Avast WEBforum
Consumer Products => Avast Account (my.avast.com) => Topic started by: budac2 on March 08, 2019, 04:12:36 PM
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Hello Avasters!
We’re sorry to say we no longer support Windows and Mac devices in the “devices” section in my.avast.com accounts. Licenses and Anti Theft should still work fine, but we’re sorry for any inconvenience this may cause you.
Let us know if you have any questions,
The Avast Team
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Not Good.
So if AVAST can't "reflect" your PC devices on your account page, then you have to wonder does their software actually do what it claims.
I just renewed "Premier" for an additional year. Kinda wished I had not as I have noticed other issues.
Most likely will not renew again.
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It was very useful for avast used on several devices and for global supervision, even if it had become very random in timing for months.
The fact of being able to manage the number of devices for a paid product also. How will we delete and replace a device with an unavailable hard disk drive (crash or theft )?
Threat statistics on the various devices will also be missing, even if these statistics had already been summarized to a minimum a few years ago.
Even if this was not the main usefulness of the account, I also appreciated the system information, last IP used and update information for all devices
In short, bad news for me even if I understand that few users use their avast account, few even know that it exists.
I wonder what precipitated avast unilaterally towards the abandonment of this feature,..., strange :-\
:'( :'( :'(
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Can you explain why the devices for windows and mac are not supported anymore in the device section??
Avast Free User
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I Will miss It too. It was very usefull for checking malware detections in various devices.
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This is a bad decision. How will I control all my devices remotely? :'(
My Windows laptop/desktop are more vulnerable to malware than my Android devices. So I need more control over Windows-devices when I away from home.
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Can you explain why the devices for windows and mac are not supported anymore in the device section??
A valid question...
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This is a bad decision. How will I control all my devices remotely? :'(
My Windows laptop/desktop are more vulnerable to malware than my Android devices. So I need more control over Windows-devices when I away from home.
That function never gave you control of the systems just gave you information about the system.
The function has actually been gone for some time already. :(
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That function never gave you control of the systems just gave you information about the system.
right but you can monitor this information and act accordingly.
The fact that you can't manage a device through the avast account is not the most important thing.
The most important thing is to know (admin) as soon as possible that something is wrong or has been changed.
Your answer is only valuable with what you do with this function yourself but not with what others do with it ;)
It also doesn't answer the question why avast decided to remove this feature so quickly without warning .
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It wasn't meant to answer the question. Only Avast can do that.
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That function never gave you control of the systems just gave you information about the system.
The function has actually been gone for some time already. :(
As a non-English speaker (I'm Dutch) I used the wrong word perhaps. Sorry about that. :-[
I want to say that I had the possibility to see remotely that there is something wrong (i.e. malware) on one of my devices, so I can get in action on that specific device.
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It's really not good news. :-\
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That function never gave you control of the systems just gave you information about the system.
The function has actually been gone for some time already. :(
As a non-English speaker (I'm Dutch) I used the wrong word perhaps. Sorry about that. :-[
I want to say that I had the possibility to see remotely that there is something wrong (i.e. malware) on one of my devices, so I can get in action on that specific device.
Yes,as in many languages (even in English) "control" does not always mean "manage" or "set up" but also "supervise" or "check"
It's this function that avast has removed and it's a shame :( , I doubt the reasons are only because avast thinks it's useless for users. :-\
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That function never gave you control of the systems just gave you information about the system.
The function has actually been gone for some time already. :(
As a non-English speaker (I'm Dutch) I used the wrong word perhaps. Sorry about that. :-[
I want to say that I had the possibility to see remotely that there is something wrong (i.e. malware) on one of my devices, so I can get in action on that specific device.
Yes,as in many languages (even in English) "control" does not always mean "manage" or "set up" but also "supervise" or "check"
It's this function that avast has removed and it's a shame :( , I doubt the reasons are only because avast thinks it's useless for users. :-\
The reply by Avast never stated that they thought it was useless.
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Thank you for your replies and comments, we are sorry this action has caused confusion. The reasoning is, we are reducing the data that we collect and we are reducing the data that we connect to other data when the data is not necessary for the functionality of the software. If this decision has broken software functionality, let us know. Our intention is to reduce data collected and connected; our intention is not to break software functionality.
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Thanks budac2
If this decision has broken software functionality, let us know.
For me , with paid version multi devices , the answer is "yes"
I think it's useful for those who have more than 1 device, especially if they pay for protection, we should leave the remote supervision of the other devices to the administrator.
Don't you have the possibility to make this distinction, at least between paid and free (which is no longer linked to an e-mail address), which should considerably reduce the data collected and connected if this is what causes you a problem?
On the other hand, if your servers no longer support this overload and connection errors multiply at the expense of security updates then yes we prefer this way :)
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Thnx @budac2 for the info.
@chris..: I agree with you.
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Hi budac2,
Has this action to reduce data,and reduce connecting the data
something to do with the europian privacy rules?
The General Data Protection Regulation (GDPR) has been in force since 25 May 2018. This regulation ensures that the same privacy legislation applies throughout the EU.
Because already in the year 2018 the information about ur own IP & Mac adresses from the devices-info already where removed past year,
and now the devices list are completly gone so its closed for ever?
Regards
Avast free user
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With paid subscriptions on multiple Windows PCs the the device section was very helpful knowing that "Media-PC" was not switched to the subscription and so was only running the free licence.... or that "Some old laptop" that was no longer in use was occupying a license slot.
I would gladly opt in to you collecting just the machine name and what license is attached to that machine if you want to "reduce data collected" to the bare minimum that made the feature at least useful for managing the Avast subscription.
Although having the dashboard that showed if any machine encountered threats or was not updating was nice to see too.
I'm not sure what devices would ever possibly show if Windows & Mac are not listed, I'm not running Avast on a Nix webserver or smart phone....
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Hi, funny I just requested why to help desk...Now I understand why.
By the way, since 2 days I'm receiving message of failure when emailing to support@help2.avast.com for help...Another change?
" WE�RE SORRY...
Our Customer Care team cannot accept unsolicited emails, so your email was not delivered. For help with your Avast product, subscription, billing issues, technical support, and more, please visit our Customer Support website: https://support.avast.com
Please don�t reply to this email. It was sent from an automated account that can�t respond to your replies.
Thank you for your understanding!
Your Avast Team"
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Hi, funny I just requested why to help desk...Now I understand why.
By the way, since 2 days I'm receiving message of failure when emailing to support@help2.avast.com for help...Another change?
" WE�RE SORRY...
Our Customer Care team cannot accept unsolicited emails, so your email was not delivered. For help with your Avast product, subscription, billing issues, technical support, and more, please visit our Customer Support website: https://support.avast.com (https://support.avast.com)
Please don�t reply to this email. It was sent from an automated account that can�t respond to your replies.
Thank you for your understanding!
Your Avast Team"
https://support.avast.com/support/tickets/new
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This is disappointing. I found the function to check the status of other devices very useful.
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for paid subscriptions we plan to have a simple overview for you to see on which devices the subscription is being used
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Free avast users : They are banned from getting there devices overview in there account. ( X )
Paid Users : They get there devices overview in there account ( V )
So the devices for windows and mac are supported for paid users only !
I will find a resolution and maybe ill go to avira
Regards
Avast Free User
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for paid subscriptions we plan to have a simple overview for you to see on which devices the subscription is being used
Any information Martin on a time line> when this might occur/ :)
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I though that this decision was a poor one, seeing how people in the forums reported using it.
Now we free version users have little to complain about, but paid version users must be mighty pissed. If the decision is to revise and simplify the devices subscriptions, fine.
Surely this revision/simplification should have been done before switching the lights out.
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I was directed to this thread after discovering Windows devices now missing from my Avast Account page.
I thought something was wrong, as had seen no announcement of this change.
Good to have some explaination and accept the reasoning, but prefer to see all my Avast protected devices listed IMO.
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for paid subscriptions we plan to have a simple overview for you to see on which devices the subscription is being used
Any information Martin on a time line> when this might occur/ :)
Bump
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for paid subscriptions we plan to have a simple overview for you to see on which devices the subscription is being used
Any information Martin on a time line> when this might occur/ :)
Bump
Be patient, it's weekend. ;)
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for paid subscriptions we plan to have a simple overview for you to see on which devices the subscription is being used
Any information Martin on a time line> when this might occur/ :)
Bump
Be patient, it's weekend. ;)
Yes of course :)
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Very disappointing as a Free Avast user. I like that my PC's were on my online account. Now that the feature is no longer available for Windows and Mac users. It's kind of a let down. However my Android Smartphone is still on my account. Which is okay I guess. I do like the anti-theft feature of Avast's Google Play Store App and the WiFi Detector/Clean Up.
Please bring this feature back Avast.
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Something really wierd going on in Avast account today.
On logging in I was greeted with subcriptions page with no subscriptions (not even android ones). Also no menu option for Forum, only Subscriptions, Devices. No display of links to Avast Blog items*.
Logged in again and same result. Then clicked on Menu>Devices and android device then appeared, also menu then showed normal options including link to Forum, hence I'm here.
Er...what is going on Avast?
Edit: *This now happens every time I log in. Avast account is redirecting to this Subscriptions page. I have to use Menu and select Devices, before other Menu items are made available. See screenshot.
PS: I have done a reboot.
[Win10 1809, Firefox 66.0.1 (64bit).]
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I have the same,dont worry about it,if u are a free avast user they can do what the want its simple. 8)
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I have the same,dont worry about it,if u are a free avast user they can do what the want its simple. 8)
Are you clearing out your cookies and possible browsing history when you close your browser?
This is what I get when I sign into the my.avast account
(https://screencast-o-matic.com/screenshots/u/Lh/1553542577206-88703.png)
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No it has nothing to do with browser history or cookies,avast want to change things thats all.
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I have the same,dont worry about it,if u are a free avast user they can do what the want its simple. 8)
Are you clearing out your cookies and possible browsing history when you close your browser?
This is what I get when I sign into the my.avast account
(https://screencast-o-matic.com/screenshots/u/Lh/1553542577206-88703.png)
@bob..
It is exactly the same on different browsers (including Avast browser), different PC's and different OS.
What do you see if click in the menu grid?
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for paid subscriptions we plan to have a simple overview for you to see on which devices the subscription is being used
Any information Martin on a time line> when this might occur/ :)
Bump
Hi, it's unfortunately matter of months, not weeks. We aim at Q3
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@ rocksteady,
(https://screencast-o-matic.com/screenshots/u/Lh/1553634781404-85621.png)
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@bob.
Your sceenshot seems to be of Devices page. I too have Forum and other options from that page. But when I login to my account I get the Subscriptions page without those options. I then have to select devices to get options including access to Forum. This is a real Avast mess up and is annoying me as was perfectly OK before. Inverse to "if it aint broke dont fix it".
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Since I use the free version of Avast I already know there isn't anything on this site for me. I only open it for a forum question.
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I think I will start a new item for this problem and explain exactly the symptoms I am experiencing.
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I use the Internet Security for my PC. I've been a member with Avast for a few years now, and I trust them to keep me safe on the web. I learned that after my PC updated with w10 updates, my Avast was no longer registering as the main antivirus. I went to the website to verify that I still have it, and all I found was coverage for my throw away smartphone (a very cheap phone), but no PC listed. I am worried about it: is Avast quitting?
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I use the Internet Security for my PC. I've been a member with Avast for a few years now, and I trust them to keep me safe on the web. I learned that after my PC updated with w10 updates, my Avast was no longer registering as the main antivirus. I went to the website to verify that I still have it, and all I found was coverage for my throw away smartphone (a very cheap phone), but no PC listed. I am worried about it: is Avast quitting?
Quitting what ???
To fix your problem, try the following: Repair Avast:
Open the Avast User Interface > Menu > Settings > Troubleshooting > Repair App. > Restart the Computer or,
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204
If Repair doesn't fix the problem, try the following:
If your Avast settings are not the default settings and you want them restored after the Clean Install, follow this before removing Avast.
https://goo.gl/TXjM7h
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
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I use the Internet Security for my PC. I've been a member with Avast for a few years now, and I trust them to keep me safe on the web. I learned that after my PC updated with w10 updates, my Avast was no longer registering as the main antivirus. I went to the website to verify that I still have it, and all I found was coverage for my throw away smartphone (a very cheap phone), but no PC listed. I am worried about it: is Avast quitting?
Registering avast as the main antivirus in the windows security center and identifying a device in the avast account are two completely different things.
Here we are talking about the 2nd, which has nothing to do with registering in the windows security center.
For this problem, it is necessary to follow the indications given by bob3160
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for paid subscriptions we plan to have a simple overview for you to see on which devices the subscription is being used
Any information Martin on a time line> when this might occur/ :)
Bump
Hi, it's unfortunately matter of months, not weeks. We aim at Q3
Thanks Martin :)
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Hello Avasters!
We’re sorry to say we no longer support Windows and Mac devices in the “devices” section in my.avast.com accounts. Licenses and Anti Theft should still work fine, but we’re sorry for any inconvenience this may cause you.
Let us know if you have any questions,
The Avast Team
It would appear that Andriod Devices, Avast Mobile Security are no longer supported either, unless of course you have the Anti Theft module rooted.
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Hello Avasters!
We’re sorry to say we no longer support Windows and Mac devices in the “devices” section in my.avast.com accounts. Licenses and Anti Theft should still work fine, but we’re sorry for any inconvenience this may cause you.
Let us know if you have any questions,
The Avast Team
It would appear that Andriod Devices, Avast Mobile Security are no longer supported either, unless of course you have the Anti Theft module rooted.
You mean the detection of those devices. The product still works to protect those devices.
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Hello Avasters!
We’re sorry to say we no longer support Windows and Mac devices in the “devices” section in my.avast.com accounts. Licenses and Anti Theft should still work fine, but we’re sorry for any inconvenience this may cause you.
Let us know if you have any questions,
The Avast Team
It would appear that Andriod Devices, Avast Mobile Security are no longer supported either, unless of course you have the Anti Theft module rooted.
You mean the detection of those devices. The product still works to protect those devices.
Since this Topic is related to the "Changes to device section" in my.avast.com accounts, that is exactly what it means.
I have modded your quote as it looks like I said that ;)
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Sorry I've made the correction.
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It was very useful for avast used on several devices and for global supervision (...)
The fact of being able to manage the number of devices for a paid product also. How will we delete and replace a device with an unavailable hard disk drive (crash or theft )?
I've bought a paid subscription for 3 computers. Let's say one of them crashes, how will I be able to revoke a crashed computer's licence/subscription so I can install Avast after a SO reinstall? ???
I've already made this when my.avast included our Windows and Macs devices. Now I don't know how I would do it anymore. :(
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It was very useful for avast used on several devices and for global supervision (...)
The fact of being able to manage the number of devices for a paid product also. How will we delete and replace a device with an unavailable hard disk drive (crash or theft )?
I've bought a paid subscription for 3 computers. Let's say one of them crashes, how will I be able to revoke a crashed computer's licence/subscription so I can install Avast after a SO reinstall? ???
I've already made this when my.avast included our Windows and Macs devices. Now I don't know how I would do it anymore. :(
The Licenses section should still be available for paid products. How you would go about reassigning a license after the reinstall, presumably connecting to your avast account from the avastUI and assigning it that way.
I as an avast free user I can't say this for certain as I have never had to do it.
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The Licenses section should still be available for paid products.
Yes , available (summary report)
How you would go about reassigning a license after the reinstall, presumably connecting to your avast account from the avastUI and assigning it that way.
But no, the information given by MartinZ #22 is not yet applied.
Only the subscription and the number of devices appear but no more details on the devices covered by the license.....even less to remove a device from which the hard disk has scratched.
However ( I asked avast 1 or 2 years ago ) the application of the device number rule was not too strict, it was enough to have no more than the number of devices connected at the same time, so the device whose hard disk drive is dead should not count.
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For licensing it still works, you will just login on the device you would like to licence and then pick the desired license (the purchase email and account email must match)
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how to license a new device when the subscription is already full and you no longer have access to a device registered to delete its license?
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Having been a paying subscriber (Internet Security for 6 pcs and Secureline for 2) for almost 10 years I found the ability to monitor my licenses versus PCs EXTREMELY valuable and one of the things that set AVAST apart from the competition. It seems like the company is now removing capability and continuing to increase prices. After 10 years I would hate to change but as I start to feel more and more like I am losing capability and paying more and more money. Evaluating and potentially finding a another product would just be good consumer sense.
I don't understand how it would take 6 months to develop and launch a capability that already exists. If you are not able to separate paying from free wouldn't it make better business sense to to roll in the separation in Q3 rather than take away from paying subscribers now?
I am NOT HAPPY with the loss of capability to monitor my licenses, the manner in which the reduction in this capability was done, and the lack of communication with subscribers that we were losing a capability... not to mention this "roadmap" to bring back a capability that was part of my existing subscription (if in fact that is true). All of this will have an immediate impact on my decisions to renew or to find other products rather than continue my long standing subscription.
***Update*** I made an arbitrary decision, much like AVAST deciding to remove device management for the Avast Account of subscribers without notification or compensation, I have cancelled my subscriptions and will be moving to a competitors product that offers significantly better capability, web management of licenses and a lower annual price.
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As a secretary to other users I used this information to tell people to update their versions, as some sat on older versions. I am now travelling blind. I thought this was a good feature.
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Having just read through through the comments is seems I am joining /have joined a very disappointed crowd..
I have had Avast Free Antivirus on my systems since 2007 , I have trusted Avast and been grateful for the product until lately. I was disappointed way back when Avast made the decision to do some deal with google..(which now should tell me all I need to know ) the automatic tic to chrome is annoying when updating.
Now having bought another computer I wanted to add it to my other one, as it seems I am a loyal customer and have been spending a bit of time understanding the VPN (takeover) of my firefox browser. I appreciate the need for VPN and have been looking into it. but advising subscribers would be appreciated..
I also understand that these changes have probably got a lot to do with the EU recent internet changes... again communication would be appreciated...
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Having just read through through the comments is seems I am joining /have joined a very disappointed crowd..
I have had Avast Free Antivirus on my systems since 2007 , I have trusted Avast and been grateful for the product until lately. I was disappointed way back when Avast made the decision to do some deal with google..(which now should tell me all I need to know ) the automatic tic to chrome is annoying when updating.
Now having bought another computer I wanted to add it to my other one, as it seems I am a loyal customer and have been spending a bit of time understanding the VPN (takeover) of my firefox browser. I appreciate the need for VPN and have been looking into it. but advising subscribers would be appreciated..
I also understand that these changes have probably got a lot to do with the EU recent internet changes... again communication would be appreciated...
There is no VPN takeover of your Firefox or other browser unless you purchase and use that tool.
You can learn more about the Avast SecureLine at, https://support.avast.com/en-us/article/SecureLine-VPN-FAQ (https://support.avast.com/en-us/article/SecureLine-VPN-FAQ)
If you're interested in the product, you can purchase it here, https://www.avast.com/en-us/secureline-vpn#pc (https://www.avast.com/en-us/secureline-vpn#pc)
Avast software also offers another VPN called HMA (Hide My Ass), https://www.hidemyass.com/en-us/index (https://www.hidemyass.com/en-us/index)
I personally use HMA.
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for paid subscriptions we plan to have a simple overview for you to see on which devices the subscription is being used
Any information Martin on a time line> when this might occur/ :)
Bump
Hi, it's unfortunately matter of months, not weeks. We aim at Q3
OK - your company has gone down the toilet. I rely on knowing what PCs my licenses are active on. I have multiple 3-PC AIS subscriptions. I used to be able to see active computers and deactivate them. I could tell at a glance if there was an issue with a specific PC. Now I have no clue. This is absurd on your part. To remove the functionality and then say you have a replacement in the works but not until months later is unacceptable. And you say it with a laughable ha-ha attitude like we are your friends. I'm not. I'm a paying customer.
I've used Avast products for years. You make tracking subscriptions, modifying payment methods etc very difficult. You double charge. You just charged my expired card. Your prices increase significantly. Your product interferes with the performance of my computers.
I will not renew any product ever again. I used to sing Avast's praises. Now I tell people to stay clear. I tell them whenever I get the chance.
The whole thing smacks of deliberately locking customers into subscriptions that prove next to impossible to manage or cancel.
Shame on Avast.
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For licensing it still works, you will just login on the device you would like to licence and then pick the desired license (the purchase email and account email must match)
You clearly have no idea how your customers use your products.
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Adding my frustration to others - I have been a paying customer for over 5 years. Having read through this thread, there still seems to be no answer from Avast as to how I can revoke a license from an old computer before installing to a new computer to avoid going over my 5 device limit?
MartinZ - is there a way to manage that before the the Q3 delivery of the simplified functionality?
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I have exactly the same problem.
Licenced user of Avast Internet Security for years and years for several PC computers, today one of my laptops have been stolen in town... and I no longer have any ability to remotely revoke immediately this stolen computer from my AVAST account !!! It means that not only the stealer profits of all the protection of MY Avast account on the machine he stole... but also that I pay today for 5 computers including one which is stolen and I can't revoke it to replace it by the new one I'll purchase to replace the stolen one !!!
Seeing the number of persons concerned by the same kind of issue, that kind of huge and grave regression could drive AVAST company to be sued.
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@ BlackWinny - I'm sorry to hear that one your laptops has been stolen. Could you please create a support request from here: https://support.avast.com/en-ww/contact/ (https://support.avast.com/en-ww/contact/), and our support team will be able to assist you in ensuring that your license is not misused by the thief, and that you can install the license on the new one you purchase to replace the stolen device.
@ GaryKatzeff - in order to avoid exceeding your 5 device limit, you would need to uninstall the relevant Avast application from the old computer before installing it on the new computer. The license itself does not need to be revoked on the old system separately.
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@ BlackWinny - I'm sorry to hear that one your laptops has been stolen. Could you please create a support request from here: https://support.avast.com/en-ww/contact/ (https://support.avast.com/en-ww/contact/), and our support team will be able to assist you in ensuring that your license is not misused by the thief, and that you can install the license on the new one you purchase to replace the stolen device.
@ GaryKatzeff - in order to avoid exceeding your 5 device limit, you would need to uninstall the relevant Avast application from the old computer before installing it on the new computer. The license itself does not need to be revoked on the old system separately.
Thanks
What is the procedure to follow when the device is nor stolen nor accessible to uninstall avast (ex:HD crashed)?
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Hi chris..
If the device is not accessible but hasn't been stolen, then there is no further action needed as long as the device will not be used again in the future - such as in the example of the HD crashing.
If there is a situation where you cannot uninstall the application and the device will be used again, please contact our support team who will assist you according to the specifics of the situation.
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Thanks,
so...as an unused device releases a license for a new device (without uninstalling or contacting the support first), I think we can use the old device again as long as we never have more licenses than the limit at the same time ;)
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yes exactly
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I also found this to be a useful function...
If I am allowed to add Avast to 10 devices where can I find the information that shows how many devices I have added?
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I also found this to be a useful function...
If I am allowed to add Avast to 10 devices where can I find the information that shows how many devices I have added?
Hi, the info was included in v20.7 Beta#1/#2, but gone again in Beta#3, let's see...
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I also found this to be a useful function...
If I am allowed to add Avast to 10 devices where can I find the information that shows how many devices I have added?
hi
The subject has not been updated since last summer so I would like to add that the number of devices used is indicated for some time on the UI in the "subscriptions" menu but also in the online account (https://subscriptions.avast.com).
nb:On this last one, "details" also shows the type of devices (category) used.
However, I'm asking myself a question by reading the answers of BWhit(#64) and MartinZ(#66) above and what is now mentioned in the UI :
Activated on : x device(s) out of 10 during the last 30 days
Has there been a change that incorporates a 30-day delay before releasing a device?
especially when the maximum number of licenses is reached, can we change a device whose hard disk would be HS .... instantly or we have to wait 30 days?
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especially when the maximum number of licenses is reached, can we change a device whose hard disk would be HS .... instantly or we have to wait 30 days?
Hi Chris, yes, but you'll get a warning in the UI (which should disappear at the longest after 30 days).
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especially when the maximum number of licenses is reached, can we change a device whose hard disk would be HS .... instantly or we have to wait 30 days?
Hi Chris, yes
Thanks Asyn
but you'll get a warning in the UI (which should disappear at the longest after 30 days).
However, this warning will be useless in case of a crash (especially if it is a main device) when all ten licenses are used.
We will have to wait up to 30 days to be able to protect our new replacement device, but we can hope to shorten this period if another of the 9 devices has not been used recently.
Having said that, I admit that this situation is far from being encountered very often, and perhaps by contacting avast to explain the problem, they will be able to bypass the waiting time ?
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You're welcome. (No need to wait, just ignore the warning)
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OK so I currently have 4 computers and 2 Androids using my subscription but my control panel says there are 11 devices using it. How do I find out about the other 5 computers using my account?