Can you provide more detail about your network?
I'd rather not post details about our network in a public forum.
Are the console and the AD Controller on the same subnet?
Yes, but this is still the sort of information that should be included in the documents surrounding this.
Is there any intra-VLAN routing happening?
Lots, the domain controller and the master agent and clients all share one vlan though.
Often times there is an issue with firewalls or ACLs blocking access between the two.
Great! What ports? what protocols? in which directions?
NONE of this is documented besides one mention of port 7074 on the console page where it tries to connect to the domain controller.
In short, the documentation is as I've said. Severely lacking.