Avast WEBforum

Avast Products => Avast Account (my.avast.com) => Topic started by: budac2 on March 08, 2019, 04:12:36 PM

Title: Changes to device section
Post by: budac2 on March 08, 2019, 04:12:36 PM
Hello Avasters!

We’re sorry to say we no longer support Windows and Mac devices in the “devices” section in my.avast.com accounts. Licenses and Anti Theft should still work fine, but we’re sorry for any inconvenience this may cause you.

Let us know if you have any questions,
The Avast Team
Title: Re: Changes to device section
Post by: Roddy3109 on March 08, 2019, 06:20:16 PM
Not Good.

So if AVAST can't "reflect" your PC devices on your account page, then you have to wonder does their software actually do what it claims.

I just renewed "Premier" for an additional year.  Kinda wished I had not as I have noticed other issues.

Most likely will not renew again.



Title: Re: Changes to device section
Post by: chris.. on March 09, 2019, 10:10:48 AM
It was very useful for avast used on several devices and for global supervision, even if it had become very random in timing for months.
The fact of being able to manage the number of devices for a paid product also. How will we delete and replace a device with an unavailable hard disk drive (crash or theft )?
Threat statistics on the various devices will also be missing, even if these statistics had already been summarized to a minimum a few years ago.
Even if this was not the main usefulness of the account, I also appreciated the system information, last IP used  and update information for all devices
In short, bad news for me even if I understand that few users use their avast account, few even know that it exists.
I wonder what precipitated avast unilaterally towards the abandonment of this feature,..., strange :-\
 :'( :'( :'(
Title: Re: Changes to device section
Post by: avastmonitor on March 09, 2019, 06:33:37 PM
Can you explain why the devices for windows and mac are not supported anymore in the device section??

Avast Free User
Title: Re: Changes to device section
Post by: Tonanet on March 10, 2019, 10:32:18 AM
I Will miss It too. It was very usefull for checking malware detections in various devices.
Title: Re: Changes to device section
Post by: jvlerks on March 10, 2019, 02:34:54 PM
This is a bad decision.  How will I control all my devices remotely? :'(
My Windows laptop/desktop are more vulnerable to malware than my Android devices. So I need more control over Windows-devices when I away from home.
Title: Re: Changes to device section
Post by: Asyn on March 10, 2019, 03:50:49 PM
Can you explain why the devices for windows and mac are not supported anymore in the device section??
A valid question...
Title: Re: Changes to device section
Post by: bob3160 on March 10, 2019, 08:47:17 PM
This is a bad decision.  How will I control all my devices remotely? :'(
My Windows laptop/desktop are more vulnerable to malware than my Android devices. So I need more control over Windows-devices when I away from home.
That function never gave you control of the systems just gave you information about the system.
The function has actually been gone for some time already.  :(
Title: Re: Changes to device section
Post by: chris.. on March 10, 2019, 11:40:29 PM
That function never gave you control of the systems just gave you information about the system.
right but you can monitor this information and act accordingly.
The fact that you can't manage a device through the avast account is not the most important thing.
The most important thing is to know (admin) as soon as possible that something is wrong or has been changed.
Your answer is only valuable with what you do with this function yourself but not with what others do with it  ;)
It also doesn't answer the question why avast decided to remove this feature so quickly without warning .
Title: Re: Changes to device section
Post by: bob3160 on March 10, 2019, 11:50:00 PM
It wasn't meant to answer the question. Only Avast can do that.
Title: Re: Changes to device section
Post by: jvlerks on March 11, 2019, 07:56:39 AM
That function never gave you control of the systems just gave you information about the system.
The function has actually been gone for some time already.  :(
As a non-English speaker (I'm Dutch) I used the wrong word perhaps. Sorry about that.  :-[
I want to say that I had the possibility to see remotely that there is something wrong (i.e. malware) on one of my devices, so I can get in action on that specific device.
Title: Re: Changes to device section
Post by: Clarice7 on March 11, 2019, 08:53:33 AM
It's really not good news. :-\
Title: Re: Changes to device section
Post by: chris.. on March 11, 2019, 10:51:23 AM
That function never gave you control of the systems just gave you information about the system.
The function has actually been gone for some time already.  :(
As a non-English speaker (I'm Dutch) I used the wrong word perhaps. Sorry about that.  :-[
I want to say that I had the possibility to see remotely that there is something wrong (i.e. malware) on one of my devices, so I can get in action on that specific device.
Yes,as in many languages (even in English) "control" does not always mean "manage" or "set up" but also "supervise" or "check"
It's this function that avast has removed and it's a shame   :( , I doubt the reasons are only because avast thinks it's useless for users.  :-\
Title: Re: Changes to device section
Post by: bob3160 on March 11, 2019, 02:29:56 PM
That function never gave you control of the systems just gave you information about the system.
The function has actually been gone for some time already.  :(
As a non-English speaker (I'm Dutch) I used the wrong word perhaps. Sorry about that.  :-[
I want to say that I had the possibility to see remotely that there is something wrong (i.e. malware) on one of my devices, so I can get in action on that specific device.
Yes,as in many languages (even in English) "control" does not always mean "manage" or "set up" but also "supervise" or "check"
It's this function that avast has removed and it's a shame   :( , I doubt the reasons are only because avast thinks it's useless for users.  :-\
The reply by Avast never stated that they thought it was useless.
Title: Re: Changes to device section
Post by: budac2 on March 11, 2019, 04:12:44 PM
Thank you for your replies and comments, we are sorry this action has caused confusion. The reasoning is, we are reducing the data that we collect and we are reducing the data that we connect to other data when the data is not necessary for the functionality of the software. If this decision has broken software functionality, let us know.  Our intention is to reduce data collected and connected; our intention is not to break software functionality.
Title: Re: Changes to device section
Post by: chris.. on March 11, 2019, 05:22:40 PM
Thanks budac2
If this decision has broken software functionality, let us know.
For me , with paid version multi devices , the answer is "yes"
I think it's useful for those who have more than 1 device, especially if they pay for protection, we should leave the remote supervision of the other devices to the administrator.
Don't you have the possibility to make this distinction, at least between paid and free (which is no longer linked to an e-mail address), which should considerably reduce the data collected and connected if this is what causes you a problem?
On the other hand, if your servers no longer support this overload and connection errors multiply at the expense of security updates then yes we prefer this way  :)
Title: Re: Changes to device section
Post by: jvlerks on March 11, 2019, 07:49:53 PM
Thnx @budac2 for the info.
@chris..: I agree with you.
Title: Re: Changes to device section
Post by: avastmonitor on March 12, 2019, 12:13:54 AM
Hi budac2,

Has this action to reduce data,and reduce connecting the data
something to do with the europian privacy rules?

The General Data Protection Regulation (GDPR) has been in force since 25 May 2018. This regulation ensures that the same privacy legislation applies throughout the EU.
 
Because already in the year 2018 the information about ur own IP & Mac adresses from the devices-info already where removed past year,
and now the devices list are completly gone so its closed for ever?

Regards

Avast free user

Title: Re: Changes to device section
Post by: Joseph334 on March 13, 2019, 03:31:00 PM
With paid subscriptions on multiple Windows PCs the the device section was very helpful knowing that "Media-PC" was not switched to the subscription and so was only running the free licence.... or that "Some old laptop" that was no longer in use was occupying a license slot.

I would gladly opt in to you collecting just the machine name and what license is attached to that machine if you want to "reduce data collected" to the bare minimum that made the feature at least useful for managing the Avast subscription.
Although having the dashboard that showed if any machine encountered threats or was not updating was nice to see too.

I'm not sure what devices would ever possibly show if Windows & Mac are not listed, I'm not running Avast on a Nix webserver or smart phone....
Title: Re: Changes to device section
Post by: eric.bouillet on March 14, 2019, 12:48:02 AM
Hi, funny I just requested why to help desk...Now I understand why.
By the way, since 2 days I'm receiving message of failure when emailing to support@help2.avast.com for help...Another change?

" WE�RE SORRY...

Our Customer Care team cannot accept unsolicited emails, so your email was not delivered. For help with your Avast product, subscription, billing issues, technical support, and more, please visit our Customer Support website: https://support.avast.com

Please don�t reply to this email. It was sent from an automated account that can�t respond to your replies.

Thank you for your understanding!

Your Avast Team"
Title: Re: Changes to device section
Post by: bob3160 on March 14, 2019, 01:52:37 PM
Hi, funny I just requested why to help desk...Now I understand why.
By the way, since 2 days I'm receiving message of failure when emailing to support@help2.avast.com for help...Another change?

" WE�RE SORRY...

Our Customer Care team cannot accept unsolicited emails, so your email was not delivered. For help with your Avast product, subscription, billing issues, technical support, and more, please visit our Customer Support website: https://support.avast.com (https://support.avast.com)

Please don�t reply to this email. It was sent from an automated account that can�t respond to your replies.

Thank you for your understanding!

Your Avast Team"
https://support.avast.com/support/tickets/new
Title: Re: Changes to device section
Post by: nappysolo on March 15, 2019, 04:20:59 PM
This is disappointing. I found the function to check the status of other devices very useful.
Title: Re: Changes to device section
Post by: MartinZ on March 18, 2019, 04:06:43 PM
for paid subscriptions we plan to have a simple overview for you to see on which devices the subscription is being used
Title: Re: Changes to device section
Post by: avastmonitor on March 19, 2019, 04:53:40 PM
Free avast users : They are banned from getting there devices overview in there account. ( X )
Paid Users : They get there devices overview in there account ( V )

So the devices for windows and mac are supported for paid users only !

I will find a resolution and maybe ill go to avira

Regards

Avast Free User
Title: Re: Changes to device section
Post by: schmidthouse on March 23, 2019, 10:41:15 PM
for paid subscriptions we plan to have a simple overview for you to see on which devices the subscription is being used

Any information Martin on a time line> when this might occur/   :)
Title: Re: Changes to device section
Post by: DavidR on March 24, 2019, 01:30:05 AM
I though that this decision was a poor one, seeing how people in the forums reported using it.

Now we free version users have little to complain about, but paid version users must be mighty pissed.  If the decision is to revise and simplify the devices subscriptions, fine. 

Surely this revision/simplification should have been done before switching the lights out.
Title: Re: Changes to device section
Post by: rocksteady on March 24, 2019, 10:21:32 AM
I was directed to this thread after discovering Windows devices now missing from my Avast Account page.
I thought something was wrong, as had seen no announcement of this change.
Good to have some explaination and accept the reasoning, but prefer to see all my Avast protected devices listed IMO.
Title: Re: Changes to device section
Post by: schmidthouse on March 24, 2019, 04:17:26 PM
for paid subscriptions we plan to have a simple overview for you to see on which devices the subscription is being used

Any information Martin on a time line> when this might occur/   :)

Bump
Title: Re: Changes to device section
Post by: Asyn on March 24, 2019, 04:21:53 PM
for paid subscriptions we plan to have a simple overview for you to see on which devices the subscription is being used
Any information Martin on a time line> when this might occur/   :)
Bump
Be patient, it's weekend. ;)
Title: Re: Changes to device section
Post by: schmidthouse on March 24, 2019, 05:54:44 PM
for paid subscriptions we plan to have a simple overview for you to see on which devices the subscription is being used
Any information Martin on a time line> when this might occur/   :)
Bump
Be patient, it's weekend. ;)

Yes of course :)
Title: Re: Changes to device section
Post by: BlackRockShooter on March 25, 2019, 02:14:12 AM
Very disappointing as a Free Avast user.  I like that my PC's were on my online account.  Now that the feature is no longer available for Windows and Mac users.  It's kind of a let down.  However my Android Smartphone is still on my account.  Which is okay I guess.  I do like the anti-theft feature of Avast's Google Play Store App and the WiFi Detector/Clean Up.

Please bring this feature back Avast.
Title: Re: Changes to device section
Post by: rocksteady on March 25, 2019, 04:11:34 PM
Something really wierd going on in Avast account today.
On logging in I was greeted with subcriptions page with no subscriptions (not even android ones). Also no menu option for Forum, only Subscriptions, Devices. No display of links to Avast Blog items*.
Logged in again and same result. Then clicked on Menu>Devices and android device then appeared, also menu then showed normal options including link to Forum, hence I'm here.
Er...what is going on Avast?

Edit: *This now happens every time I log in. Avast account is redirecting to this Subscriptions page. I have to use Menu and select Devices, before other Menu items are made available. See screenshot.
PS: I have done a reboot.

[Win10 1809, Firefox 66.0.1 (64bit).]
Title: Re: Changes to device section
Post by: avastmonitor on March 25, 2019, 07:16:35 PM
I have the same,dont worry about it,if u are a free avast user they can do what the want its simple. 8)
Title: Re: Changes to device section
Post by: bob3160 on March 25, 2019, 08:36:56 PM
I have the same,dont worry about it,if u are a free avast user they can do what the want its simple. 8)
Are you clearing out your cookies and possible browsing history when you close your browser?
This is what I get when I sign into the my.avast account
(https://screencast-o-matic.com/screenshots/u/Lh/1553542577206-88703.png)
Title: Re: Changes to device section
Post by: avastmonitor on March 26, 2019, 01:54:29 PM
No it has nothing to do with browser history or cookies,avast want to change things thats all.
Title: Re: Changes to device section
Post by: rocksteady on March 26, 2019, 04:28:19 PM
I have the same,dont worry about it,if u are a free avast user they can do what the want its simple. 8)
Are you clearing out your cookies and possible browsing history when you close your browser?
This is what I get when I sign into the my.avast account
(https://screencast-o-matic.com/screenshots/u/Lh/1553542577206-88703.png)

@bob..
It is exactly the same on different browsers (including Avast browser), different PC's and different OS.
What do you see if click in the menu grid?


Title: Re: Changes to device section
Post by: MartinZ on March 26, 2019, 06:59:41 PM
for paid subscriptions we plan to have a simple overview for you to see on which devices the subscription is being used

Any information Martin on a time line> when this might occur/   :)

Bump

Hi, it's unfortunately matter of months, not weeks. We aim at Q3
Title: Re: Changes to device section
Post by: bob3160 on March 26, 2019, 10:13:32 PM
@ rocksteady,
(https://screencast-o-matic.com/screenshots/u/Lh/1553634781404-85621.png)
Title: Re: Changes to device section
Post by: rocksteady on March 27, 2019, 03:37:28 PM
@bob.
Your sceenshot seems to be of Devices page. I too have Forum and other options from that page. But when I login to my account I get the Subscriptions page without those options. I then have to select devices to get options including access to Forum. This is a real Avast mess up and is annoying me as was perfectly OK before. Inverse to "if it aint broke dont fix it".
Title: Re: Changes to device section
Post by: bob3160 on March 27, 2019, 03:59:05 PM
Since I use the free version of Avast I already know there isn't anything on this site for me. I only open it for a forum question.
Title: Re: Changes to device section
Post by: rocksteady on March 28, 2019, 10:10:04 AM
I think I will start a new item for this problem and explain exactly the symptoms I am experiencing.
Title: Re: Changes to device section
Post by: Sheila19 on April 04, 2019, 09:32:20 AM
I use the Internet Security for my PC.  I've been a member with Avast for a few years now, and I trust them to keep me safe on the web.  I learned that after my PC updated with w10 updates, my Avast was no longer registering as the main antivirus. I went to the website to verify that I still have it, and all I found was coverage for my throw away smartphone (a very cheap phone), but no PC listed.  I am worried about it: is Avast quitting?
Title: Re: Changes to device section
Post by: bob3160 on April 04, 2019, 02:02:11 PM
I use the Internet Security for my PC.  I've been a member with Avast for a few years now, and I trust them to keep me safe on the web.  I learned that after my PC updated with w10 updates, my Avast was no longer registering as the main antivirus. I went to the website to verify that I still have it, and all I found was coverage for my throw away smartphone (a very cheap phone), but no PC listed.  I am worried about it: is Avast quitting?
Quitting what ???
To fix your problem, try the following: Repair Avast:
Open the Avast User Interface > Menu > Settings > Troubleshooting > Repair App. > Restart the Computer or,
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204

If Repair doesn't fix the problem, try the following:
If your Avast settings are not the default settings and you want them restored after the Clean Install, follow this before removing Avast.
https://goo.gl/TXjM7h
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
Title: Re: Changes to device section
Post by: chris.. on April 04, 2019, 07:06:35 PM
I use the Internet Security for my PC.  I've been a member with Avast for a few years now, and I trust them to keep me safe on the web.  I learned that after my PC updated with w10 updates, my Avast was no longer registering as the main antivirus. I went to the website to verify that I still have it, and all I found was coverage for my throw away smartphone (a very cheap phone), but no PC listed.  I am worried about it: is Avast quitting?
Registering avast as the main antivirus in the windows security center and identifying a device in the avast account are two completely different things.
Here we are talking about the 2nd, which has nothing to do with registering in the windows security center.
For this problem, it is necessary to follow the indications given by bob3160
Title: Re: Changes to device section
Post by: schmidthouse on April 05, 2019, 05:33:13 PM
for paid subscriptions we plan to have a simple overview for you to see on which devices the subscription is being used

Any information Martin on a time line> when this might occur/   :)

Bump

Hi, it's unfortunately matter of months, not weeks. We aim at Q3

Thanks Martin :)
Title: Re: Changes to device section
Post by: DavidR on April 14, 2019, 11:53:01 PM
Hello Avasters!

We’re sorry to say we no longer support Windows and Mac devices in the “devices” section in my.avast.com accounts. Licenses and Anti Theft should still work fine, but we’re sorry for any inconvenience this may cause you.

Let us know if you have any questions,
The Avast Team

It would appear that Andriod Devices, Avast Mobile Security are no longer supported either, unless of course you have the Anti Theft module rooted.
Title: Re: Changes to device section
Post by: bob3160 on April 15, 2019, 12:06:59 AM
Hello Avasters!

We’re sorry to say we no longer support Windows and Mac devices in the “devices” section in my.avast.com accounts. Licenses and Anti Theft should still work fine, but we’re sorry for any inconvenience this may cause you.

Let us know if you have any questions,
The Avast Team

It would appear that Andriod Devices, Avast Mobile Security are no longer supported either, unless of course you have the Anti Theft module rooted.
You mean the detection of those devices. The product still works to protect those devices.
Title: Re: Changes to device section
Post by: DavidR on April 15, 2019, 12:15:51 AM
Hello Avasters!

We’re sorry to say we no longer support Windows and Mac devices in the “devices” section in my.avast.com accounts. Licenses and Anti Theft should still work fine, but we’re sorry for any inconvenience this may cause you.

Let us know if you have any questions,
The Avast Team
It would appear that Andriod Devices, Avast Mobile Security are no longer supported either, unless of course you have the Anti Theft module rooted.
You mean the detection of those devices. The product still works to protect those devices.

Since this Topic is related to the "Changes to device section" in my.avast.com accounts, that is exactly what it means.

I have modded your quote as it looks like I said that ;)
Title: Re: Changes to device section
Post by: bob3160 on April 15, 2019, 12:29:54 AM
Sorry I've made the correction.