Author Topic: License renewal not working  (Read 12654 times)

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Offline Hopper15

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Re: License renewal not working
« Reply #30 on: April 16, 2019, 10:30:00 PM »
What is the expiration date for Avast Free ???
just have a look 3 posts above #23 (5 days)
There still seems to be difficulties when MartinZ indicates that the problem should disappear when there are 6 days left

Agreed.
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Offline animefreak_usa

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Re: License renewal not working
« Reply #31 on: April 16, 2019, 10:36:51 PM »
Pretty much just say you have 11 days even though the renewal free license is grey out. Only thing that happens is sign up for the free 60 days thing.

Offline bob3160

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Re: License renewal not working
« Reply #32 on: April 17, 2019, 01:15:01 AM »
Pretty much just say you have 11 days even though the renewal free license is grey out. Only thing that happens is sign up for the free 60 days thing.
Free 60 day thing requires your Credit Card. Not something I would do. :)
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Offline harvey21

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Re: License renewal not working
« Reply #33 on: April 17, 2019, 02:31:38 AM »
What is the expiration date for Avast Free ???
just have a look 3 posts above #23 (5 days)
There still seems to be difficulties when MartinZ indicates that the problem should disappear when there are 6 days left

I've got 4 days left and it's still not working.




« Last Edit: April 17, 2019, 02:33:49 AM by harvey21 »

Offline Lucas402

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Re: License renewal not working
« Reply #34 on: April 17, 2019, 03:09:15 AM »
My Avast Expires today. It's still not working.

Offline va.land

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Re: License renewal not working
« Reply #35 on: April 17, 2019, 11:43:22 AM »
It is not work.
Sometime random spam a popup that say if you want renew licence.


This popup instead is clickable on box 'Select' for get Avast Free Antivirus.
I clicked this one and close next screens, but date licence free is always same, I didn't get update.
« Last Edit: April 17, 2019, 11:50:14 AM by va.land »

Offline Corey63

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Re: License renewal not working
« Reply #36 on: April 17, 2019, 11:55:03 AM »
I have been experiencing this same problem for the past week. I would like to add that I have been using the home version of Avast! for over a decade, and this is the first time this has ever happened.

I would very much like to continue using Avast!, but this is becoming annoying.

Offline bob3160

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Re: License renewal not working
« Reply #37 on: April 17, 2019, 01:02:42 PM »
Avast is working on the problem. Even after the expiration date, you are still protected
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1909 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Alex Farlie

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Re: License renewal not working
« Reply #38 on: April 17, 2019, 01:51:53 PM »
I'm also seeing this reminder to renew the "Free" license,  Whilst I appreciate that it is supposed to renew automatically, I'm still seeing the warning.

Would it be possible to get an appropriate activation code FOR THE FREE VERSION?, sent to the e-mail address AVAST clearly has on file, that way I can confirm I'm happy to continue using the "Free" version, even though according to other information such additional registrations should not now be needed.  I generally like to confirm I'm still using particular software, not least so that vendors know to keep me on relevant mailing lists.   ;D

If this can't be resolved soon , other postings in this thread suggesting a software bug (or bugs) that will be patched,  I would suggest other users experiencing this issue (or Avast directly) consider making some entity that handles consumer disputes aware of the relevant issue(s), given that it has been seemingly stated that a fix for this will eventually be available.

Whilst the advertising for the paid versions isn't unexpected (after all Avast can hardly provide the minimal "free" version entirely without cost to itself.), the concerns expressed in this thread about the lack of a "No Thanks" button to reject the 'paid' upgrade, or "trial versions" are as I see it valid.  Some users , I am not one of them  8),  might also perceive it as a form of "upselling" which does not necessarily inspire brand confidence.

I've used AVAST for at least a decade, and this is the first time I've ever experienced a problem in ensuring the licensing is in order, and as responsible software users I would hope other contributors on this forum have the same strong views I have about software licensing needing to be unambiguous.


 






« Last Edit: April 17, 2019, 02:57:14 PM by Alex Farlie »

Offline baracuda1976

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Re: License renewal not working
« Reply #39 on: April 17, 2019, 11:16:23 PM »
10 days left

Offline DavidR

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Re: License renewal not working
« Reply #40 on: April 18, 2019, 12:08:01 AM »
10 days left


See this topic and this post in particular.
the fix should be rolled out tomorrow, but don't worry, we will never keep you unprotected..
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Offline hydralisk_mk2

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Re: License renewal not working
« Reply #41 on: April 18, 2019, 08:29:25 AM »
Hi, have exactly the same problem... but now Avast will loose me as a supporter... my friends are having problems and are leaving Avast as they find it has too many problems and the sales are aggressive.

So get the licence renewal fixed or you loose both customers and reputation...

Good luck

I can't agree more.
Already searching for replacement now.

Offline MartinZ

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Re: License renewal not working
« Reply #42 on: April 18, 2019, 03:08:43 PM »
The fix is live, please try it now. I apologize for the inconvenience.

Offline nobody significant

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Re: License renewal not working
« Reply #43 on: April 18, 2019, 05:20:29 PM »
The fix is live, please try it now. I apologize for the inconvenience.

Might one ask where this fix is to be found?  The online and offline installers (and the updater in the program) all agree that the 04/09 release, version 19.4.2374, is "up to date."

Offline harvey21

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Re: License renewal not working
« Reply #44 on: April 18, 2019, 05:28:13 PM »





The fix is live, please try it now. I apologize for the inconvenience.

Thanks.