Author Topic: Patch management problems  (Read 2454 times)

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Offline matn__

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Patch management problems
« on: October 04, 2019, 11:57:41 AM »
Hi everyone,

I have problems with patch management. Patches working good after fresh install until first restart, then when I try to scan/install from console nothing happens and log with information about license is generated in ProgramData\Avast software\PatchTools\Logs\Patch-scanner.txt

Code: [Select]
[2019-10-04 11:08:54.924806] [0x00000aec] [0x000006c0] <info>: Program started
[2019-10-04 11:08:54.925806] [0x00000aec] [0x000006c0] <debug>: Waiting for the license key
[2019-10-04 11:08:54.925806] [0x00000aec] [0x000006c0] <debug>: License key received
[2019-10-04 11:08:54.925806] [0x00000aec] [0x000006c0] <debug>: AppConfiguration::SetIvantiLicenseKey
[2019-10-04 11:08:54.925806] [0x00000aec] [0x000006c0] <debug>: AppConfiguration::GetConfigurationParams
[2019-10-04 11:08:54.925806] [0x00000aec] [0x000006c0] <info>: Mode = missingexplicit
[2019-10-04 11:08:54.925806] [0x00000aec] [0x000006c0] <info>: MetadataFile = C:\ProgramData\AVAST Software\PatchTools\Cache\WindowsPatchData.zip
[2019-10-04 11:08:54.925806] [0x00000aec] [0x000006c0] <info>: No vendors configured for exclusion during scan.
[2019-10-04 11:08:54.925806] [0x00000aec] [0x000006c0] <info>: No vendors configured for inclusion during scan.
[2019-10-04 11:08:54.925806] [0x00000aec] [0x000006c0] <info>: SDK logs will be generated at C:\ProgramData\AVAST Software\PatchTools\Logs\patch-scanner-SDK.log
[2019-10-04 11:08:54.925806] [0x00000aec] [0x000006c0] <info>: No verbose mode enabled for Scan results
[2019-10-04 11:08:54.925806] [0x00000aec] [0x000006c0] <debug>: Validating App configuration
[2019-10-04 11:08:54.925806] [0x00000aec] [0x000006c0] <debug>: AppConfiguration::IsValid
[2019-10-04 11:08:54.925806] [0x00000aec] [0x000006c0] <error>: invalid license key encountered.

Second problem is that the Patch Management is not installed on every PC, just missing folder with apps in ProgramFiles/Avast Software/PatchTools, full reinstall creates it and patch management starts working. Everything tested on Windows 7.

Offline mickey.b

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Re: Patch management problems
« Reply #1 on: October 15, 2019, 05:52:21 PM »
Hi everyone,

I have problems with patch management. Patches working good after fresh install until first restart, then when I try to scan/install from console nothing happens and log with information about license is generated in ProgramData\Avast software\PatchTools\Logs\Patch-scanner.txt

Code: [Select]
[2019-10-04 11:08:54.924806] [0x00000aec] [0x000006c0] <info>: Program started
[2019-10-04 11:08:54.925806] [0x00000aec] [0x000006c0] <debug>: Waiting for the license key
[2019-10-04 11:08:54.925806] [0x00000aec] [0x000006c0] <debug>: License key received
[2019-10-04 11:08:54.925806] [0x00000aec] [0x000006c0] <debug>: AppConfiguration::SetIvantiLicenseKey
[2019-10-04 11:08:54.925806] [0x00000aec] [0x000006c0] <debug>: AppConfiguration::GetConfigurationParams
[2019-10-04 11:08:54.925806] [0x00000aec] [0x000006c0] <info>: Mode = missingexplicit
[2019-10-04 11:08:54.925806] [0x00000aec] [0x000006c0] <info>: MetadataFile = C:\ProgramData\AVAST Software\PatchTools\Cache\WindowsPatchData.zip
[2019-10-04 11:08:54.925806] [0x00000aec] [0x000006c0] <info>: No vendors configured for exclusion during scan.
[2019-10-04 11:08:54.925806] [0x00000aec] [0x000006c0] <info>: No vendors configured for inclusion during scan.
[2019-10-04 11:08:54.925806] [0x00000aec] [0x000006c0] <info>: SDK logs will be generated at C:\ProgramData\AVAST Software\PatchTools\Logs\patch-scanner-SDK.log
[2019-10-04 11:08:54.925806] [0x00000aec] [0x000006c0] <info>: No verbose mode enabled for Scan results
[2019-10-04 11:08:54.925806] [0x00000aec] [0x000006c0] <debug>: Validating App configuration
[2019-10-04 11:08:54.925806] [0x00000aec] [0x000006c0] <debug>: AppConfiguration::IsValid
[2019-10-04 11:08:54.925806] [0x00000aec] [0x000006c0] <error>: invalid license key encountered.

Second problem is that the Patch Management is not installed on every PC, just missing folder with apps in ProgramFiles/Avast Software/PatchTools, full reinstall creates it and patch management starts working. Everything tested on Windows 7.

I apologize for the delay. You may need to create a case at https://www.avast.com/business-support-contact if you haven't done so already, and we may need to collect log files using the Avast Support Tool.
- Mickey B.
Avast Business Senior Support Technician
https://www.avast.com/business/support

Offline Sean226

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Re: Patch management problems
« Reply #2 on: December 02, 2019, 06:00:02 PM »
Hi matn__,

I have been experiencing similar problems where the patches were working fine after fresh install until a restart was prompted. Few of the patches were deployed whereas others remain stuck at deploying, then when I try to scan/install from console, nothing happens.

The log information in the files in ProgramData\Avast software\PatchTools\Logs\Patch-scanner.txt remain unchanged from the first patch.

I have also filed a Support Case with Avast, but just wondered whether you managed to solve this issue?

Thanks

Offline mickey.b

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Re: Patch management problems
« Reply #3 on: December 02, 2019, 06:30:33 PM »
Hi matn__,

I have been experiencing similar problems where the patches were working fine after fresh install until a restart was prompted. Few of the patches were deployed whereas others remain stuck at deploying, then when I try to scan/install from console, nothing happens.

The log information in the files in ProgramData\Avast software\PatchTools\Logs\Patch-scanner.txt remain unchanged from the first patch.

I have also filed a Support Case with Avast, but just wondered whether you managed to solve this issue?

Thanks

What's your case number, and I'll look into it?
- Mickey B.
Avast Business Senior Support Technician
https://www.avast.com/business/support

Offline Sean226

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Re: Patch management problems
« Reply #4 on: December 03, 2019, 04:32:48 PM »
Hi Mickey,

Thanks for the reply, my case number is 09650862

Hope you can help!