Author Topic: NEW Version: 19.6 (June 2019)  (Read 23286 times)

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Offline DavidGB

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Re: NEW Version: 19.6 (June 2019)
« Reply #45 on: June 30, 2019, 06:35:01 PM »
(I started a separate thread about this last night when I wasn't sure what had happened, but I'm mentioning this here as it may be some specific bug to do with this new release, as it happened during a scheduled Smart Scan.)

I seemed to run into a bug in the Smart Scan - or at least the scheduled Smart Scan - last night; and trying to look into it raised a couple of other issues.

My first scheduled Smart Scan happened, which I was not expecting to find anything as a bunch of manual Smart Scans and all the other types of scans since installing Avast (premier) a couple of weeks ago haven't found anything. To my surprise, at the end of the Advanced Issues phase I got a warning page with a line about having found an 'open door' to 'more advanced threats'. BUT underneath that, where it should have told me what the issue was, there was absolutely nothing, just the Resolve and Ignore buttons at the bottom. I hit Resolve, hoping it would tell me what it had done to what, but got nothing other than an assurance my laptop was now fine.

Later I triggered another Smart Scan manually, REALLY not expecting it to find anything else, just to see if I hadn't been noticing any lines coming up during the Advanced Issues saying what it was looking at while scanning (there are no such lines, and I still don't know exactly what the Advanced Issues part of a Smart Scan does). To my much greater surprise I got the warning result page about the 'open door' to 'advanced threats' again ... but this time it DID have a box underneath specifying exactly what it was worried about - a file it was classifying as 'sensitive data' that wasn't being protected. It still didn't actually say what hitting Resolve would do, but at least it actually did the most obvious guess and added that file to the protected document list of the Sensitive Data Shield.

Now, it seems clear to me that what happened with the scheduled Smart Scan hit a bug. However, it could be one of two bugs and I have no way of knowing which. Either (a) the scheduled Smart Scan found the same problem as the later manual scan - the unprotected sensitive data file - but hit a bug maybe specific to that issue type, and maybe specific to only when the scan is scheduled, that prevented it displaying the specific problem and also prevented it from fixing it; or (b) the scheduled Smart Scan actually found a different problem to the one found by the later manual smart scan, with a bug specific to THAT kind of problem that prevented it showing the result for that class of problem (but maybe let it fix it).

So there was a bug. But i can't nail down more accurately what kind it was as there is no report file to look in.

Which brings me to the other issues raised by this:

1) Only the Virus & Malware part of a Smart Scan has an option to have it generate a report. There's no option to have reports for the other phases of the Smart Scan like the Advanced Issue phase. Which leaves incidents like this mysterious, and nailing down bugs impossible. ALL phases of Smart Scans (and any other scanning that lacks such an option) should have the option to produce report files.

2) While trying to understand what was going on, I could find nothing saying exactly what is included in the 'Advanced Issues' phase of a Smart Scan. Please document it.

3) Also while investigating this I got into the online Help ... and found myself reading pages e.g. about Smart Scan settings that referred to settings and pages of settings that didn't appear to exist in the program. It was only after awhile that I remembered the 'old settings' hidden away as a small link at the bottom of Settings>General>Troubleshooting. I then saw that the pages I was reading in the online Help were correct but all about the OLD settings. The online Help pages REALLY need updating to refer to the current default UI where possible; and to state very obviously at the top of a page that it is about a page in the old settings where (like with the Smart Scan settings) it isn't in the new settings UI, along with the instructions to find them for those who don't know - or, like me, don't remember - the Old Settings are there.

4) I'm just puzzled by the Smart Scan finding that unprotected 'sensitive data' file. I ran the scan for sensitive data files on the Sensitive Data Shield page after fully activating Avast after I bought the Premier license last week; it ran for quite awhile - MUCH longer than the entire Smart Scan, never mind just the Advanced Issues part of the Smart Scan - and found a few files which I duly set to be protected. I've done a bunch of (manually activated) Smart Scans since, which detected nothing. Then suddenly the Smart Scan finds this one file, which has been there for years, never mind when I did the sensitive data scan and all the time since. Very ... odd.

Anyway, there need to be options for all scans, including all phases of Smart Scans, to generate reports; a list of what is actually included in 'Advanced Issues' Smart scans; much updating of the online Help to reflect the new UI and that some things are only in the 'old settings'; and there's some kind of bug affecting at least scheduled Smart Scans blocking it from reporting what the actual problem is in at least some circumstances I can't nail down because of the lack of report files.

Not as helpful a bug report as I like to give ... but if you Avast tech guys want better, add those scan report options, please.

Offline AlphaZab

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Re: NEW Version: 19.6 (June 2019)
« Reply #46 on: July 01, 2019, 11:10:38 AM »
open time avast still delay
« Last Edit: July 01, 2019, 11:15:08 AM by AlphaZab »
cupu

Offline sandy55

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Re: NEW Version: 19.6 (June 2019)
« Reply #47 on: July 03, 2019, 03:24:14 AM »
Lately Avast keeps turning off and when I scan twice now it stops at 50% scanning apps...I don't have any apps it stays there. I shut everything down and start over and eventually it starts usually.   Avast secure browsers is not working consistantly either... got here using google.   Did the update not sure what is going on.   
Shield control from the system tray says shields are off it has been saying that since before he latest version... when I check on the system big screen sorry I don't know the terminology  it says they are on.  Half the time I am getting the red triangle you are not protected.
It has been 35 min the scan is still at 50% of apps in the smart scan.
Turning everything off and starting over.
« Last Edit: July 03, 2019, 03:36:17 AM by sandy55 »
win 8.1 (64) avast version 18.5.2342(build) 18.5.3931.0 apparently this is Premier version according to an internet search on that version number above.. tho it does not state this in about or any other place on my computer...

Offline wittmann44

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Re: NEW Version: 19.6 (June 2019)
« Reply #48 on: July 03, 2019, 01:53:54 PM »
As I have said, I like the new Avast very much.  The advanced issues part is interesting
and of some concern, but it is no more than a tout to purchase the ransomware program for resolving
these issues.

As I am in common with the other 4.4 billion users of the Internet, I reckon I can give that one
a miss and live dangerously.

UTRINQUE PARATUS

Offline bob3160

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Re: NEW Version: 19.6 (June 2019)
« Reply #49 on: July 03, 2019, 02:04:42 PM »
As I have said, I like the new Avast very much.  The advanced issues part is interesting
and of some concern, but it is no more than a tout to purchase the ransomware program for resolving
these issues.

As I am in common with the other 4.4 billion users of the Internet, I reckon I can give that one
a miss and live dangerously.


As I stated in my video, If you're using the free version and don't intend to purchase the paid additions that cover these "vulnerabilities",
simply ignore this.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1909 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.3.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline DavidR

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Re: NEW Version: 19.6 (June 2019)
« Reply #50 on: July 03, 2019, 05:28:13 PM »
As I have said, I like the new Avast very much.  The advanced issues part is interesting
and of some concern, but it is no more than a tout to purchase the ransomware program for resolving
these issues.

As I am in common with the other 4.4 billion users of the Internet, I reckon I can give that one
a miss and live dangerously.
<snip image>

As I have said I believe the Smart Scan has been more of a vehicle for selling Avast Products than any real benefit to the user.

For me it is no different than other on-demand scans, much depreciated in a resident AV. 

Whilst there are other areas in the 'NOT' so Smart Scan, some of these (such as the WiFi and Outdated Software) scans can be run in their own right every now and then (if you are looking for a bit of a security blanket).
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 1909 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 20.6.2420 (build 20.6.5495.561) UI-1.0.541/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro

Offline corttex

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Re: NEW Version: 19.6 (June 2019)
« Reply #51 on: July 04, 2019, 05:02:01 PM »
The last version is a shame for Avast, it looks like an omega version and is still not fixed... looks very bad and untrustworthy.

Offline bob3160

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Re: NEW Version: 19.6 (June 2019)
« Reply #52 on: July 04, 2019, 05:36:24 PM »
The last version is a shame for Avast, it looks like an omega version and is still not fixed... looks very bad and untrustworthy.
What's bad and untrustworthy? The program is keeping you safe. The fact that some of the scans aren't working properly
are a minor thing and don't effect your security. Most of us never use the manual scans.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1909 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.3.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline sandy55

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Re: NEW Version: 19.6 (June 2019)
« Reply #53 on: July 05, 2019, 07:08:29 AM »
Daily messages of you are not protected... ui failed to start this is embarrassing ...restart restart.... restart...  getting old.

not sure but doubt this is just me
« Last Edit: July 05, 2019, 07:10:30 AM by sandy55 »
win 8.1 (64) avast version 18.5.2342(build) 18.5.3931.0 apparently this is Premier version according to an internet search on that version number above.. tho it does not state this in about or any other place on my computer...

Offline Asyn

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Re: NEW Version: 19.6 (June 2019)
« Reply #54 on: July 05, 2019, 07:12:59 AM »
Daily messages of you are not protected... ui failed to start this is embarrassing ...restart restart.... restart...  getting old.
-> https://support.avast.com/en-ww/article/Troubleshoot-Embarrassing-UI-Failed-load/
« Last Edit: July 06, 2019, 05:52:05 AM by Asyn »
Win 8.1 [x64] - Avast PremSec 20.6.2420.BUC [UI.544] - CC 5.68 - EEK - FF ESR 68.11 [NS/AOS/uBO/PB] - TB 68.11 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline bob3160

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Re: NEW Version: 19.6 (June 2019)
« Reply #55 on: July 05, 2019, 01:34:36 PM »
Daily messages of you are not protected... ui failed to start this is embarrassing ...restart restart.... restart...  getting old.

not sure but doubt this is just me
Repair & Clean Install of Avast -> https://goo.gl/t7aJGq
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1909 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.3.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline sandy55

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Re: NEW Version: 19.6 (June 2019)
« Reply #56 on: July 05, 2019, 04:47:56 PM »
Daily messages of you are not protected... ui failed to start this is embarrassing ...restart restart.... restart...  getting old.
-> https://support.avast.com/article/Troubleshoot-Antivirus-UI-Failed-load
page is 404
Message from Avast I.T. Department (404 page)
win 8.1 (64) avast version 18.5.2342(build) 18.5.3931.0 apparently this is Premier version according to an internet search on that version number above.. tho it does not state this in about or any other place on my computer...

Offline sandy55

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Re: NEW Version: 19.6 (June 2019)
« Reply #57 on: July 05, 2019, 06:22:04 PM »
Daily messages of you are not protected... ui failed to start this is embarrassing ...restart restart.... restart...  getting old.

not sure but doubt this is just me
Repair & Clean Install of Avast -> https://goo.gl/t7aJGq
Thank you Bob I did the repair suggestion as it seemed to have less pitfalls than uninstall install.... I did not get a done message I got restart.  Did it twice so far the same thing both times.  After restart ASB will not start so I have been using google at some point while I am looking up this message again at google the I get the embarrassing message again and restart again did this a couple times with the same results. 
Not sure what is going on but I do not want to uninstall install... I know my computer skill level it is not good.  I may have to try it or find a different security program. One more idiot proof.  Just now I am fed up I have other things I need to do and have wasted way too much time on this.  thanks for attempting to help me I appreciate it. Sandy
Another odd thing before it restarts after the repair the internet seems to shut down for a brief moment... then comes back on its own.  Scanning still stops at apps 50% and will not go any further I left it for an hour this morning it did not move. Trying to reach the forum my password would not work ...had to redo that seems like every thing is messy just now so walking away is my plan for now. Again thank you.
win 8.1 (64) avast version 18.5.2342(build) 18.5.3931.0 apparently this is Premier version according to an internet search on that version number above.. tho it does not state this in about or any other place on my computer...

Offline sandy55

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Re: NEW Version: 19.6 (June 2019)
« Reply #58 on: July 05, 2019, 06:28:01 PM »
Maybe I spoke too soon now it seems everything is working except there is still a gray area in the tool box shield control it does not say they are on.  Will see if it works for awhile later have to go now maybe it is fixed hope so.  If not I will be back to get some more help. thanks again
win 8.1 (64) avast version 18.5.2342(build) 18.5.3931.0 apparently this is Premier version according to an internet search on that version number above.. tho it does not state this in about or any other place on my computer...

Offline DavidGB

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Re: NEW Version: 19.6 (June 2019)
« Reply #59 on: July 05, 2019, 07:16:05 PM »
Well there's a bug in this forum - just got my first notification of a new post in this thread since 1st July!

Have also finished establishing 3 problems with the Firewall (I'm using Premier), one specific to Wi-Fi Direct ad hoc networks, and two that block possible mitigations to the first. But I don't know whether any or all are new problems in this version or long standing. Have submitted fairly detailed technical support request, so hope they'll be fixed.