

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Re: Changes to device section
« Reply #61 on: July 02, 2019, 11:51:57 PM »
I have exactly the same problem.

Licenced user of Avast Internet Security for years and years for several PC computers, today one of my laptops have been stolen in town... and I no longer have any ability to remotely revoke immediately this stolen computer from my AVAST account !!! It means that not only the stealer profits of all the protection of MY Avast account on the machine he stole... but also that I pay today for 5 computers including one which is stolen and I can't revoke it to replace it by the new one I'll purchase to replace the stolen one !!!

Seeing the number of persons concerned by the same kind of issue, that kind of huge and grave regression could drive AVAST company to be sued.

Offline BWhit

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Re: Changes to device section
« Reply #62 on: July 03, 2019, 05:35:31 PM »
@ BlackWinny - I'm sorry to hear that one your laptops has been stolen. Could you please create a support request from here: https://support.avast.com/en-ww/contact/, and our support team will be able to assist you in ensuring that your license is not misused by the thief, and that you can install the license on the new one you purchase to replace the stolen device.

@ GaryKatzeff - in order to avoid exceeding your 5 device limit, you would need to uninstall the relevant Avast application from the old computer before installing it on the new computer. The license itself does not need to be revoked on the old system separately.

Offline chris..

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Re: Changes to device section
« Reply #63 on: July 18, 2019, 01:10:30 PM »
@ BlackWinny - I'm sorry to hear that one your laptops has been stolen. Could you please create a support request from here: https://support.avast.com/en-ww/contact/, and our support team will be able to assist you in ensuring that your license is not misused by the thief, and that you can install the license on the new one you purchase to replace the stolen device.

@ GaryKatzeff - in order to avoid exceeding your 5 device limit, you would need to uninstall the relevant Avast application from the old computer before installing it on the new computer. The license itself does not need to be revoked on the old system separately.
Thanks

What is the procedure to follow when the device is nor stolen nor accessible to uninstall avast (ex:HD crashed)?

Offline BWhit

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Re: Changes to device section
« Reply #64 on: July 25, 2019, 05:22:40 PM »
Hi chris..

If the device is not accessible but hasn't been stolen, then there is no further action needed as long as the device will not be used again in the future - such as in the example of the HD crashing.

If there is a situation where you cannot uninstall the application and the device will be used again, please contact our support team who will assist you according to the specifics of the situation.

Offline chris..

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Re: Changes to device section
« Reply #65 on: July 26, 2019, 01:06:50 PM »
Thanks,
so...as an unused device releases a license for a new device (without uninstalling or contacting the support first), I think we can use the old device again  as long as we never have more licenses than the limit at the same time  ;)

Offline MartinZ

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Re: Changes to device section
« Reply #66 on: July 27, 2019, 03:43:33 PM »
yes exactly