Author Topic: Can not register Avast Free  (Read 6344 times)

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Offline kenmo

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Re: Can not register Avast Free
« Reply #15 on: December 22, 2019, 09:06:45 PM »
So there are no universal key for the "current" version?

Offline bob3160

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Re: Can not register Avast Free
« Reply #16 on: December 22, 2019, 09:14:14 PM »
So there are no universal key for the "current" version?
That's correct.
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Offline kenmo

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Re: Can not register Avast Free
« Reply #17 on: December 23, 2019, 06:50:49 PM »
Ok. Then WHY is there a "Subscriptions on this Computer" that informs me there are NONE on this computer?

I've gone through ALL the steps suggested and the ones posted in this thread by r@vast.

How do I resolve this issue? IMHO there seems to be a bug in the Avast FREE edition or a flaw in the registering process.

If this was any other piece of software then  virus protection I would not be so antsy.

Offline kenmo

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Re: Can not register Avast Free
« Reply #18 on: December 25, 2019, 07:15:09 PM »
Then how do I register the product? That's what I've been trying to do. I've followed all the instructions I could find and the replies in this thread?

I'm still getting popups that Avast has expired and I must re-activate.

How do I re-activate when there seems to be a bug in the Avast software or a flaw in the activation process?

I've disabled the firewall on my router and disabled the firewall on my computer BUT I still encounter the same problem.

Offline DavidR

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Re: Can not register Avast Free
« Reply #19 on: December 25, 2019, 09:31:45 PM »
How long has the license been expired ?

After a period of time ten or twelve days I believe it should extend it automatically.  However given what has been going on and your user interface doesn't appear to be correct (as outlined in my image in Reply #2).

Why it still isn't working after a clean reinstall is somewhat strange.  I have been using avast free for over 15 years when registration was (and now not supposedly) required and I haven't experienced this issue.

Personally for something that supposedly doesn't require registration, this whole function is a bit of a dog's breakfast. 

I have to wonder if it isn't a means of promoting the paid version of avast in the hope a user will switch to the paid version.  When users have problems with registration, I would think the last thing on their mind is getting the paid version of avast, perhaps more likely to switch AV completely.
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Offline MartinZ

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Re: Can not register Avast Free
« Reply #20 on: December 27, 2019, 11:35:26 AM »
Hi,
don't worry the license for free product isn't crucial and the product fully works even without the license. It seems as you might have connectivity issue to our licensing server. are you able to ping alpha-license-dealer.ff.avast.com ?

Offline bob3160

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Re: Can not register Avast Free
« Reply #21 on: December 27, 2019, 03:53:22 PM »
Hi,
don't worry the license for free product isn't crucial and the product fully works even without the license. It seems as you might have connectivity issue to our licensing server. are you able to ping alpha-license-dealer.ff.avast.com ?
If you need help with this, the following may be of help.
https://iihelp.iinet.net.au/How_to_run_a_ping_test
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Offline kenmo

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Re: Can not register Avast Free
« Reply #22 on: December 27, 2019, 04:00:27 PM »
Thanks... But I know about ping stuff. I retired last year after 30+ years in the computer industry. Started out as a database programmer but later & mostly as a Novel Netware system administrator and later Windows & SUSE servers (file & print no web or database servers). 

Offline kenmo

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Re: Can not register Avast Free
« Reply #23 on: December 27, 2019, 04:07:58 PM »
Hi,
don't worry the license for free product isn't crucial and the product fully works even without the license. It seems as you might have connectivity issue to our licensing server. are you able to ping alpha-license-dealer.ff.avast.com ?

ping did not resolve dns name - however nslookup did give an ip address back

Microsoft Windows [Version 10.0.17763.914]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\Users\kenmo> ping alpha-license-dealer.ff.avast.com

Pinging alpha-ld-stack.ns1.ff.avast.com [5.62.38.11] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 5.62.38.11:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\kenmo> nslookup alpha-license-dealer.ff.avast.com
Server:  resolver1.opendns.com
Address:  208.67.222.222

Non-authoritative answer:
Name:    alpha-ld-stack.ns1.ff.avast.com
Addresses:  5.62.38.35
          69.94.69.205
          5.62.38.11
Aliases:  alpha-license-dealer.ff.avast.com


Offline kenmo

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Re: Can not register Avast Free
« Reply #24 on: December 27, 2019, 04:09:04 PM »
I'm using OpenDNS. I'll remove it from my tcp ip settings and try.

Offline kenmo

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Re: Can not register Avast Free
« Reply #25 on: December 27, 2019, 04:23:12 PM »
I changed the DNS servers from OpenDNS 208.67.222.222 and 208.67.220.220 to my internet service providers, rebooted my pc and I still can not ping dns name alpha-license-dealer.ff.avast.com

ipconfig /all confirmed the dns server has been changed from OpenDNS to providers.


Disabled firewall on cable modem router and I can now ping dns name but kept local firewall active (I have a small network of 2 Windows 10, one Windows 7 and a Ubuntu (ZorinOS) server.


C:\Windows\system32>ping alpha-license-dealer.ff.avast.com

Pinging alpha-ld-stack.ns1.ff.avast.com [69.94.69.210] with 32 bytes of data:
Reply from 69.94.69.210: bytes=32 time=139ms TTL=49
Reply from 69.94.69.210: bytes=32 time=138ms TTL=49
Reply from 69.94.69.210: bytes=32 time=138ms TTL=49
Reply from 69.94.69.210: bytes=32 time=138ms TTL=49

Ping statistics for 69.94.69.210:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 138ms, Maximum = 139ms, Average = 138ms

Offline kenmo

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Re: Can not register Avast Free
« Reply #26 on: December 27, 2019, 04:31:41 PM »
Still no luck. OpenDNS is disabled, using my isp's dns servers, firewall on cable router disabled. I can ping dns name but still can not renew/reactivate license.



This matter is too confusing and frustrating. IF reactivation is not necessary why then do you put your customers through this? It's a very big turn off to me.

So what do I do now?

Offline MartinZ

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Re: Can not register Avast Free
« Reply #27 on: December 27, 2019, 05:00:20 PM »
Thanks for your help, as I wrote before don't worry the free version doesn't need license. Please keep the current setup with router firewall off and restart PC.

Offline kenmo

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Re: Can not register Avast Free
« Reply #28 on: December 27, 2019, 06:36:58 PM »
Ok...Will reboot PC and come back here.

Offline kenmo

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Re: Can not register Avast Free
« Reply #29 on: December 27, 2019, 06:46:01 PM »
Rebooted and still same issue with router firewall disabled. I then turn off Windows firewall on PC. And still the same results.

Prior when I switched my tcp/ip settings for dns from OpenDns to my service provider I did reboot. But I rebooted again as requested by you.

Why the warning that reactivation is required if it is not and Avast continues to work fine? That's a little confusing...


I checked and Avast is getting the most current definitions from Avast, so not sure why it's having issues connecting to the licensing server...

« Last Edit: December 27, 2019, 08:04:47 PM by kenmo »