Author Topic: Avast Cleanup Premium can not start  (Read 1784 times)

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Offline venci_vvg

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Avast Cleanup Premium can not start
« on: September 28, 2019, 07:16:23 PM »
Hello, my Avast Cleanup Premium can not start.

It had happened before, but after a restart, it was ОК.
But now the restart doesn't help.
I am on Windows 10.

Offline Stellarman

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Re: Avast Cleanup Premium can not start
« Reply #1 on: September 30, 2019, 09:52:54 AM »
Hello, my Avast Cleanup Premium can not start.

It had happened before, but after a restart, it was ОК.
But now the restart doesn't help.
I am on Windows 10.

Hello,

In order to be able to help you I would like to ask you to send the log files so we can investigate where the problem is.
You can simply send them by executing our log collector utility from this path C:\Program Files (x86)\AVAST Software\Avast Cleanup\tulogcollector.exe assuming that you have still Avast Cleanup installed on your computer.
Just please add your email address there so we can join the logs with your report here.

Thank you.

Offline anamarshad1

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Re: Avast Cleanup Premium can not start
« Reply #2 on: March 01, 2020, 06:44:52 PM »
Hey,
The same issue happened with me few days ago, I will also send you log files.