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Author Topic: problem with blues screen  (Read 1308 times)

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Offline karinaw

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problem with blues screen
« on: May 28, 2019, 02:21:37 PM »
hi, I have a problem, after the last update of win10 I get a blue screen (when running windows), with avg error, there is System Service Exception and error source is : aswMonFlt.sys
could you help me ? what I have to do with this error ? thank you in advance
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Offline bob3160

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Re: problem with blues screen
« Reply #1 on: May 28, 2019, 04:02:31 PM »
For AVG go here: https://support.avg.com/?l=en
This is for Avast problems.
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Offline kwiq

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Re: problem with blues screen
« Reply #2 on: May 29, 2019, 08:39:01 AM »
Hi Karinaw,
would you send us a memory.dmp file for analysis ?

The default location of the dump file is %SystemRoot%memory.dmp i.e C:\Windows\memory.dmp if C: is the system drive. Windows can also capture small memory dumps which occupy less space. These dumps are created at %SystemRoot%Minidump.dmp (C:\Window\Minidump.dump if C: is the system drive)

Please zip the memory.dmp az Karinaw_5_2019.zip and upload it to avast ftp server ftp://ftp.avast.com/incoming.
(https://support.avast.com/en-eu/article/FTP-file-upload)

Thank you for report !
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