Author Topic: Rescue Disk not working (just restarts PC instead of scanning)  (Read 351 times)

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Offline manuela_lutolf

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Hi guys.
I created a Rescue Disk on a USB, inserted the USB into a broken computer, and booted it. It worked, cause I got a screen where I could choose to scan the PC. I chose the option to scan the whole PC, and pressed the button that said "Scan". Next thing I knew, the PC just restarted. After a few failed start attempts, the computer went into the Recovery screen, like it always does when it can't boot. Doesn't sound like the scan went through (it would also be way too short time for a scan). According to the instructions, and other descriptions I read, I'm supposed to see a loading screen and a scan result. But I don't.

Offline bob3160

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Re: Rescue Disk not working (just restarts PC instead of scanning)
« Reply #1 on: March 05, 2020, 09:53:47 PM »
I've reported this to Avast. let's see if that helps.
What Operating System are you using?
What version of Avast?
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1909 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.3.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline rocksteady

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Re: Rescue Disk not working (just restarts PC instead of scanning)
« Reply #2 on: March 06, 2020, 07:22:11 PM »
For reference there is a Forum section for Rescue Disk questions here:
https://forum.avast.com/index.php?board=6.0

Offline bob3160

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Re: Rescue Disk not working (just restarts PC instead of scanning)
« Reply #3 on: March 06, 2020, 07:36:05 PM »
For reference there is a Forum section for Rescue Disk questions here:
https://forum.avast.com/index.php?board=6.0
That may be but Avast was sent this thread for the problem reported.
« Last Edit: March 08, 2020, 03:27:35 PM by bob3160 »
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1909 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.3.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline manuela_lutolf

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Re: Rescue Disk not working (just restarts PC instead of scanning)
« Reply #4 on: March 08, 2020, 03:25:26 PM »
Thanks. The broken computer is using Windows 10, and Avast version is:
Program version 20.1.2397 (Build 20.1.5069.558)
Version of virus definitions 200307-0
Version of UI 1.0.460