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Author Topic: AVAST crashes  (Read 5945 times)

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Offline Walter229

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AVAST crashes
« on: January 10, 2020, 12:12:16 AM »
When I started my computer a couple of hours ago, I was prompted to do a restart for a new version.
When I try to do a scan now, the tool crashes.
I already tried a repair: same result
I then uninstalled and re-installed: same result

So I need urgent help, because I have no antivirus any more now!
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Offline Pondus

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Re: AVAST crashes
« Reply #1 on: January 10, 2020, 12:27:01 AM »
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Offline oleksiy.ivanov

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Re: AVAST crashes
« Reply #2 on: January 10, 2020, 05:33:09 AM »
Quote from: Walter229 on January 10, 2020, 12:12:16 AM
When I started my computer a couple of hours ago, I was prompted to do a restart for a new version.
When I try to do a scan now, the tool crashes.
I have exactly same situation.
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Offline Asyn

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Re: AVAST crashes
« Reply #3 on: January 10, 2020, 05:50:19 AM »
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Offline pk

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Re: AVAST crashes
« Reply #4 on: January 10, 2020, 07:25:21 AM »
Hi,
we have identified a problem in the latest program update -- it causes SmartScan to crash Avast UI -- and we're going to fix it today, asap. We apologize for any inconvenience we’ve caused.

Thanks,
Petr Kurtin
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Offline loungehake

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Re: AVAST crashes
« Reply #5 on: January 10, 2020, 10:05:55 AM »
AvastSvc.exe and aswidsagent.exe continue to run.  I too tried a repair but the problem persists.
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Offline Asyn

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Re: AVAST crashes
« Reply #6 on: January 10, 2020, 10:19:30 AM »
Hi, see Reply #4 from Petr. You need to wait for the fix to be released.
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Offline bob3160

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Re: AVAST crashes
« Reply #7 on: January 10, 2020, 12:24:43 PM »
Its fixed. Restart your computer.
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Offline wolfgang.z

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Re: AVAST crashes
« Reply #8 on: January 10, 2020, 01:53:20 PM »
its not fixed on my side,
it still crashes, and i also have the problem that it even crashes by opening the programm without trying anything it just closes the programm completely even the small icon in the right corner of the Desktop dissapears and only sometimes whenn i try opening the Programm it stays so please do something!
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Offline wolfgang.z

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Re: AVAST crashes
« Reply #9 on: January 10, 2020, 02:13:45 PM »
Ok after i tried again to reinstall it, its working again.
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Offline bob3160

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Re: AVAST crashes
« Reply #10 on: January 10, 2020, 07:00:27 PM »
Quote from: wolfgang.z on January 10, 2020, 02:13:45 PM
Ok after i tried again to reinstall it, its working again.
:)
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Offline AZBruno

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Re: AVAST crashes
« Reply #11 on: January 10, 2020, 07:55:46 PM »
After checking the forum  this morning to see if the problem was fixed, I checked my system but it was still broken. I was able to get it going by opening the UI,  selecting Menu (upper right), the Settings, then Troubleshooting and finally Repair App. I did this on three computers. It would sometimes crash before completing and would take two or three tries to get there. Once it repaired, I opened the UI again and it asked me to restart. After the restart all seems fine.
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Offline DavidR

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Re: AVAST crashes
« Reply #12 on: January 10, 2020, 08:30:29 PM »
Quote from: AZBruno on January 10, 2020, 07:55:46 PM
After checking the forum  this morning to see if the problem was fixed, I checked my system but it was still broken. I was able to get it going by opening the UI,  selecting Menu (upper right), the Settings, then Troubleshooting and finally Repair App. I did this on three computers. It would sometimes crash before completing and would take two or three tries to get there. Once it repaired, I opened the UI again and it asked me to restart. After the restart all seems fine.

I would have first restarted as this could well have been enough to trigger the fix that would have been delivered in a VPS (Engine) update.  You may well need a restart after that (I don't know as I never had this issue in the first place).
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Offline loungehake

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Re: AVAST crashes
« Reply #13 on: January 10, 2020, 10:35:12 PM »
While the issue was active, I found that attempting to use Wi-Fi Inspector also caused AvastUI to cease operations.
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